WEBVTT 00:00:00.000 --> 00:00:11.160 (inaudible) 00:00:11.160 --> 00:00:14.880 Welcome to the Public Participation Hearing, where we 00:00:14.880 --> 00:00:18.170 will share information and take public input. On the California 00:00:18.170 --> 00:00:21.739 Public Utility Commission's rulemaking on telecommunications 00:00:21.739 --> 00:00:25.969 service quality. 00:00:25.969 --> 00:00:29.370 Thank you. Could our court reporters, please confirm 00:00:29.370 --> 00:00:33.229 that they hear me and are ready? Yes, your Honor. I'm 00:00:33.229 --> 00:00:36.090 ready to go. 00:00:36.090 --> 00:00:39.740 Thank you. And Commissioner Houck, could we test your 00:00:39.740 --> 00:00:45.719 sound one more time? Yes, can you hear me? 00:00:45.719 --> 00:00:49.210 And did our court reporter hear you? Yes I did. Thank 00:00:49.210 --> 00:00:52.929 you. Thank you, and Commissioner Reynolds, could we 00:00:52.939 --> 00:00:56.420 test your sound real quickly? 00:00:56.420 --> 00:01:00.140 Yes, good evening. Can you hear me? I can hear. Thank 00:01:00.140 --> 00:01:04.959 you. Great, thank you very much. And with that, we will 00:01:04.959 --> 00:01:07.849 be on the record. The Commission will come to order. 00:01:07.859 --> 00:01:12.480 Good evening. This is the time and place for a Public 00:01:12.480 --> 00:01:16.540 Participation Hearing on the California Public Utility 00:01:16.549 --> 00:01:21.709 Commission's telecommunications service quality proceeding. 00:01:21.719 --> 00:01:31.239 This is Rulemaking 22-03-016. I'm Thomas Gorgola, 00:01:31.239 --> 00:01:34.890 the assigned Administrative Law Judge for this 00:01:34.890 --> 00:01:40.129 proceeding. We are joined by the Honorable Darcie Houck, 00:01:40.140 --> 00:01:43.370 who is the assigned Commissioner for this proceeding. 00:01:43.379 --> 00:01:47.670 As well as the Honorable John Reynolds, another Commissioner 00:01:47.680 --> 00:01:51.579 at the California Public Utilities Commission. To those 00:01:51.579 --> 00:01:56.010 listening on the phone that wish to speak, please press 00:01:56.010 --> 00:01:59.799 *1, on your phone to be placed in line. After 00:01:59.799 --> 00:02:03.680 pressing *1, you will be prompted for your name. 00:02:04.310 --> 00:02:09.240 Please, also add if you are an elected official. Please 00:02:09.240 --> 00:02:13.990 note, you may decide at any time before we end this 00:02:13.990 --> 00:02:19.930 forum, to speak simply by pressing *1. The purpose 00:02:19.939 --> 00:02:23.840 of today's hearing is to hear directly from the public 00:02:23.849 --> 00:02:28.580 about their phone service. This includes what many 00:02:28.580 --> 00:02:33.879 refer to as plain old telephone service, also called POTS. 00:02:34.219 --> 00:02:39.280 As well as newer phone service delivery using voice 00:02:39.289 --> 00:02:43.930 over the internet protocol, also called VOIP, and 00:02:43.930 --> 00:02:47.740 also cell phone service. We especially want to hear 00:02:47.750 --> 00:02:51.210 about service outages you've encountered. As well as 00:02:51.210 --> 00:02:54.780 any lengthy service delays, when you submit customer 00:02:54.780 --> 00:02:58.770 service tickets to your phone provider. If you have 00:02:58.770 --> 00:03:02.590 a billing question, please go to the following website 00:03:02.599 --> 00:03:11.479 www.cpuc.ca. 00:03:11.490 --> 00:03:17.620 gov/pph 00:03:17.620 --> 00:03:21.370 You will find more information on that website. Uh, 00:03:21.379 --> 00:03:25.469 not only related to this proceeding, but also telephone 00:03:25.469 --> 00:03:29.330 numbers to reach customer service representatives at 00:03:29.330 --> 00:03:32.680 your company at this time. 00:03:32.680 --> 00:03:36.580 The Public Utilities Commission currently regulates 00:03:36.580 --> 00:03:39.750 service quality standards for plain old telephone service. 00:03:39.990 --> 00:03:44.139 These standards are contained in General Order 133, 00:03:44.150 --> 00:03:48.169 which you can find on the Commission's website. Due 00:03:48.169 --> 00:03:52.139 to changes in our jurisdiction, as well as a petition 00:03:52.150 --> 00:03:55.340 from the Commission's Public Advocate's Office. The 00:03:55.340 --> 00:03:58.129 Commission is reviewing the service quality standards 00:03:58.129 --> 00:04:02.219 for plain old telephone service. And is considering 00:04:02.229 --> 00:04:07.000 adopting new rules for other phone services, including 00:04:07.009 --> 00:04:12.090 VOIP and cell phone. In Phase 2 of this proceeding, 00:04:12.090 --> 00:04:15.090 the Commission will consider service quality for internet 00:04:15.090 --> 00:04:19.170 service. More information is available on the Commission's 00:04:19.170 --> 00:04:25.939 website at www.cpuc.ca. 00:04:25.939 --> 00:04:31.519 gov/pph. This includes summaries of the 00:04:31.529 --> 00:04:34.920 positions of telecommunications service providers in 00:04:34.920 --> 00:04:39.420 California. As well as organizations representing consumers 00:04:39.430 --> 00:04:42.689 that are parties in this proceeding. 00:04:42.689 --> 00:04:45.589 The Public utilities Commission has 5 Commissioners, 00:04:45.589 --> 00:04:49.519 who are appointed by the Governor and confirmed by 00:04:49.529 --> 00:04:53.339 the State Senate. This includes Commissioner Houck and 00:04:53.339 --> 00:04:57.839 Commissioner Reynolds. My responsibility as the assigned 00:04:57.839 --> 00:05:01.079 Administrative Law Judge, is to manage the day-to-day 00:05:01.079 --> 00:05:04.529 activities of the case. And to help Commissioner Houck, 00:05:04.540 --> 00:05:07.720 evaluate all of the evidence in the proceeding, including 00:05:07.720 --> 00:05:10.970 your input. Commissioner Houck, will issue a proposed 00:05:10.970 --> 00:05:15.339 decision for the other Commissioners to consider. The 00:05:15.350 --> 00:05:18.509 five Commissioners are ultimately the ones who will 00:05:18.509 --> 00:05:23.410 decide, and vote on whether or not to prove any proposed 00:05:23.410 --> 00:05:28.990 changes to existing rules or new rules. Each piece 00:05:28.990 --> 00:05:32.839 of information on which we base our decision, is listed 00:05:32.839 --> 00:05:39.240 and available for you, for you to review on a 00:05:39.240 --> 00:05:43.360 mission web page we call the docket card. Your comments 00:05:43.370 --> 00:05:47.009 today also will be listed and published on the docket 00:05:47.009 --> 00:05:50.889 card. Because our court reporters are transcribing today's 00:05:50.889 --> 00:05:55.610 hearing. Taking down everything that is said. I thank 00:05:55.610 --> 00:05:58.350 you for spending your time with us today. To share your 00:05:58.350 --> 00:06:02.339 experiences as customers, your perspective or perhaps 00:06:02.339 --> 00:06:06.379 just to listen. Commissioners and I, will be paying close 00:06:06.379 --> 00:06:09.759 attention to what you say. We've received significant 00:06:09.759 --> 00:06:13.319 public interest in this proceeding, which likely means 00:06:14.279 --> 00:06:17.740 you may have to wait before speaking. So I also thank 00:06:17.740 --> 00:06:21.600 you for your patience. 00:06:21.600 --> 00:06:25.769 If you're not able to wait, today is not your only opportunity 00:06:25.769 --> 00:06:30.410 to tell us how this proceeding will affect you. Throughout 00:06:30.420 --> 00:06:33.490 the proceeding, we will be accepting written public 00:06:33.490 --> 00:06:38.500 comments through a form on our website. The public comment 00:06:38.500 --> 00:06:42.759 section of the docket card. To access the docket card 00:06:43.470 --> 00:06:49.290 go to the Commission's website, that's www.cpuc. 00:06:49.290 --> 00:06:55.529 ca.gov/pph. As 00:06:55.529 --> 00:07:00.019 of today, we have received over 500 written public comments. 00:07:01.199 --> 00:07:04.800 We also will be hosting another Public Participation 00:07:04.800 --> 00:07:10.540 Hearing this coming Thursday at 1:00. This forum as 00:07:10.540 --> 00:07:14.069 well as the forum on Thursday, is being conducted remotely. 00:07:14.079 --> 00:07:18.019 Both due to the COVID pandemic. But also because, we 00:07:18.019 --> 00:07:21.189 have found these remote hearings to be a very convenient, 00:07:21.189 --> 00:07:24.189 and effective way for us to engage with members of 00:07:24.189 --> 00:07:27.759 the public. Especially on issues like this, that affect 00:07:27.769 --> 00:07:31.660 all parts of the State. Again, we are very appreciative 00:07:31.670 --> 00:07:34.449 that you have joined us today. Now, we will hear from 00:07:34.449 --> 00:07:38.699 Commissioner Houck. 00:07:38.699 --> 00:07:41.939 Good evening and thank you Judge Gorgola. Um, as the 00:07:41.939 --> 00:07:45.540 Judge mentioned, I'm um, Commissioner Darcie Houck. And 00:07:45.550 --> 00:07:48.339 I'm the assigned Commissioner for this proceeding. And 00:07:48.339 --> 00:07:51.029 I would like to thank everyone for joining us tonight. 00:07:51.790 --> 00:07:54.879 I understand that the difference, that it can be difficult 00:07:54.879 --> 00:07:57.829 in finding time to attend public meetings or provide 00:07:57.829 --> 00:08:00.930 input in our proceedings. I also understand that you're 00:08:00.930 --> 00:08:03.290 here tonight, because the decisions we make regarding 00:08:03.290 --> 00:08:06.350 the service quality standards. That are set out in our 00:08:06.350 --> 00:08:10.259 current General Order 133D, have real impacts on your 00:08:10.259 --> 00:08:16.009 daily lives and businesses. And many important issues 00:08:16.009 --> 00:08:20.079 have been raised in this OIR. For service reliability 00:08:20.079 --> 00:08:22.699 to public safety, and I understand these issues are 00:08:22.699 --> 00:08:26.600 important to you. And that um, as the Judge indicated, 00:08:26.600 --> 00:08:30.009 we will be listening closely and considering everything 00:08:30.009 --> 00:08:33.169 that's said this evening. When we are making determinations 00:08:33.169 --> 00:08:36.799 in the proceeding. Um, the issues that are addressed 00:08:36.799 --> 00:08:39.409 in this proceeding, specifically for Phase 1 of this 00:08:39.409 --> 00:08:43.639 proceeding. Include 00:08:43.639 --> 00:08:47.559 um questions such as, are there any existing service 00:08:47.559 --> 00:08:50.080 quality metrics that should be extended to wireless 00:08:50.080 --> 00:08:53.960 and interconnect VoIP services? Should specific metrics 00:08:53.960 --> 00:08:57.070 apply to one type of technology or service and not 00:08:57.070 --> 00:09:00.200 another? Should the Commission modify any of the existing 00:09:00.200 --> 00:09:03.129 service quality metrics and standards? Or develop new 00:09:03.129 --> 00:09:06.210 service quality standards and reporting requirements 00:09:06.220 --> 00:09:09.379 applicable to wireless and interconnected VoIP services? 00:09:09.740 --> 00:09:12.549 Are there specific metrics that should apply to one 00:09:12.549 --> 00:09:16.000 type of technology and not others? And are there reporting 00:09:16.000 --> 00:09:18.330 requirements or metrics that the Commission should 00:09:18.330 --> 00:09:23.950 no longer mandate? And um, General Order 133D, 00:09:23.950 --> 00:09:26.720 enforcement framework and penalty mechanisms serve 00:09:26.720 --> 00:09:30.259 the public interest. In ensuring adequate and appropriate 00:09:30.259 --> 00:09:33.990 investment in the telecommunications infrastructure. 00:09:33.990 --> 00:09:36.659 And if not, how should the Commission modify General 00:09:36.659 --> 00:09:40.830 Order 133D, to achieve this outcome in a more efficient 00:09:40.830 --> 00:09:44.639 manner? Phase 2 of the proceedings will be addressing 00:09:44.649 --> 00:09:50.399 um, service quality standards. Um, for broadband and um, 00:09:50.399 --> 00:09:53.950 we will be also taking comments this evening on that, 00:09:53.960 --> 00:09:56.909 as well. But we are currently in Phase 1 of the proceedings. 00:09:56.919 --> 00:09:59.659 And again, I understand the issues that we're addressing 00:09:59.659 --> 00:10:02.490 here are important to you. And again um, we will be 00:10:02.490 --> 00:10:05.129 listening carefully to everything that said this evening. 00:10:05.289 --> 00:10:08.279 I want to repeat what Judge Gorgola stated earlier. 00:10:08.289 --> 00:10:10.940 If you are unable to provide comments tonight, but would 00:10:10.940 --> 00:10:13.750 like to do so in the future or have additional comments, 00:10:13.750 --> 00:10:16.889 you would like to provide later. That option is available 00:10:16.889 --> 00:10:19.929 on the Commission's website. Comments provided tonight 00:10:19.940 --> 00:10:22.799 and through the Commission's website. Again, will be 00:10:22.799 --> 00:10:26.049 taken into consideration, as we're making decisions 00:10:26.049 --> 00:10:28.720 in the proceeding. I want to thank the public and the 00:10:28.720 --> 00:10:31.419 parties to the proceeding for attending tonight's hearing. 00:10:31.429 --> 00:10:34.399 I want to recognize and thank the Public Advocate's 00:10:34.399 --> 00:10:37.370 Office for moving these efforts forward. Um, with the 00:10:37.370 --> 00:10:40.970 petition that they filed last year. This review of 00:10:40.970 --> 00:10:45.070 GO 133D, is long overdue. And I also um, 00:10:45.080 --> 00:10:48.039 I want to thank our Public Advisor's Office for all 00:10:48.039 --> 00:10:50.470 of their work and making tonight's hearing possible. 00:10:50.480 --> 00:10:53.889 Especially Allison Brown, Alex Sawyer, and Joyce Kwong. 00:10:53.899 --> 00:10:57.960 I'd also like to thank Christine Whelan, who provides 00:10:57.970 --> 00:11:01.389 critical support for these hearings. And our Communications 00:11:01.399 --> 00:11:03.669 Division for all the work, that they're doing on this 00:11:03.679 --> 00:11:06.830 proceeding. We could not be here in this virtual setting 00:11:06.830 --> 00:11:09.269 without our IT Support. So I want to thank Robert 00:11:09.269 --> 00:11:13.220 Sanford, Joseph Haga, Jacob Williams. I also want to 00:11:13.220 --> 00:11:15.909 thank tonight's court reporters, Rebecca DeRosa and 00:11:15.909 --> 00:11:18.899 Shannon Ross, who will be taking down everything said 00:11:18.899 --> 00:11:23.500 this evening. Thank you to our interpreters um, Lucinda 00:11:23.500 --> 00:11:26.830 Garza and Soul Garza. Um, these individuals work to 00:11:26.830 --> 00:11:29.259 ensure that the public has opportunities to provide 00:11:29.259 --> 00:11:31.909 valuable feedback to the Commission, and your feedback 00:11:31.909 --> 00:11:36.440 is essential to our job. I want to um, also thank my 00:11:36.440 --> 00:11:39.360 Bagley-Keene partner um, Commissioner John Reynolds 00:11:39.370 --> 00:11:42.330 for being here this evening. And finally um, thank you 00:11:42.330 --> 00:11:45.409 Judge Gorgola, for all of your work on this proceeding, 00:11:45.409 --> 00:11:48.480 and for facilitating tonight's hearing. And with that, 00:11:48.490 --> 00:11:55.029 I will turn um, proceeding back over to you, Judge Gorgola. 00:11:55.029 --> 00:11:58.750 Thank you Commissioner. Commissioner Reynolds? Do you 00:11:58.750 --> 00:12:01.210 wish to address us? 00:12:01.210 --> 00:12:04.570 Yes. Thank you, Judge Gorgola and thank you Commissioner Houck. 00:12:04.570 --> 00:12:07.080 For your leadership and the service quality rulemaking. 00:12:08.169 --> 00:12:10.669 This evening's Public Participation Hearing gives the 00:12:10.669 --> 00:12:14.279 Commission, the opportunity to hear firsthand from customers 00:12:14.289 --> 00:12:18.309 about their phone service quality. Reliable phone connections 00:12:18.309 --> 00:12:21.610 are needed more than ever. As we continue to live, work, 00:12:21.620 --> 00:12:25.919 and even play by our phones. With the increasing reliance 00:12:25.929 --> 00:12:29.269 on cell phones, for access to emergency services. It 00:12:29.269 --> 00:12:32.590 is crucial that we understand what experiences, what 00:12:32.590 --> 00:12:36.299 service issues exist, and what if any improvements can 00:12:36.299 --> 00:12:40.279 be made. I look forward to hearing real life experiences 00:12:40.279 --> 00:12:43.360 from Californians, trying to connect with family, friends, 00:12:43.370 --> 00:12:47.240 work, or other services like telehealth, and what issues 00:12:47.250 --> 00:12:51.210 they face. I am also interested in hearing from those 00:12:51.220 --> 00:12:54.759 in environmental social justice communities. And better 00:12:54.759 --> 00:12:57.590 understanding any unique concerns they have in their 00:12:57.590 --> 00:13:01.509 phone service and customer outreach. 00:13:01.509 --> 00:13:04.450 Recognizing it is a busy time of year, I appreciate 00:13:04.460 --> 00:13:08.659 all today's public speakers. And my thanks to IT 00:13:08.669 --> 00:13:11.210 and the Commission's court reporters for covering today's 00:13:11.210 --> 00:13:14.649 hearing. I am looking forward to hearing from you. And we'll 00:13:14.649 --> 00:13:17.610 be present for a portion of this hearing. And my Advisor 00:13:17.620 --> 00:13:21.669 Sasha Goldberg, is also listening this evening. With 00:13:21.669 --> 00:13:26.620 that, I will turn it back to you. Judge Gorgola, thank you. 00:13:26.620 --> 00:13:30.809 Thank you commissioner. We now turn to the public. If 00:13:30.809 --> 00:13:35.649 you want to speak and uh, have not already done so, please 00:13:35.649 --> 00:13:39.519 press *1 on your phone. And the operator will 00:13:39.519 --> 00:13:44.179 add you to the queue of our speakers. 00:13:44.179 --> 00:13:48.320 If you do speak, we ask that you speak slowly and clearly, 00:13:48.330 --> 00:13:52.230 so that the reporter is able to capture everything 00:13:52.230 --> 00:13:56.389 that is said. We ask that you state and spell your 00:13:56.389 --> 00:14:00.759 name if you'd like. Uh, and include if you would like, 00:14:00.769 --> 00:14:05.480 the city uh, you are calling from. 00:14:05.480 --> 00:14:09.549 You may decide at any time before we end, uh this 00:14:09.549 --> 00:14:15.409 forum to speak simply by pressing *1. I ask our 00:14:15.409 --> 00:14:20.470 Operator, how many individuals are in queue right now? 00:14:21.159 --> 00:14:24.269 Your Honor, we currently have 95 individuals waiting 00:14:24.269 --> 00:14:29.200 to give their public comments. Thank you so much. To 00:14:29.200 --> 00:14:33.549 ensure we hear everyone. Each speaker will have a time 00:14:33.549 --> 00:14:38.879 limit of one minute. A chime will sound when that minute 00:14:38.879 --> 00:14:41.139 is up. 00:14:41.139 --> 00:14:44.870 We will be able to hear you most clearly, if you speak 00:14:44.879 --> 00:14:48.830 directly into your phone or use a headset. It is best 00:14:48.830 --> 00:14:53.559 not to use a speaker phone. 00:14:53.559 --> 00:14:56.809 With that Operator, will you please proceed to the 00:14:56.820 --> 00:15:00.379 first speaker in the queue? Thank you. Our first public 00:15:00.379 --> 00:15:03.500 comment comes from Carol Brooklyn. Your line is open. 00:15:04.370 --> 00:15:09.559 Uh Okay. My name is Karolyn Berkman. K. A. R. O. L 00:15:09.559 --> 00:15:13.320 Y. N. B. As in boy E. R K M A N. 00:15:13.330 --> 00:15:18.889 I live in Altadena, California. My carrier is T-Mobile. 00:15:18.899 --> 00:15:23.840 I'm a member of TURN and thank the Commission so much 00:15:23.850 --> 00:15:27.440 for doing this. Every time I have to get something 00:15:27.450 --> 00:15:31.419 from T-Mobile, they overcharge everybody. They always 00:15:31.419 --> 00:15:35.830 overcharge and it takes hours to get that off. Without 00:15:35.830 --> 00:15:39.940 my knowledge and permission. Their store put a stranger's 00:15:39.950 --> 00:15:43.909 purchase of a phone on my private account, and they 00:15:43.909 --> 00:15:47.289 would not take it off. I had to find that person. I 00:15:47.289 --> 00:15:50.049 had to get her phone fixed. I had to wait for her 00:15:50.049 --> 00:15:53.299 phone to be fixed. I had to get the phone that she 00:15:53.309 --> 00:15:56.700 supposedly bought and returned it to them. And that's 00:15:56.700 --> 00:16:02.480 the only way they would take her bill, off of my account. 00:16:02.730 --> 00:16:06.559 They owe me $1,000 for my time and my, my gas. And 00:16:06.559 --> 00:16:10.850 I asked one of their people to investigate it, when 00:16:10.850 --> 00:16:16.289 I complained. And he left me an email, a voicemail. He 00:16:16.289 --> 00:16:20.190 lied. He said that his reporters, showed his investigation 00:16:20.190 --> 00:16:24.480 that I actually did over the phone, was amazing. The services. 00:16:26.159 --> 00:16:29.029 Our next, 00:16:29.029 --> 00:16:31.899 our next public comment comes from Jim Gagnon. Your line 00:16:31.899 --> 00:16:36.460 is open. Good evening. My name is Jim Gagan. I'm Co- 00:16:36.460 --> 00:16:38.779 Chair of the Country Broadband Committee. Our committee 00:16:38.779 --> 00:16:42.570 encourages the CPU. I'm sorry your Honor. I'm sorry 00:16:42.570 --> 00:16:45.870 to interrupt. This is a court reporter. Could we just 00:16:45.879 --> 00:16:48.690 please, have the people state and spell their names, 00:16:48.700 --> 00:16:53.460 so that we know who's talking. I didn't. 00:16:53.460 --> 00:16:57.519 Okay, my name is Jim Gagnon. J. I. M. G. A. G. 00:16:57.519 --> 00:17:01.730 N. O N. Okay. Our committee encourages the CPUC, to extend 00:17:01.730 --> 00:17:04.200 the quality standards in Section 3 of General Order 00:17:04.200 --> 00:17:08.880 133-D. So that they, POTS but they're all equivalent 00:17:08.880 --> 00:17:12.480 technologies such as wireless, voice over IP, and 00:17:12.480 --> 00:17:15.410 broadband used to deliver essential services. We feel 00:17:15.410 --> 00:17:17.829 this is necessary, as while new technology providers 00:17:17.829 --> 00:17:21.240 state competition. Uh, will keep their essential services 00:17:21.240 --> 00:17:24.329 up to par. Many communities do not have multiple providers. 00:17:24.339 --> 00:17:27.339 And that's deal with the de facto monopoly and telecommunication. 00:17:27.349 --> 00:17:30.559 Our small community of (inaudible) is served only by 00:17:30.559 --> 00:17:33.609 AT&T POTS with no other major cellular internet 00:17:33.609 --> 00:17:36.519 service available. This leaves us captive to an archaic 00:17:36.519 --> 00:17:39.849 technology built on infrastructure (inaudible) 50 years old. 00:17:39.859 --> 00:17:43.269 and poorly maintained by AT&T. Our written comments 00:17:43.279 --> 00:17:45.750 document the multiple many outages we sustained in 00:17:45.750 --> 00:17:49.630 2022 alone. Which clearly demonstrate the neglect essential 00:17:49.630 --> 00:17:52.460 service providers will visit upon their customers, even 00:17:52.460 --> 00:17:55.349 when strict laws are in place. Riders with no legal 00:17:55.349 --> 00:17:58.519 requirements will no doubt be more negligent. Many 00:17:58.519 --> 00:18:02.200 consumer groups feel (inaudible) feel the full brunt of 00:18:02.200 --> 00:18:04.779 the law and find their behavior, to find the behavior 00:18:04.779 --> 00:18:09.069 and (inaudible). 00:18:09.069 --> 00:18:11.779 Our next public comment comes from Yolanda Felicia 00:18:11.779 --> 00:18:15.549 Hague. Your line is open. 00:18:15.549 --> 00:18:20.299 I'm sorry. Um my name is Corlanda Felicia Hayes Byrd III. 00:18:20.619 --> 00:18:28.130 Good evening. It's C. O. R. L. O. N. D. A. H 00:18:28.130 --> 00:18:42.980 A. Y. E. S. B. Y. R. D. The third. 00:18:42.980 --> 00:18:46.279 Were you guys able to get that? 00:18:46.279 --> 00:18:49.099 Yes, thank you. This is the court reporter. Thank you. 00:18:49.819 --> 00:18:54.529 Good evening. I am a senior citizen and I'm challenged 00:18:54.529 --> 00:18:59.289 with learning. Um, and every since things have gone 00:18:59.299 --> 00:19:04.460 from the pen, paper, people and local businesses. Um, 00:19:04.470 --> 00:19:07.079 I have had a lot of issues with my AT&T 00:19:07.079 --> 00:19:12.190 services with my old broadband, I guess services 00:19:12.190 --> 00:19:16.410 that I need. Um, the technology world is not friendly 00:19:16.410 --> 00:19:18.690 to me. I have been hacked. I have had a lot of 00:19:18.700 --> 00:19:23.539 issues with not only AT&T, Google, and other cellular 00:19:23.539 --> 00:19:26.640 companies and everything. I am wishing that we could 00:19:26.640 --> 00:19:30.230 bring back some type of way, that we can have a choice 00:19:30.240 --> 00:19:33.890 in how we are able to communicate. Because I feel discriminated 00:19:33.890 --> 00:19:39.279 and you know outcast. And um I need a pen, paper, people, 00:19:39.289 --> 00:19:42.440 and life representation. And I don't think it should 00:19:42.440 --> 00:19:45.440 be forced upon us. And I think that the carriers are 00:19:45.440 --> 00:19:49.430 getting the advantage over our money, our identification. 00:19:49.440 --> 00:19:53.059 I was told we don't have as, as the United States anymore 00:19:53.059 --> 00:19:59.539 by a carrier. 00:19:59.539 --> 00:20:03.099 Our next public comment comes from Green Miller. Your 00:20:03.099 --> 00:20:08.710 line is open. Uh, my name is Glorene Miller. G. L 00:20:08.720 --> 00:20:12.990 O. R. E. N. E. Last name is Miller. M. I. L 00:20:13.000 --> 00:20:17.119 L. E. R. I am an 88 year old senior. I have 00:20:17.119 --> 00:20:21.210 a landline with AT&T. For the past three years, 00:20:21.210 --> 00:20:23.980 when it's rained. I've had a lot of problems that took 00:20:23.990 --> 00:20:28.480 a long time to get a repairman to come out. Except for 00:20:28.480 --> 00:20:31.240 this time when it started raining. I haven't had any 00:20:31.240 --> 00:20:35.839 problems. So a couple of repairmen have said, that 00:20:35.849 --> 00:20:39.109 the wires or something needs to be replaced. And when 00:20:39.119 --> 00:20:43.900 it rains, the wires get wet, and when they dry out then 00:20:43.900 --> 00:20:50.039 it's better. That's my comment. 00:20:50.039 --> 00:20:52.960 Our next public comment comes from Alexander Friedmann. 00:20:52.970 --> 00:20:57.019 Your line is open. Yes. Hi, Good evening. Um, I'm Alexander 00:20:57.019 --> 00:21:01.029 Friedman. A. L. E. X. A. N. D. E. R. Last name F 00:21:01.029 --> 00:21:04.049 R. I. E. D. M. A. N. I have AT&T, 00:21:04.049 --> 00:21:07.190 and I've had them for many, many years. And I second 00:21:07.200 --> 00:21:10.480 to what the previous commenter has said. Uh, but I am 00:21:10.480 --> 00:21:14.279 extremely frustrated with the skyrocketed fees. That 00:21:14.289 --> 00:21:16.809 AT& T keeps charging for just basic service. 00:21:16.819 --> 00:21:20.119 I do have a landline with AT&T, as well 00:21:20.119 --> 00:21:23.640 as the internet. The internet is extremely slow. It's 00:21:23.640 --> 00:21:27.049 only it's less than three megabits per second. And 00:21:27.049 --> 00:21:30.529 for both the landline and, and the DSL service, they 00:21:30.529 --> 00:21:34.480 charged a whopping $110 a month. This is ridiculous. 00:21:34.490 --> 00:21:38.329 Uh, to have just basic service for $110 a month. 00:21:38.339 --> 00:21:41.960 This is outrageous. So I asked the Commission to look 00:21:41.960 --> 00:21:45.220 into to this. Because this is, I believe it's an overcharge. 00:21:45.230 --> 00:21:49.329 Uh, the quality of service is not that good. The landline 00:21:49.339 --> 00:21:52.980 service is okay, although I do have occasional connection 00:21:52.990 --> 00:21:57.119 issues. But the DSL service is not overly reliable 00:21:57.119 --> 00:22:00.960 again. Um it's very, very slow. And every day at some 00:22:00.960 --> 00:22:03.980 point I temporarily lose the connection, for some reason, 00:22:03.980 --> 00:22:08.369 and then it comes back. Thank you very much. Our next 00:22:08.369 --> 00:22:10.880 public comment comes from Chelsea Whitman, your line 00:22:10.880 --> 00:22:15.740 is open. Yes. Hi, my name is Chelsea Whitman calling 00:22:15.740 --> 00:22:20.019 from San Diego. That's C. H. E. L. S. E. A. W. 00:22:20.019 --> 00:22:22.680 H. I. T. M. A. N. And thank you for providing this 00:22:22.680 --> 00:22:26.420 comment period. Um, I want to say that, you know, I don't 00:22:26.420 --> 00:22:28.240 really have any complaints about my phone service. 00:22:28.250 --> 00:22:30.619 It works really fine for me and everyone I know in 00:22:30.619 --> 00:22:34.119 San Diego. But my big thing right now in 2022, is fiber. 00:22:34.130 --> 00:22:36.549 Um, I've heard a lot of talk about how it's the way 00:22:36.549 --> 00:22:38.880 of the future, and it's the best way to ensure connectivity. 00:22:38.880 --> 00:22:41.690 But I've been waiting for it here for over five years. 00:22:42.180 --> 00:22:44.599 Um, I'm primarily calling in tonight, because every day 00:22:44.599 --> 00:22:46.750 I work with a population that struggles with getting 00:22:46.750 --> 00:22:49.930 connected. I help hire and onboard caregivers for senior 00:22:49.930 --> 00:22:53.269 citizens and people with disabilities. It's all electronic 00:22:53.269 --> 00:22:55.730 and online. And we work with almost 10,000 people trying 00:22:55.730 --> 00:22:58.579 to give or receive these disability services in California. 00:22:58.589 --> 00:23:00.980 But our care recipients aren't getting the help they 00:23:00.980 --> 00:23:04.220 need. Because of just the lack of stability and connectivity 00:23:04.220 --> 00:23:07.950 with broadband, all across the State. It really affects 00:23:07.960 --> 00:23:09.930 I think the quality of life for a community, that's 00:23:09.940 --> 00:23:13.190 already underserved. Um, I also understand that the 00:23:13.190 --> 00:23:16.230 Commission has not acted on our proposal to bring fiber 00:23:16.230 --> 00:23:18.230 to my community here in San Diego. And that there's 00:23:18.230 --> 00:23:22.329 funding for earmarked somewhere. Um, I really desperately 00:23:22.329 --> 00:23:24.410 need this to work. So that we can stay connected and 00:23:24.410 --> 00:23:27.500 make sure that our community, (inaudible) 00:23:27.500 --> 00:23:32.619 Thank you. 00:23:32.619 --> 00:23:35.880 Our next public comment comes from Rich Lierly, your 00:23:35.880 --> 00:23:38.410 line is open. 00:23:38.410 --> 00:23:41.410 Yeah, thank you. My name is Rich Liverly, it's L. I. 00:23:41.410 --> 00:23:45.690 E. R. L. Y. And I've lived um, I live in an 00:23:45.690 --> 00:23:50.390 incorporated rural Nevada county. Where the only service 00:23:50.400 --> 00:23:53.230 that is available is AT&T. And I've lived here 00:23:53.230 --> 00:23:57.509 for over 22 years. And in that time, the cell service 00:23:57.519 --> 00:24:02.009 has gotten worse, not better. And I'm in a high fire 00:24:02.009 --> 00:24:05.809 risk area. So when PG&E shuts our power off, I 00:24:05.809 --> 00:24:11.640 also use, lose use of my landline. So I have no outside 00:24:11.640 --> 00:24:15.180 communication. And it's also kind of a joke, when you 00:24:15.180 --> 00:24:19.119 say, oh go to this website or that website. My internet 00:24:19.130 --> 00:24:24.109 connection is so slow, I cannot really use it. I have 00:24:24.109 --> 00:24:28.599 to go drive into town, and go to the public library 00:24:28.599 --> 00:24:32.279 in order to get on the internet. And I'm a senior citizen 00:24:32.279 --> 00:24:36.150 and disabled. And like I said, this service has actually 00:24:36.150 --> 00:24:40.890 gotten worse in 22 years. I've had AT&T out here. The, 00:24:40.900 --> 00:24:45.000 the repairman are also always very friendly and helpful. 00:24:45.009 --> 00:24:49.650 But they all say the lines need to be replaced. (inaudible) 00:24:49.650 --> 00:24:53.039 need to be replaced. 00:24:53.039 --> 00:24:55.400 Anyway, thank you. 00:24:55.400 --> 00:24:58.609 Thank you, Operator. Is it possible to move to our Spanish 00:24:58.609 --> 00:25:01.880 line? 00:25:01.880 --> 00:25:06.019 Um, give me just a moment here. I'm not sure if I 00:25:06.019 --> 00:25:09.009 can patch. I don't have it connected to patch in our 00:25:09.009 --> 00:25:12.259 Spanish speakers. Um, I can go over to the conference, 00:25:12.259 --> 00:25:16.279 if you give me just a moment. 00:25:16.279 --> 00:25:20.359 Okay, thank you. But we have our interpreter there. 00:25:20.369 --> 00:25:42.930 Hold on. That would be great. 00:25:42.930 --> 00:25:46.579 Give me just a moment here. Let's take our next um, public 00:25:46.579 --> 00:25:49.069 comment right now. While I try to get this connected for 00:25:49.069 --> 00:25:51.680 us. One moment. Our next public comment comes from. 00:25:51.690 --> 00:25:54.329 You're welcome. Maria Elena Marina. 00:25:54.329 --> 00:25:56.930 Your line is open. 00:25:56.930 --> 00:25:59.549 Good evening. My name is Maria Elena Marina, working 00:25:59.549 --> 00:26:02.329 in Madeira Coalition for Community Justice. I am going 00:26:02.329 --> 00:26:05.720 to speak on behalf of my client. I live in Madera, California 00:26:05.720 --> 00:26:08.839 and I'm a (inaudible) supporter. This low-income client 00:26:08.839 --> 00:26:11.680 contact me, because she needs internet service in her 00:26:11.680 --> 00:26:15.420 home. Client lives in a rural area. She's an elderly 00:26:15.420 --> 00:26:20.589 woman who needs internet. Uh, we call different companies, uh 00:26:20.599 --> 00:26:23.440 last AT&T and Xfinity. And they don't have internet 00:26:23.440 --> 00:26:29.420 services in her area. Lastly, we find a (inaudible) company who needs 00:26:29.430 --> 00:26:33.460 to save $60, but she doesn't have that money. So she's 00:26:33.460 --> 00:26:36.140 a low-income and the client is still not having internet 00:26:36.140 --> 00:26:39.920 services. We asked CPUC to develop standards, and regulate 00:26:39.930 --> 00:26:43.240 and monitor services providers. To ensure high quality 00:26:43.240 --> 00:26:46.269 internet services for all folk living in California, 00:26:46.279 --> 00:26:49.779 including rural areas. Every person living in California, 00:26:49.779 --> 00:26:52.960 deserves access to internet and phone services, that 00:26:52.970 --> 00:26:56.380 are affordable. And thank you CPUC, for taking this important 00:26:56.390 --> 00:26:59.569 issue. Thank you. 00:26:59.569 --> 00:27:02.299 Our next public comment comes from Laurie Baskins, your 00:27:02.299 --> 00:27:06.240 line is open. Hi my name is Lori Baskins, L. O. R 00:27:06.250 --> 00:27:10.140 I. B. A. S. K. I. N. S. And we live in 00:27:10.140 --> 00:27:14.119 Valley Center. Um, we have had an AT&T landline 00:27:14.119 --> 00:27:19.420 for, for the last 30 years. And every time it rains, the 00:27:19.430 --> 00:27:22.740 service either stops or has a very noisy line, until 00:27:22.740 --> 00:27:27.609 it dries out. We um, stopped complaining to 00:27:27.619 --> 00:27:30.430 AT&T, after their service guy told them. Yeah 00:27:30.430 --> 00:27:33.039 we need to replace the lines, but there's no plans to 00:27:33.039 --> 00:27:37.200 do so. So we're just stuck with that. And we don't have 00:27:37.210 --> 00:27:41.210 cell service in our area. Because we're, our house is 00:27:41.210 --> 00:27:44.420 in a kind of a canyon. And so we can't reach the 00:27:44.430 --> 00:27:49.119 cell site. So it's our only lifeline to um, get help 00:27:49.119 --> 00:27:52.099 if we need it. So that's all I have to say. Thank 00:27:52.099 --> 00:27:55.460 you. 00:27:55.460 --> 00:27:58.109 Our next public comment comes from Mary, your line is 00:27:58.109 --> 00:28:05.349 open. Yes. Mary, M. A. R. Y. Cann, C. A. 00:28:05.349 --> 00:28:11.029 N. N. My comment is about talking to people through 00:28:11.029 --> 00:28:15.069 the AT& T, that are in the foreign countries. You 00:28:15.069 --> 00:28:20.299 can hardly understand them. Uh, it's very difficult. 00:28:20.309 --> 00:28:23.109 Especially when you're used to listening to people 00:28:23.109 --> 00:28:27.319 talk English and plain. I wish that we could do something 00:28:27.319 --> 00:28:33.190 about that. I have a situation with my internet, which 00:28:33.190 --> 00:28:38.220 I qualified for a lower payment. And somehow AT&T 00:28:38.220 --> 00:28:43.410 went into my account and took money out of my account. 00:28:43.420 --> 00:28:47.420 To pay for something that I'm qualified for. So that's 00:28:47.420 --> 00:28:51.970 a disturbing thing. Anyway, thank you. That's all I 00:28:51.970 --> 00:28:55.529 have to say. 00:28:55.529 --> 00:28:58.650 Thank you. And before we hear from our next caller. 00:28:58.650 --> 00:29:04.970 If I could just remind our callers, please speak slowly 00:29:05.140 --> 00:29:08.200 and clearly, for our court reporters. Because we very 00:29:08.200 --> 00:29:13.799 much, want to be able to transcribe what you're saying. 00:29:13.809 --> 00:29:18.990 Please speak slowly, clearly. And also uh, spell your 00:29:19.000 --> 00:29:22.160 your name. Thank you. 00:29:22.160 --> 00:29:25.119 Our next public comment comes from Samantha Hess. Your 00:29:25.119 --> 00:29:33.130 line is open. 00:29:33.130 --> 00:29:36.309 What was the name? Samantha Hess, your line is open. 00:29:36.309 --> 00:29:41.930 Thank you. This is Samantha Hess. That's S A. M. A. 00:29:41.940 --> 00:29:46.619 N. T. H. A. Last name. H. Like Henry, E. Edward. S. 00:29:46.630 --> 00:29:51.000 S. Like Sam from Encino, California. My husband and I 00:29:51.000 --> 00:29:54.599 have had Sprint for many, many years. For a couple of 00:29:54.609 --> 00:29:59.509 decades when T-Mobile took over with the merger. Our 00:29:59.509 --> 00:30:02.009 cell service, which always works perfectly in our home 00:30:02.009 --> 00:30:04.539 in Encino and the surrounding area. Not to mention 00:30:04.549 --> 00:30:06.880 worked flawlessly, when we traveled anywhere within 00:30:06.880 --> 00:30:10.710 the United States. Does not work in various areas of 00:30:10.710 --> 00:30:14.170 our home including our kitchen, our hallway, our garage. 00:30:14.180 --> 00:30:17.130 It doesn't work for either of us or the other two family 00:30:17.130 --> 00:30:19.410 members who live with us. And when we have our out 00:30:19.410 --> 00:30:22.130 of town family visit who also have T-Mobile, it doesn't 00:30:22.130 --> 00:30:24.420 work for them. So we went from having perfect service, 00:30:24.430 --> 00:30:27.349 to now being stuck with terrible service. That's very 00:30:27.349 --> 00:30:30.970 spotty and unreliable in our own home. Thank you very 00:30:30.970 --> 00:30:34.650 much for listening. 00:30:34.650 --> 00:30:37.599 Our next public comment comes from Ann Ray, your line 00:30:37.599 --> 00:30:42.670 is open. Good evening Commissioners. My name is Ann, 00:30:42.680 --> 00:30:47.509 A. N. N. My last name is Ray, R. A. Y. I'm 00:30:47.509 --> 00:30:51.029 calling about two issues. I, my first issue is 00:30:51.029 --> 00:30:55.920 with AT&T. I have a hard line with them 00:30:55.930 --> 00:31:00.099 for our alarm service, for health and safety issues. 00:31:00.109 --> 00:31:06.460 My bill is $81 a month. I think it's exorbitant for 00:31:06.470 --> 00:31:11.890 um, just basic services for a hard line and long distance. 00:31:11.900 --> 00:31:16.039 I do not make any outgoing calls on that AT&T 00:31:16.039 --> 00:31:20.740 hard line, it's for our alarm service purposes only. 00:31:20.750 --> 00:31:25.279 Also, my second issue is, I'm with T-Mobile. If I'm 00:31:25.279 --> 00:31:31.230 in Fillmore, California 93015. If I go to my friend's 00:31:31.240 --> 00:31:35.380 farm, it's a rural community. I have no cell service. 00:31:35.390 --> 00:31:38.349 For health and safety issues, I would like to be able 00:31:38.349 --> 00:31:44.960 to dial 911. I have no service and he lives about um, 00:31:44.970 --> 00:31:49.859 two miles. His farm is two miles from my home. So I 00:31:49.869 --> 00:31:53.950 think T-Mobile needs to expand their cell service in 00:31:53.950 --> 00:31:58.630 my community. 00:31:58.630 --> 00:32:01.480 Our next public comment comes from Mark Edmonds. Your 00:32:01.480 --> 00:32:04.119 line is open. 00:32:04.119 --> 00:32:07.759 Thank you. My name is Mark Edmones. Last name is spelled 00:32:07.769 --> 00:32:13.980 E. D. M. O. N. E. S. I'm a TURN supporter, long 00:32:13.980 --> 00:32:17.900 time. And I'm calling about my Xfinity phone service. 00:32:17.910 --> 00:32:22.109 I've had Xfinity for since they started selling Xfinity 00:32:22.109 --> 00:32:25.359 phones through Comcast. I've been a long time Comcast 00:32:25.369 --> 00:32:30.039 customer. What's going on? Is that for weeks now, no 00:32:30.039 --> 00:32:34.589 one has been able to leave me a voicemail. And my friends 00:32:34.589 --> 00:32:36.910 know that if it's important they can text me, if I don't 00:32:36.910 --> 00:32:42.339 pick up the phone. But it came to my clear understanding 00:32:42.339 --> 00:32:45.480 yesterday, that I needed to address this problem. Even though, 00:32:45.480 --> 00:32:47.829 it was difficult and possibly to get hold of Xfinity. 00:32:47.829 --> 00:32:52.220 Uh, when I got two calls that were local, local 00:32:52.230 --> 00:32:55.420 area code calls. I happened to call them back and it 00:32:55.430 --> 00:32:59.799 turned out to be UC Davis Cancer Center. 00:32:59.809 --> 00:33:02.569 They were calling me to rearrange appointment. So I'm 00:33:02.569 --> 00:33:05.549 hoping to get from the Commission today, maybe a number 00:33:05.549 --> 00:33:10.589 that I can call. To let Xfinity know that my voicemail 00:33:10.589 --> 00:33:15.779 is not working. Thank you for your time. 00:33:15.779 --> 00:33:22.930 Our next public comment comes from Nancy Olson. Your line is open. 00:33:22.930 --> 00:33:26.490 Yes, my name is Nancy Olson, N. A N. C. Y. O. 00:33:26.490 --> 00:33:30.279 L. S. O. N. I'm calling about two landlines. Hardwired 00:33:30.279 --> 00:33:32.559 landlines, one in San Rafael, and one in San Francisco. 00:33:32.569 --> 00:33:36.640 Um, I'm AT&T uh, customer. Um, when I have 00:33:36.650 --> 00:33:41.119 static on my landline in Marin. Um, it took me over two 00:33:41.119 --> 00:33:43.950 weeks to get anybody out to service it. And they expected 00:33:43.950 --> 00:33:45.970 me to talk to them about the problem on the landline. 00:33:45.970 --> 00:33:48.119 Which had so much static nobody could hear anything. 00:33:48.130 --> 00:33:50.240 So because I had a cell phone we could work through 00:33:50.240 --> 00:33:53.099 it. It took probably over 10 phone calls, and eventually 00:33:53.099 --> 00:33:55.740 that got fixed. But I think that's not acceptable um, 00:33:55.750 --> 00:33:59.009 service. The second one is in San Francisco. When I 00:33:59.009 --> 00:34:01.059 wanted to hook up a landline for my apartment, it's 00:34:01.059 --> 00:34:03.250 already wired. I just needed someone to come out and 00:34:03.259 --> 00:34:06.680 turn it on. That took over two weeks to have that happen. 00:34:06.690 --> 00:34:09.900 And the service people that I talked to, I had over 00:34:09.900 --> 00:34:13.650 15 phone calls. Most of them knew nothing about landlines, 00:34:13.659 --> 00:34:17.480 and also wanted to make me have cell. And I have landlines 00:34:17.489 --> 00:34:21.440 for emergencies. So again I thought that was an unacceptable 00:34:21.440 --> 00:34:24.349 way to handle it. Um, I think the service people need 00:34:24.349 --> 00:34:27.489 to know, that some of us like old fashioned landlines. 00:34:27.500 --> 00:34:33.820 And, and don't want to convert from (inaudible). 00:34:33.820 --> 00:34:40.789 Our next public comment comes from Deirdre Smith. Your line is open. Thank 00:34:40.789 --> 00:34:46.199 you. My name is Dierdra Smith, D. I. E. R. D. R.A. 00:34:46.199 --> 00:34:52.420 Smith, S. M. I. T. H. I'm calling because I moved 00:34:52.429 --> 00:34:58.469 in Rohnert Park about two miles, last June in 2021. 00:34:58.480 --> 00:35:06.190 Had a landline and I had a DSL internet. Um, when I 00:35:06.190 --> 00:35:09.489 moved here, they couldn't give me DSL anymore. So I 00:35:09.489 --> 00:35:13.690 told them I just wanted a landline. I have been struggling 00:35:13.699 --> 00:35:19.289 ever since. I'm getting these bills for DSL for a $56 00:35:19.289 --> 00:35:23.760 bill that I don't owe. I paid them when I moved. I 00:35:23.760 --> 00:35:27.579 pay my bills on time. Now they're referencing it on my 00:35:27.579 --> 00:35:32.309 new address for that old bill, and it doesn't even exist. 00:35:32.320 --> 00:35:35.699 The account number doesn't exist. So I don't know what 00:35:35.699 --> 00:35:39.050 to do. I'm tired of receiving a bill that I don't owe 00:35:39.050 --> 00:35:44.289 for $56 every month. I don't know what to do. Maybe 00:35:44.289 --> 00:35:47.610 you can give me some pointers. I've called AT&T. 00:35:47.610 --> 00:35:50.400 Oh, there's no such account number. Well no, there 00:35:50.400 --> 00:35:55.710 isn't. Because it doesn't exist anymore. My bill is 00:35:55.719 --> 00:35:58.690 current and I pay it all the time. Maybe you can help 00:35:58.690 --> 00:36:02.460 me. 00:36:02.460 --> 00:36:08.920 Anyway, that's all I have to say. 00:36:08.920 --> 00:36:13.309 Our next public comment comes from Vickie Sudolcan. 00:36:13.309 --> 00:36:17.400 Your line is open. Thank you. This is Vickie, V. I. 00:36:17.400 --> 00:36:22.929 C. K. I. E. Last name. Sudolcan, S. U. D. O. L 00:36:22.940 --> 00:36:27.260 C. A. N. And I reside in Santa Clarita, California. 00:36:27.269 --> 00:36:30.090 The quality of my phone service is just fine. I just 00:36:30.090 --> 00:36:32.210 really don't understand why the Commission is spending 00:36:32.210 --> 00:36:36.590 time on this. I believe the CPUC, should really 00:36:36.590 --> 00:36:40.250 be spending the time and resources. To improve broadband 00:36:40.250 --> 00:36:44.050 service throughout the State in general, and in the 00:36:44.059 --> 00:36:46.750 Santa Clarita Valley in particular. Thank you for your 00:36:46.750 --> 00:36:49.739 time. 00:36:49.739 --> 00:36:54.469 Our next public comment comes from Donna Rodgers. R 00:36:54.480 --> 00:36:58.599 O. D. G. E. R. S. Your line is open. 00:36:58.599 --> 00:37:03.139 Donna, D. O. N. N. A. R. O D G E. R. S. 00:37:03.139 --> 00:37:08.210 I live in Valley Springs, California. I have service 00:37:08.219 --> 00:37:11.710 through the Calaveras Telephone Company. The only reason 00:37:11.710 --> 00:37:15.039 I have service through them. Is there's no other service 00:37:15.050 --> 00:37:18.780 they will allow in their county. I can't get AT&T, 00:37:18.780 --> 00:37:22.360 I can't get anyone. Calaveras Telephone Company 00:37:22.360 --> 00:37:25.920 has the lousiest service I have ever heard of. I can 00:37:25.920 --> 00:37:30.960 be on the phone, I can be talking and bloop, cuts me off. 00:37:31.070 --> 00:37:33.539 Someone else can call me. They say it'll ring like 00:37:33.550 --> 00:37:39.039 two times, bloop its gone. They have terrible service and their 00:37:39.039 --> 00:37:46.750 bill to me is $75.35 a month. I cannot even have a 00:37:46.750 --> 00:37:50.099 long distance company, other than Calaveras Telephone. 00:37:50.099 --> 00:37:54.900 They won't allow them to have it. So I need some help. 00:37:54.900 --> 00:37:57.079 I need somebody to do something about Calaveras Telephone 00:37:57.079 --> 00:38:01.250 Company. Open it up, so everybody can be part of this. 00:38:01.260 --> 00:38:04.969 Not just them, that can tell us what we're gonna do. 00:38:04.980 --> 00:38:09.179 Thank you very much. 00:38:09.179 --> 00:38:14.900 Our next public comment comes from Cindy Elster. 00:38:14.900 --> 00:38:20.619 My name. Your line is open. My name is Cindy Elster, C. I. N. D. Y. 00:38:20.630 --> 00:38:25.199 Elster E. L. S. T. E. R. I'm calling from Santa Barbara 00:38:25.199 --> 00:38:29.800 County, Santa Barbara. I have been an AT&T client 00:38:29.800 --> 00:38:35.769 since 1994. I have four phone lines with our account 00:38:35.780 --> 00:38:40.110 and I have two issues with their service. Uh, the quality 00:38:40.110 --> 00:38:44.599 of the service. We have phone, during a phone call, 00:38:44.610 --> 00:38:48.280 we will have the phone basically go quiet. Neither 00:38:48.289 --> 00:38:51.369 are the caller or the callee, can hear each other. 00:38:51.380 --> 00:38:56.539 For periods of times 10, 15, 20 seconds at a time. Or 00:38:56.550 --> 00:39:00.210 the service is so poor. That we engage in a conversation 00:39:00.219 --> 00:39:04.039 and the phone, the phone call is just completely dropped. 00:39:04.210 --> 00:39:08.570 I've talked to our service provider AT&T. They 00:39:08.579 --> 00:39:12.190 say that we have um, the cells in our area go in 00:39:12.190 --> 00:39:14.710 and out. Sometimes they're strong. Sometimes there's 00:39:14.710 --> 00:39:17.579 not, they're not strong. In our area is supposed to 00:39:17.579 --> 00:39:22.139 be a strong AT&T service area. Yet, we are 00:39:22.139 --> 00:39:25.480 still getting completely dropped calls. Our calls that 00:39:25.480 --> 00:39:32.210 are blacked out and we are. Thank you very much. Our 00:39:32.210 --> 00:39:38.199 next public comment comes from Eric Neevs. 00:39:38.199 --> 00:39:41.519 Hello. My name is Eric Neevs, let me know if you can't 00:39:41.530 --> 00:39:46.769 hear me E. R. I C. N. E. E. V. S. I'm from Santa 00:39:46.769 --> 00:39:51.190 Clarita, California, and my issue is with T-Mobile. 00:39:51.199 --> 00:39:55.099 on Sierra Highway. There's about a five mile gap of 00:39:55.110 --> 00:40:03.000 no service from 10,500 Sierra Highway through 14,500 00:40:03.010 --> 00:40:06.940 Sierra Highway. That T-Mobile has claimed 4G-LTE 00:40:06.940 --> 00:40:11.030 and 5G service. Whereas only emergency service 00:40:11.039 --> 00:40:14.920 only. T-Mobile's aware of this. They have done nothing, 00:40:14.929 --> 00:40:19.500 but try to punt me off to another carrier. Similarly 00:40:19.510 --> 00:40:26.300 Cambria, California, Parkhill, Marine Terrace, and Happy 00:40:26.300 --> 00:40:30.989 Hill along with the downtown, much of the downtown 00:40:31.000 --> 00:40:35.260 area has no service. And last Winter, T-Mobile had an 00:40:35.260 --> 00:40:38.269 outage due to power outage. While all the other carriers 00:40:38.280 --> 00:40:43.280 were up. T-Mobile generators were nonfunctional. They 00:40:43.280 --> 00:40:46.840 were out for more than 8 hours. No explanation other 00:40:46.840 --> 00:40:53.159 than they had (inaudible) generators. 00:40:53.159 --> 00:40:57.039 Our next public comment comes from Gavin Martinez. 00:41:00.300 --> 00:41:03.469 Yes. Hello this is Gavin Martinez. That's G. A. V. 00:41:03.469 --> 00:41:08.340 I. N. M. A. R. T. I. N. E. Z. I'm a 00:41:08.349 --> 00:41:12.880 disabled senior living in San Diego. And I've noticed 00:41:12.880 --> 00:41:15.670 over the last 10 years, that I've been disabled since 00:41:15.679 --> 00:41:21.309 2012. That my uh, cost of my landline keeps on increasing. 00:41:21.320 --> 00:41:25.929 And now we have a, we're more or less forced to have 00:41:25.929 --> 00:41:29.230 to take a set of features. In this case, I've got the 00:41:29.230 --> 00:41:34.460 complete choice and it says it's $62. And uh, it has 00:41:34.469 --> 00:41:38.400 14 features and of those I use only 5. I repeatedly 00:41:38.400 --> 00:41:42.619 asked them if they could somehow give me a cut down 00:41:42.619 --> 00:41:45.440 version of that. Just the 5 features that I need 00:41:45.440 --> 00:41:49.590 like a flat rate line, metro plan, caller ID, 3- 00:41:49.590 --> 00:41:53.519 way calling, and just the wire pro. They say nope. If you 00:41:53.519 --> 00:41:55.880 want it you've got to take all 14 features and we're 00:41:55.880 --> 00:42:02.510 gonna charge you $62. So uh with, with the taxes and 00:42:02.519 --> 00:42:06.360 and such, it gets it up to $67. With the lifeline credit 00:42:06.369 --> 00:42:11.710 gets up to $45 a month. That's still $15 more than 00:42:11.710 --> 00:42:18.110 what I than what I paid, uh 2012. Thank you for your 00:42:18.110 --> 00:42:20.659 time. Also I just want to let you know that the Cox 00:42:20.670 --> 00:42:23.530 internet phone doesn't work very well, and that's why 00:42:23.530 --> 00:42:27.429 we need a better landline phone system. Our next public 00:42:27.429 --> 00:42:33.059 comment comes from Eileen Morgan. Hello my name is 00:42:33.059 --> 00:42:36.920 Eileen Morgan. And you spell it E. I L. E. E. N. 00:42:36.929 --> 00:42:41.099 M. O. R G A N. Good evening, your Honor. Hello Chair 00:42:41.099 --> 00:42:43.869 and Commission member. My name is Eileen Morgan and 00:42:43.869 --> 00:42:46.389 I'm currently a graduate student attending the University 00:42:46.389 --> 00:42:49.860 of San Francisco. For a degree in Counseling Psychology 00:42:49.860 --> 00:42:53.030 with an emphasis on Marriage and Family Therapy. Thank 00:42:53.030 --> 00:42:55.210 you for allowing me this time to talk to you. About 00:42:55.219 --> 00:42:58.610 how my mobile and internet services have benefited my education. 00:42:58.800 --> 00:43:01.519 And make it easier for me to pursue this opportunity. 00:43:02.179 --> 00:43:05.039 I currently reside in Walnut Creek and my school campus 00:43:05.050 --> 00:43:09.929 is in San Jose. Due to COVID-19 protocols, our campus 00:43:09.940 --> 00:43:12.730 has been using a hybrid system of both in-person and 00:43:12.730 --> 00:43:16.230 virtual classes. When I started my program in 2021, 00:43:16.239 --> 00:43:19.190 it was all virtual while campus was closed for students. 00:43:19.199 --> 00:43:22.349 Without the access I, I currently have to internet 00:43:22.360 --> 00:43:24.769 services. I would not have been able to go down this 00:43:24.780 --> 00:43:27.849 journey of furthering my education. Without my mobile 00:43:27.849 --> 00:43:30.170 services, I would not be able to communicate with the 00:43:30.170 --> 00:43:32.800 members in my cohort to collaborate on material and 00:43:32.800 --> 00:43:35.829 assignments. Pursuing a degree in Counseling Psychology 00:43:35.829 --> 00:43:38.369 has always been a goal of mine. And having the right 00:43:38.369 --> 00:43:43.349 tools and services at my fingertips, has (inaudible). 00:43:43.349 --> 00:43:46.219 Thank you, again. 00:43:46.219 --> 00:43:50.030 Thank you. And if I could interject before moving on 00:43:50.039 --> 00:43:55.559 to our next caller. I just want to remind individuals 00:43:55.570 --> 00:44:02.150 that are on the line, that could perhaps use help with 00:44:02.150 --> 00:44:06.070 a customer service representative from their provider. 00:44:06.079 --> 00:44:13.110 If you go to the following website, www.cpuc. 00:44:13.110 --> 00:44:21.849 ca.gov/pph. You will there find um uh, 00:44:21.860 --> 00:44:24.380 a lot of different information about this proceeding. 00:44:24.389 --> 00:44:29.949 Including uh the, uh calling information for a number 00:44:29.949 --> 00:44:32.739 of service providers in California. We asked all of 00:44:32.739 --> 00:44:37.190 them to provide us with a customer service representative 00:44:37.190 --> 00:44:40.320 at this time. So if you I have a billing issue in 00:44:40.320 --> 00:44:43.869 particular, I would encourage you to go to that website, 00:44:43.880 --> 00:44:49.409 and uh, call those individuals. Thank you. Um, and also 00:44:49.409 --> 00:44:53.900 of course uh, contact our Public Advisor's Office or 00:44:53.909 --> 00:44:57.809 Consumer Affairs Branch during normal business hours. 00:44:58.420 --> 00:45:03.349 Thank you very much. Operator, could you um, 00:45:03.349 --> 00:45:07.730 continue with the next caller please. Of course 00:45:07.730 --> 00:45:10.769 Your Honor. Um, our next caller is in the Spanish queue. 00:45:10.780 --> 00:45:13.159 We have one call for public comment in the Spanish 00:45:13.159 --> 00:45:17.420 queue. I'm open the line now. Hi, your line is open for 00:45:17.420 --> 00:45:32.300 public comment. 00:45:32.300 --> 00:45:36.809 Hi, this is in the Spanish queue. Your line is open 00:45:36.809 --> 00:45:41.110 for public comment. 00:45:41.110 --> 00:45:44.639 Your Honor, we'll get back to them. Okay, thank you. 00:45:44.650 --> 00:45:47.530 You're welcome. Our next public comment comes from 00:45:49.190 --> 00:45:58.320 Weaver Rhyne, W. E. A. V. E. R. R. H. Y. N. E. 00:45:58.329 --> 00:46:03.949 I want to uh, add the fact that my landline here 00:46:03.949 --> 00:46:08.039 in Gualala, California on the south Mendocino County 00:46:08.039 --> 00:46:13.380 coast. Also has issues uh um, cutting in and out. And 00:46:13.380 --> 00:46:18.230 particularly during weather situations, rain particularly. 00:46:18.239 --> 00:46:23.760 There is always uh, a hum on the line, but often when 00:46:23.760 --> 00:46:26.750 there's been rain it gets much worse. And sometimes 00:46:27.159 --> 00:46:32.280 makes it impossible to communicate. Um, so there's 00:46:32.280 --> 00:46:37.590 that issue. Sometimes the uh, line goes dead entirely. 00:46:37.599 --> 00:46:40.920 I've lived most of my life in urban areas, and never 00:46:40.920 --> 00:46:44.820 had the kind of problems I've had here in uh, uh this 00:46:44.820 --> 00:46:50.059 rural part of California. Also, it's very spotty in 00:46:50.059 --> 00:46:54.690 terms of cell phone, uh connection. And if there is 00:46:54.699 --> 00:47:02.380 ever a desire by AT&T to eliminate um, landlines. 00:47:02.389 --> 00:47:07.199 There is a necessity that we have uh, adequate cell 00:47:07.199 --> 00:47:09.929 phone coverage. 00:47:09.929 --> 00:47:14.860 Thank you very much. Thank you. Our next public comment comes 00:47:14.860 --> 00:47:20.179 from Samira Guccione. 00:47:20.179 --> 00:47:24.480 Hello, my name is Samira Guccione, S. A. M. I. R. A. 00:47:24.480 --> 00:47:28.420 A. G. U. C. C. I. O N. E. I'm calling from 00:47:28.420 --> 00:47:33.019 Burlingame, California. My cellphone service used to 00:47:33.019 --> 00:47:37.730 be with Sprint. When and my service worked okay. Um, 00:47:37.739 --> 00:47:41.750 ever since T-Mobile bought Sprint and there was a merger. 00:47:41.760 --> 00:47:47.039 My cell phone does not work at home, at my home. It's 00:47:47.039 --> 00:47:50.349 very spotty and cuts in and out all the time. There's 00:47:50.349 --> 00:47:54.809 no reason why this should happen, due to a merger. Um, 00:47:54.820 --> 00:47:59.599 I have, my mother has cancer. My child has, my daughter 00:47:59.599 --> 00:48:01.949 has an autoimmune disease. Therefore I need to make 00:48:01.949 --> 00:48:05.789 calls to hospitals all the time, and this is impossible 00:48:05.789 --> 00:48:10.730 to use the phone at home. Um, and I'm still paying this 00:48:10.739 --> 00:48:15.409 over $130 per month for a service. That doesn't work 00:48:15.409 --> 00:48:18.840 at my home and this is very difficult for me. My son 00:48:18.849 --> 00:48:22.269 investigated this online, and said that since the merger. 00:48:22.280 --> 00:48:27.969 They've decided to make the um, the lines spotty, and unsatisfactory 00:48:27.980 --> 00:48:33.190 so that they can have (inaudible) charge extra for having 00:48:33.190 --> 00:48:38.289 better cut better non spotty. Your Honor. We're gonna 00:48:38.289 --> 00:48:42.530 try the Spanish public comment line. One moment. We're 00:48:42.530 --> 00:48:47.860 gonna try it again. 00:48:47.860 --> 00:48:54.250 Hi, your line is open for Spanish public comment. 00:48:54.250 --> 00:49:13.230 (speaking in Spanish) 00:49:13.230 --> 00:49:20.510 Um, (speaking in Spanish) 00:49:20.510 --> 00:49:24.679 (inaudible) 00:49:24.679 --> 00:49:33.639 We'll come back to them again, one moment. 00:49:33.639 --> 00:49:41.050 Our next public comment comes from Mr. Tracy. J Costello. 00:49:41.050 --> 00:49:43.469 Hello? 00:49:43.469 --> 00:49:48.139 Yes, this is Mr. Tracy. J. Costello, T. R. A. C. Y. 00:49:48.150 --> 00:49:53.650 J. Costello. C. O. S, as in Sam. T, as in Tom. E. L. L 00:49:53.650 --> 00:49:59.039 O. Mt. Shasta City, California. Um, I had some, I have 00:49:59.050 --> 00:50:02.130 two phones. A AT&T landline at home, which has been 00:50:02.130 --> 00:50:04.889 fine, kind of. Spending 60 bucks a month, even with 00:50:04.889 --> 00:50:08.409 lifeline in the features, unlimited calling. But my 00:50:08.420 --> 00:50:13.150 Best Buy uh, Lively smartphone has been giving me trouble. 00:50:13.150 --> 00:50:17.070 Ever since someone went on YouTube to look up a tobacco 00:50:17.070 --> 00:50:20.860 shop. I've been getting all kinds of texts from Facebook, 00:50:20.860 --> 00:50:24.409 it's crazy. Every day ever since multiple texts from 00:50:24.409 --> 00:50:28.250 Facebook. Ever since that idiot took over Facebook and we get 00:50:28.250 --> 00:50:30.889 in trouble from Facebook. I don't know what's going 00:50:30.889 --> 00:50:32.949 on. I've dealt with the company. They said they tried 00:50:32.949 --> 00:50:36.760 to clean out. They say it's gonna stop, but it doesn't stop. 00:50:37.039 --> 00:50:40.090 I like that address. Thank you. Thank you very much. 00:50:40.099 --> 00:50:42.739 Thank you all for having us sharing. I think it is 00:50:42.739 --> 00:50:46.030 important that you have these hearings. Thank you. 00:50:46.039 --> 00:50:51.579 Thank you. Good evening. Our next public comment comes 00:50:51.579 --> 00:50:55.940 from Cessiley Gale. 00:50:55.940 --> 00:50:59.480 Hello, my name is Cessiley Gale, C. E S. S. I. L. 00:50:59.489 --> 00:51:02.809 E. Y. G. A. L. E. I worked for the Elk Grove 00:51:02.809 --> 00:51:05.360 Unified School District in Elk Grove, California. As 00:51:05.360 --> 00:51:07.519 an educator helping students with their individual 00:51:07.530 --> 00:51:10.980 education plans, and co-teaching multiple curricula. As 00:51:10.980 --> 00:51:13.039 you know, telecommunication was the only source for 00:51:13.039 --> 00:51:15.739 public education to continue during 2020, and most of 00:51:15.739 --> 00:51:19.360 2021. Assistance Learning was the only way to communicate, 00:51:19.369 --> 00:51:21.789 educate, and assist my students. Most of which have 00:51:21.789 --> 00:51:24.610 learning, mental or physical disabilities. Mobile and 00:51:24.610 --> 00:51:26.800 internet services were a vital component of working 00:51:26.800 --> 00:51:29.230 with my students. And helping them understand the course 00:51:29.230 --> 00:51:32.050 materials, assignments, and to answer any questions they 00:51:32.050 --> 00:51:36.179 had. These services were also the only way to update 00:51:36.190 --> 00:51:38.730 other faculty and my supervisors on the progress these 00:51:38.730 --> 00:51:41.030 students were making. And what parents needed to know 00:51:41.030 --> 00:51:44.150 as well. I must add, that in person education is way 00:51:44.150 --> 00:51:47.250 more impactful, and understanding materials, and learning 00:51:47.250 --> 00:51:49.750 what is being taught. But without working mobile and 00:51:49.750 --> 00:51:51.980 internet services, distance learning would have not, 00:51:51.989 --> 00:51:55.510 would have been a lot less effective. Although distance 00:51:55.510 --> 00:51:58.329 learning is no longer the norm. I feel it was essential 00:51:58.329 --> 00:52:00.679 in continuing our young students education. And needs 00:52:00.679 --> 00:52:03.119 to be understood. That it would not have been possible 00:52:03.119 --> 00:52:08.519 without that infrastructure in place. 00:52:08.519 --> 00:52:13.920 Thank you. Our next public comment comes from Mark 00:52:13.929 --> 00:52:19.000 Anderson. Please 00:52:19.000 --> 00:52:23.789 continue sir. And thank you. My name is Mark Anderson. 00:52:24.539 --> 00:52:29.159 M. A. R. K. A. N. D. E. R. S. O. N. 00:52:30.480 --> 00:52:34.489 I'm the President of a nonprofit youth mentoring organization 00:52:35.599 --> 00:52:39.500 in los Angeles California. Called the Concerned Black 00:52:39.510 --> 00:52:43.769 Men of Los Angeles. 00:52:43.769 --> 00:52:48.000 It's been 2 years, since the Commission last accepted 00:52:48.010 --> 00:52:53.030 grant applications. Please focus on getting funding 00:52:53.030 --> 00:52:58.210 out to communities of need, to close the digital divide. 00:52:59.019 --> 00:53:01.989 Thank you. 00:53:01.989 --> 00:53:05.969 Thank you sir, for taking the time to comment. Our next 00:53:05.969 --> 00:53:12.730 public comment comes from Dion Flanagan Parish. 00:53:12.730 --> 00:53:15.869 Good evening, Judge, Chair and Commission Members. My 00:53:15.869 --> 00:53:19.519 name is Dion Flanagan Parish. I live in Oakland. I 00:53:19.519 --> 00:53:23.170 work in Santa Clara and attend school in San Jose, California. 00:53:23.179 --> 00:53:26.130 I'm a graduate student attending USF, pursuing a degree 00:53:26.130 --> 00:53:29.190 in Counseling Psychology. Thank you for the opportunity 00:53:29.190 --> 00:53:31.949 to talk to you about my mobile internet services. And 00:53:31.949 --> 00:53:34.929 how they've benefited my education, and made it easier 00:53:34.929 --> 00:53:38.829 for me to continue. Due to COVID-19 protocols, our campus 00:53:38.829 --> 00:53:41.539 has been using a hybrid system of both in-person and 00:53:41.539 --> 00:53:45.050 virtual classes. When I started in 2021, it was all 00:53:45.050 --> 00:53:48.320 virtual. Without the access I currently have to internet 00:53:48.320 --> 00:53:50.809 and mobile services. It would be much more difficult 00:53:50.820 --> 00:53:54.500 to communicate with my school and cohort mates. Having 00:53:54.500 --> 00:53:57.369 the ability to choose an educational program that fits 00:53:57.369 --> 00:54:01.119 around my work schedule. Allows me to start attending virtually, 00:54:01.130 --> 00:54:04.500 has given me peace of mind. Not having to compete with 00:54:04.500 --> 00:54:07.849 the infamous Bay Area traffic, just to attend my classes. 00:54:07.860 --> 00:54:10.780 Students especially working students deserve nothing 00:54:10.780 --> 00:54:13.659 less. Than an infrastructure that will allow us to follow 00:54:13.659 --> 00:54:16.769 through with our goals, and give us peace of mind and 00:54:16.769 --> 00:54:21.969 bettering our lives. Thank you. 00:54:21.969 --> 00:54:25.780 Thank you for sharing. Our next public comment comes 00:54:25.780 --> 00:54:30.639 from Gerry Fagoaga. 00:54:30.639 --> 00:54:34.769 Yes, good evening. My name is Gerry. G as in George. 00:54:34.780 --> 00:54:39.690 E. R. R. Y. Fagoaga F as in fire. A. G. O. A. 00:54:39.690 --> 00:54:43.750 G. A. I live in Alhambra in Southern California. I'm 00:54:43.750 --> 00:54:47.519 a longtime member of TURN, and the monthly supporter. 00:54:47.530 --> 00:54:51.449 Thank you, Commissioners for this opportunity to participate. 00:54:51.460 --> 00:54:54.840 Spectrum is my internet provider. I'm concerned that 00:54:54.840 --> 00:54:57.550 the yellow light in my router is blinking 24/ 00:54:57.550 --> 00:55:00.730 7. But shortly after attempting to proceed with an 00:55:00.730 --> 00:55:03.739 email, and other functions that freezes or disappears. 00:55:03.750 --> 00:55:06.750 Causing much bigger in communicating, especially in 00:55:06.750 --> 00:55:10.090 attempted to join the importance of meetings. I live 00:55:10.090 --> 00:55:12.769 alone. So being able to communicate with my family, 00:55:12.769 --> 00:55:16.019 friends, and or obtaining medical assistance. Internet 00:55:16.019 --> 00:55:19.269 delays become a matter of my safety. Most troubling 00:55:19.269 --> 00:55:22.719 is not being able to select an internet provider. We're 00:55:22.719 --> 00:55:24.960 we're being forced to accept their fees and inadequate 00:55:24.960 --> 00:55:28.489 service. It behooves the CPUC, to regulate and monitor 00:55:28.489 --> 00:55:31.769 service providers. To ensure high quality service for 00:55:31.769 --> 00:55:35.980 all folks living in California. Thank you. 00:55:35.980 --> 00:55:41.329 Thank you. Our next public comment comes from, Name 00:55:41.329 --> 00:55:47.460 Not Recorded. Your line is open. Hi, your line is open. 00:55:50.449 --> 00:55:58.980 Hi, our next public comment comes from Eben Haber. 00:56:01.199 --> 00:56:05.130 Hello, my name is Eben Haber. That's spelled E. B as 00:56:05.130 --> 00:56:09.340 in boy. E. N. Last name. Haber. H. A. B as in 00:56:09.340 --> 00:56:14.010 boy E. R. I live in an unincorporated area, five miles 00:56:14.019 --> 00:56:18.369 outside Cupertino. I have an AT&T landline phone. 00:56:18.369 --> 00:56:22.469 Because my home is in an area, with zero cell phone coverage, 00:56:22.480 --> 00:56:25.949 and no cable service. So I have to drive five miles, 00:56:25.949 --> 00:56:29.190 if I want to get a cell signal. I have two big 00:56:29.190 --> 00:56:32.309 problems with AT&T's landline service. Whenever 00:56:32.309 --> 00:56:34.840 there's a power outage, the landline service fails 00:56:34.840 --> 00:56:38.070 immediately. So it's not very good in disasters. 00:56:38.070 --> 00:56:40.940 AT&T is not maintaining the backup power and (inaudible). 00:56:41.230 --> 00:56:44.150 Whenever it rains, like so many people before me. I 00:56:44.150 --> 00:56:47.070 get lots of static on my phone, requiring repairs. And 00:56:47.079 --> 00:56:50.150 finally, about half the time when I try to file a trouble 00:56:50.150 --> 00:56:53.010 ticket with AT&T's website. The website says it is 00:56:53.019 --> 00:56:57.219 unable to take my report, for no good reason. So they 00:56:57.230 --> 00:57:00.369 really don't want to hear my trouble tickets. Uh, thank 00:57:00.369 --> 00:57:03.650 you very much. 00:57:03.650 --> 00:57:07.300 Thank you for sharing. Our next public comment comes 00:57:07.309 --> 00:57:13.159 from Carole Gruver. My name is Carole Gruver, C. A. R. 00:57:13.170 --> 00:57:16.400 O. L. E. Last name Gruver, G. R. U. V as in 00:57:16.400 --> 00:57:20.530 Victor. E. R. I'm 79 years old. I live in a rural area 00:57:20.539 --> 00:57:24.550 on a ranch. My landline is my primary phone. My cell 00:57:24.550 --> 00:57:27.969 phone will not work at my home. I have to drive 12 00:57:27.969 --> 00:57:30.769 miles just to get the cell phone to work. And 25 miles 00:57:30.769 --> 00:57:35.460 to the closest town. Uh the, uh they installed overhead 00:57:35.460 --> 00:57:38.579 cable oh, probably 45 years ago. And AT&T does 00:57:38.579 --> 00:57:42.260 not want to put any money to repair it. Therefore 00:57:42.269 --> 00:57:46.539 they leave us to the uh, no phone at all, with the 00:57:46.539 --> 00:57:50.909 landline. I priced the AT&T cell tower booster, 00:57:50.909 --> 00:57:54.469 and they're about $700. But there's no guarantee that 00:57:54.469 --> 00:57:59.150 it will work with the cell tower in my region. Um, it's 00:57:59.150 --> 00:58:03.530 just very uh, hard to get any emergency service out 00:58:03.530 --> 00:58:06.309 here, because of the rural areas. So I'd appreciate 00:58:06.309 --> 00:58:09.219 if someone could maybe look into it, and maybe fix this 00:58:09.230 --> 00:58:13.460 issue. Thank you very much. Thank you for sharing. 00:58:15.099 --> 00:58:18.949 Our next public comment comes from Rachel Oriana Schraeder. 00:58:21.429 --> 00:58:26.630 Hello, my name is Rachel, R A C H E L. Schraeder, 00:58:26.639 --> 00:58:31.940 S as in Sam. C. H. R. A. E. D. E. R. Like many 00:58:31.940 --> 00:58:36.110 other callers, we reside in a rural area with no cellphone 00:58:36.110 --> 00:58:39.099 coverage. We have a landline that we have maintained 00:58:39.099 --> 00:58:43.170 for years with AT&T. And we suffer the same 00:58:43.179 --> 00:58:47.570 issues with the poor line and connectivity. Well that 00:58:47.579 --> 00:58:52.460 issue is exacerbated during rainstorms or when there 00:58:52.460 --> 00:58:57.119 is ground moisture. That can occur with static on the 00:58:57.119 --> 00:59:03.179 line, even on the clearest day. So the issues are poor 00:59:03.179 --> 00:59:06.260 lines which have not been maintained. And AT&T, 00:59:06.260 --> 00:59:09.400 has no plans to upgrade or maintain the lines in our 00:59:09.409 --> 00:59:12.989 area. This is a lifeline for us, in the event of an 00:59:12.989 --> 00:59:16.300 emergency. We live in an extreme wildfire, hazard area. 00:59:16.309 --> 00:59:18.960 And I appreciate your attention to looking into the 00:59:18.960 --> 00:59:22.650 line maintenance concerns. That we are suffering especially 00:59:22.650 --> 00:59:25.360 because we continue to be charged exorbitant rates. 00:59:25.369 --> 00:59:30.150 Despite very poor staticky service, that is hardly serviceable. 00:59:30.159 --> 00:59:33.309 Thank you so much. 00:59:33.309 --> 00:59:36.789 Thank you for your time today. Our next public comment 00:59:36.800 --> 00:59:40.190 comes from Lee. 00:59:40.190 --> 00:59:44.280 Oh hello, my name is Lee, L. E. E. Anderson, A. N. 00:59:44.280 --> 00:59:48.260 D. E. R. S. O. N. I'm calling because many people and 00:59:48.260 --> 00:59:52.059 locations in California. Have no usable available phone 00:59:52.059 --> 00:59:56.289 or internet when AT&T discontinues copper landline, 00:59:56.300 --> 01:00:00.050 and wired DSL services. There are areas and people 01:00:00.050 --> 01:00:04.830 who cannot use VoIP phones, cell phones, fiber 01:00:04.830 --> 01:00:09.380 optic or wireless technology. There needs to be an 01:00:09.380 --> 01:00:12.889 immediate injunction to stop AT&T from ending 01:00:12.889 --> 01:00:17.010 copper landline and wired DSL services. Until qualified 01:00:17.010 --> 01:00:21.639 companies replace AT&T, in providing those services. 01:00:21.699 --> 01:00:24.870 Those services could get transferred to a publicly 01:00:24.879 --> 01:00:28.460 owned phone and internet company. Modeled after the 01:00:28.460 --> 01:00:32.860 one operating in Montana called Northern Telephone. 01:00:32.870 --> 01:00:37.309 Or get transferred to a city, county, or state run company. 01:00:37.320 --> 01:00:42.400 Um, modeled after the one operating in Chattanooga, Tennessee. 01:00:42.409 --> 01:00:46.089 Um, this is a city owned company that provides wired 01:00:46.089 --> 01:00:48.510 phone and internet to every resident in this city. 01:00:51.540 --> 01:00:55.559 Thank you. Thank you. Thank you for sharing. Our next 01:00:55.559 --> 01:01:01.449 public comment comes from Clifford Speakman. Yes, I'm 01:01:01.449 --> 01:01:10.220 Clifford Speakman. C. L. I. F. F. O. R. D. Speakman, 01:01:10.230 --> 01:01:15.800 S as in star. P as in Paul. E. A. K. M. A. N. 01:01:15.810 --> 01:01:20.379 Thank you, Your Honor and Commissioners. I have an 01:01:20.390 --> 01:01:25.849 AT&T landline with no cell phone access in the 01:01:25.849 --> 01:01:32.459 area. I live in the area of Gualala, California and Point 01:01:32.470 --> 01:01:36.390 Arena. I'd like to give you an example of this last 01:01:36.399 --> 01:01:42.379 November's service. It went down on the 5th. I made 01:01:42.379 --> 01:01:46.679 one mistake, they made one missed appointment, two missed 01:01:46.690 --> 01:01:53.170 deadlines, one CPUC complaint. I ended up 01:01:53.179 --> 01:01:56.590 writing the Senator McGuire and making contact with 01:01:56.590 --> 01:02:02.800 a field service personnel. All without service for 16 01:02:02.800 --> 01:02:09.719 plus days at $92 a month. Finally after I called Senator 01:02:09.719 --> 01:02:14.279 McGuire and contacted the CPUC, my landline came 01:02:14.279 --> 01:02:22.510 back on, on the 16th. Uh, I don't know. Thank you folks. 01:02:26.219 --> 01:02:32.290 Our next public comment comes from Carrie Baltin. Hi, 01:02:32.290 --> 01:02:36.769 I'm Carrie Baltin, C. A. R. R. I. E. B A L. T. I. N. 01:02:36.769 --> 01:02:41.300 And I live in the unincorporated area of Los Angeles 01:02:41.300 --> 01:02:44.709 County called Monte Nido. It's a mountain community. 01:02:44.719 --> 01:02:48.420 And we have to rely on our hardlines. Considering that 01:02:48.420 --> 01:02:52.010 the cell service uh, is not, nor has it ever been 01:02:52.010 --> 01:02:55.670 foolproof. However, the main and most important reason 01:02:55.679 --> 01:02:59.110 is a life and safety issues involved, with not having 01:02:59.110 --> 01:03:02.880 a viable hardline to fall back on, in times of need. 01:03:02.890 --> 01:03:05.499 Because of our mountain location and prevalence of 01:03:05.510 --> 01:03:09.189 fires, communication and others in our community, community 01:03:09.189 --> 01:03:12.260 is essential. Mobile cellular systems are generally 01:03:12.260 --> 01:03:15.660 the first system to be overloaded. The community also 01:03:15.660 --> 01:03:19.059 needs to be, have a reliable hardline. To access first 01:03:19.059 --> 01:03:23.010 responders such as calls to 911 or directly to fire, 01:03:23.010 --> 01:03:28.800 police, etcetera. Also um, you know, uh, we as we all 01:03:28.800 --> 01:03:31.450 know. A favorable outcome to a medical emergency may 01:03:31.450 --> 01:03:34.769 be a factor of a timely response. I have both 01:03:34.769 --> 01:03:39.119 AT&T and T-Mobile, and both generally are pretty 01:03:39.130 --> 01:03:43.330 horrific. 01:03:43.330 --> 01:03:46.499 Thank you for your time. Thank you. 01:03:46.499 --> 01:03:53.649 Our next public comment comes from Torger Johnson. 01:03:53.649 --> 01:03:58.820 This is Torger Johnson, T. O. R. G. E. R. J. O. 01:03:58.820 --> 01:04:05.230 H. N. S. O. N. Oakland, California. Um, calling because 01:04:05.230 --> 01:04:09.179 my experience was with AT&T. Um, the copper wire 01:04:09.179 --> 01:04:12.999 service would be shifted periodically to a noisy line. 01:04:13.640 --> 01:04:16.079 At a switch box down the hill or at least that's 01:04:16.079 --> 01:04:19.050 what (inaudible) happen. And um, and then the 01:04:19.050 --> 01:04:22.710 service calls, even though the issue was outside my 01:04:22.710 --> 01:04:25.869 home. I would miss work because they would require 01:04:25.869 --> 01:04:29.119 that somebody was there. To verify what was going on 01:04:29.119 --> 01:04:33.569 I guess. Um, the CPUC must develop standards 01:04:33.569 --> 01:04:36.970 and regulate. And monitor service providers for quality 01:04:36.970 --> 01:04:40.230 assurance for California phone users. And thank you 01:04:40.230 --> 01:04:44.420 for setting up this hearing. Thank you for your time 01:04:44.420 --> 01:04:47.350 today. 01:04:47.350 --> 01:04:55.710 Our next public comment comes from Joe Cucchiara. Uh, 01:04:55.720 --> 01:05:01.360 this is Joe Cucchiara. C. U. C. C. H. I. A. R. A. 01:05:01.369 --> 01:05:09.800 Brookdale, California 95007. I've had both landline 01:05:09.800 --> 01:05:14.999 and cellular service uh, with AT&T. Since I lived here 01:05:14.999 --> 01:05:22.090 in 1972. Mid-year, last year. I've always had uh, signal 01:05:22.090 --> 01:05:26.059 strength of five bars, the entire time I've lived here. 01:05:26.069 --> 01:05:30.999 Until mid year, last year. It started to drop down to 01:05:30.999 --> 01:05:34.559 now where it's at one. I was told the end of last 01:05:34.559 --> 01:05:38.189 year, that it was because of the conversion to 5G. 01:05:38.199 --> 01:05:42.530 And when that was completed in January, February, 01:05:42.540 --> 01:05:47.139 it would go back to normal. It has not, I only have 01:05:47.139 --> 01:05:53.569 one bar of signal. And we still don't have 5 data 01:05:53.579 --> 01:05:57.119 The data service has always been like watching paint 01:05:57.119 --> 01:06:02.559 dry and it still is a L. I. T. E. data. 01:06:02.569 --> 01:06:08.379 Uh, there's been no improvement. I've called multiple times. 01:06:08.379 --> 01:06:10.600 They say they can't, they don't know what the problem 01:06:10.600 --> 01:06:13.889 is. 01:06:13.889 --> 01:06:18.889 Our next public comment comes from 01:06:18.889 --> 01:06:22.809 Steve Bezas. 01:06:22.809 --> 01:06:29.179 Hi, I'm Steve Bezas, S. T. E. V. E. B. E. Z. 01:06:29.189 --> 01:06:33.439 A. S. And I live in Pope Valley, California. I have 01:06:33.439 --> 01:06:38.749 an AT&T landline. And that is uh, lifeline. 01:06:38.759 --> 01:06:44.160 The community has no service when the power goes out. 01:06:44.170 --> 01:06:48.780 So if we have a power outage from PG&E, our 01:06:48.780 --> 01:06:52.389 landlines no longer have dial tone. After, within 20 01:06:52.389 --> 01:06:55.999 minutes from the time the power goes out. So I'm 90 01:06:55.999 --> 01:07:00.829 years old and I cannot make a phone call for any emergency 01:07:00.840 --> 01:07:05.199 help um, in my area. This happens to everybody out 01:07:05.199 --> 01:07:13.759 here. Um, also to um, when it rains. Our service connections 01:07:13.759 --> 01:07:17.989 get wet, and we don't have service. It takes them a 01:07:17.989 --> 01:07:22.270 very long time to get it repaired and bring it back 01:07:22.270 --> 01:07:27.689 up. And um, we don't, we don't have the ability for 01:07:27.689 --> 01:07:31.040 cell service in our area. Because they've asked us, do 01:07:31.040 --> 01:07:34.960 we want to switch to cellular service with them and 01:07:34.970 --> 01:07:38.379 it's not feasible. 01:07:38.379 --> 01:07:41.480 Thank you for your time. Thank you for sharing today sir. 01:07:43.230 --> 01:07:46.730 Our next public comment comes from Monica Jeffries. 01:07:50.020 --> 01:07:55.689 Hello, um this is Monica Jeffries and my last name 01:07:55.689 --> 01:08:00.259 is spelled J E F F R. I. E. S. Um I wanted 01:08:00.259 --> 01:08:03.230 to wish everyone good evening. But I would like to 01:08:03.239 --> 01:08:07.829 put out some information that um, we would like to see 01:08:07.829 --> 01:08:12.360 the POTS lines continue. I have been in two situations 01:08:12.360 --> 01:08:16.319 when um, cell phones didn't work and VoIP didn't work, 01:08:16.329 --> 01:08:20.520 during an emergency. And I would like to see to it 01:08:20.530 --> 01:08:26.420 that um, support is given for the continuation of good 01:08:26.420 --> 01:08:31.249 old phone service on the landlines. Um, also one other 01:08:31.249 --> 01:08:34.069 thing I would like to ask is. If you could improve the 01:08:34.079 --> 01:08:37.870 service and quality standards for that. And somehow 01:08:37.880 --> 01:08:43.229 assure that those landlines would continue. Again, cell 01:08:43.229 --> 01:08:46.069 phones are not reliable, especially in the case of an 01:08:46.069 --> 01:08:53.150 emergency. And um VoIP lines are not necessarily things. 01:08:53.150 --> 01:08:56.380 But I'm hearing that there's also problems with landlines. 01:08:56.380 --> 01:09:01.250 If the power backup isn't on the switches. So um again, 01:09:01.260 --> 01:09:04.780 thank you again for allowing. 01:09:04.780 --> 01:09:08.579 Thank you for sharing. Our next public comment comes 01:09:08.589 --> 01:09:13.760 from Kelly Macdonald. 01:09:13.760 --> 01:09:17.660 Hi my name is Kelly Macdonald. M. A. C. D. O. N. 01:09:17.660 --> 01:09:20.030 A. L. D. And I'm a mother of a 5 year old 01:09:20.030 --> 01:09:23.120 boy in Elk Grove, California. And I just wanted to take 01:09:23.120 --> 01:09:25.939 the time to talk about the importance of mobile and 01:09:25.939 --> 01:09:28.280 internet services. And how they've benefited my family 01:09:28.280 --> 01:09:31.050 especially through this pandemic. Um, as many of you 01:09:31.050 --> 01:09:34.140 guys know, it's been really hard to get a doctor's appointments. 01:09:34.150 --> 01:09:37.089 Um, and also people are very concerned about going into 01:09:37.089 --> 01:09:41.670 the doctor. Um, and I've been able to use telehealth 01:09:41.679 --> 01:09:44.699 appointments, video appointments with my son's pediatrician 01:09:44.709 --> 01:09:48.040 multiple times over the past 2 years. Um, and it's 01:09:48.040 --> 01:09:50.839 been very beneficial for me and my family. Um, to get 01:09:50.839 --> 01:09:54.000 that care that he needs when he's sick. And not have 01:09:54.000 --> 01:09:56.280 to take him into the doctor, and expose him to any more 01:09:56.290 --> 01:09:59.719 germs or anything like that. Um, I'm really grateful 01:09:59.719 --> 01:10:02.280 that we do have this technology. And I think that it 01:10:02.280 --> 01:10:06.910 should be able to be used for any family in California. 01:10:06.920 --> 01:10:09.380 Um, and they deserve that infrastructure, so that we 01:10:09.380 --> 01:10:12.089 can care for our family in a way that fits our needs, 01:10:12.089 --> 01:10:15.469 and our concerns, and also keep us safe. Thank you. 01:10:16.469 --> 01:10:20.089 Thank you for your time today. Our next public comment 01:10:20.099 --> 01:10:24.240 comes from Deborah. 01:10:24.240 --> 01:10:27.089 Hi, good afternoon. My name is Deborah D. E. B. O. 01:10:27.089 --> 01:10:30.550 R. A. H. I lived in the unincorporated area of Riverside 01:10:30.550 --> 01:10:33.929 County. I commend those who are calling on the line 01:10:33.929 --> 01:10:36.189 tonight, regarding their landlines. I've lived in my 01:10:36.189 --> 01:10:41.740 home for 19 years. AT&T has repeatedly increased 01:10:41.740 --> 01:10:45.800 my bill. I have the complete choice. They increased my 01:10:45.800 --> 01:10:50.290 bill 3 times a year. Like clockwork it's always 01:10:50.300 --> 01:10:53.339 January and October. Now it's starting to be the April 01:10:53.339 --> 01:10:58.469 or May. Where I live the um, the cell phone and the 01:10:58.479 --> 01:11:01.349 internet service is terrible. I explained to them that 01:11:01.349 --> 01:11:05.819 I would like my, my um, landline to be lowered. And they 01:11:05.819 --> 01:11:09.579 tell me oh, well you need to get internet, and if you 01:11:09.579 --> 01:11:12.620 do you can never have a landline again. I need landlines 01:11:12.630 --> 01:11:16.199 for my um, alarm. Because where I live, it's a lot of 01:11:16.199 --> 01:11:19.979 canyons and it's in a wildfire area. I do not want 01:11:19.979 --> 01:11:23.010 to get rid of my landline. However, it does cost me 01:11:23.089 --> 01:11:26.809 $165 a month, which is highway robbery. I would 01:11:26.809 --> 01:11:29.400 like for the Commissioners to look into AT&T. 01:11:29.410 --> 01:11:32.540 And try to find some other company to take care of 01:11:32.540 --> 01:11:35.349 the landlines for everything. 01:11:35.349 --> 01:11:38.199 Thank you for your time. Thank you for your time as 01:11:38.199 --> 01:11:48.750 well. Our next public comment comes from, Ersan Ebrahimi. 01:11:48.750 --> 01:11:53.729 Please continue sir. Hello this is Ersan Ebrahimi, E. R. S. 01:11:53.740 --> 01:11:58.229 A. N. E. B. R. A. H. I. M. I. I live 01:11:58.229 --> 01:12:05.829 in Canoga Park, California. Los Angeles. I have a problem 01:12:05.829 --> 01:12:10.479 with Verizon. They bring me a wireless service, but it 01:12:10.479 --> 01:12:15.770 doesn't work for me. I stopped it and I returned it. 01:12:15.780 --> 01:12:24.819 But they charged me the first time for $89.70-42. And 01:12:24.829 --> 01:12:31.010 again they charged me for $219, and they said that it 01:12:31.010 --> 01:12:36.270 is free for one month. And they charged me why? Because 01:12:36.270 --> 01:12:40.990 I don't know I contact them many times. But they sent 01:12:40.990 --> 01:12:45.140 me to a different area. There's customer service doesn't 01:12:45.150 --> 01:12:53.400 work good and I am a disabled. As the, I am a 01:12:53.410 --> 01:12:59.459 senior and many times uh, even I go to the (inaudible). 01:13:04.990 --> 01:13:08.349 Thank you for sharing sir. Our next public comment 01:13:08.349 --> 01:13:13.979 comes from Mark Scovzari. 01:13:13.979 --> 01:13:16.370 Hola. 01:13:16.370 --> 01:13:19.949 I'm calling in regards to the uh, I live in a rural 01:13:19.949 --> 01:13:22.699 areas of Fresno County. Last name is spelled S. 01:13:22.709 --> 01:13:29.059 C. O. V. Z. A. R. I. Living again, live in the 01:13:29.059 --> 01:13:32.250 rural areas of Fresno County. Most of the neighbors 01:13:32.250 --> 01:13:35.000 have gotten rid of their hardline phones, when they 01:13:35.010 --> 01:13:39.609 build new towers in our area. Partly to save money. 01:13:40.439 --> 01:13:43.579 Well my question is um, I keep reading about all this 01:13:43.579 --> 01:13:46.520 money that the State has from the federal government 01:13:46.530 --> 01:13:49.709 going to expand broadband. Just was wondering when 01:13:49.709 --> 01:13:53.679 we're gonna have that expansion. I think if uh, we could 01:13:53.679 --> 01:13:56.589 provide that in some of these rural areas. Get rid 01:13:56.589 --> 01:13:59.630 of a lot of the problems that people are calling about. 01:13:59.640 --> 01:14:04.530 I think broadband is the way to go. And uh, I know 01:14:04.530 --> 01:14:09.870 like for the my uh, for the schools they really need 01:14:09.870 --> 01:14:12.390 it for, for learning purposes. They have to go to the 01:14:12.390 --> 01:14:15.630 library to get something now. So anyway, that's my 01:14:15.630 --> 01:14:20.429 comment. And I think that, I think if we move forward 01:14:20.429 --> 01:14:23.420 with some getting these, getting the money spent. That 01:14:23.429 --> 01:14:27.069 everybody's sitting on and get the PUC to release that 01:14:27.069 --> 01:14:30.280 money to local folks. We can get some broadband going. 01:14:30.290 --> 01:14:35.380 So thank you for your time. Thank you as well. Our 01:14:35.380 --> 01:14:40.640 next public comment comes from, Bill Watson. 01:14:40.640 --> 01:14:44.780 Hello, this is Bill Watson, B. I. L. L. W. A. T. 01:14:44.780 --> 01:14:48.880 S. O. N. I live in San Diego and I am calling 01:14:48.880 --> 01:14:55.439 about my POTS line uh, from AT&T. Um, it 01:14:55.449 --> 01:15:02.020 is uh about $85 a month. Whereas my Verizon call or 01:15:02.120 --> 01:15:07.339 Verizon cell service is $65 a month. And the value 01:15:07.339 --> 01:15:12.040 of that is much, much higher than the value of the POTS 01:15:12.040 --> 01:15:16.719 line. I need my POTS line for my alarm service. But 01:15:16.729 --> 01:15:20.829 with the Verizon service, I have access to the internet 01:15:20.829 --> 01:15:24.160 I have messaging, I can make phone calls. I get essentially 01:15:24.160 --> 01:15:27.040 free long distance services. Whereas with the POTS 01:15:27.040 --> 01:15:30.819 line, I don't get any of that. All I get is uh, 01:15:30.829 --> 01:15:34.359 caller ID. So I think that AT&T needs 01:15:34.359 --> 01:15:38.280 to provide more value for the service, that they're 01:15:38.280 --> 01:15:41.829 charging for. It's more expensive than a cell phone, 01:15:41.839 --> 01:15:46.599 but it is much much less valuable. Um, and I still need 01:15:46.599 --> 01:15:49.689 that line. One thing they could do is they could try 01:15:49.689 --> 01:15:52.410 to do something (inaudible) 01:15:52.410 --> 01:15:57.900 spam calls because those are something. 01:15:57.900 --> 01:16:01.000 Our next public comment comes from Peter Lindemann. 01:16:04.819 --> 01:16:09.109 Please continue. Hello, I'm referring to a landline 01:16:09.109 --> 01:16:13.410 that's been in service since 1940. And my problem started 01:16:13.410 --> 01:16:18.170 in December of 2007 in a rainstorm. When there was 01:16:18.170 --> 01:16:22.929 a false 911 call that was resulted from wet lines. 01:16:23.620 --> 01:16:26.069 I explained to the officers that responded to this 01:16:26.069 --> 01:16:29.270 call that no 911 call could be made, because there was 01:16:29.270 --> 01:16:33.290 no dial tone from this location. This problem has recurred 01:16:33.510 --> 01:16:36.589 at the beginning of the rainy season every year since. 01:16:37.260 --> 01:16:40.740 And the service has been out for as long as a month. 01:16:40.750 --> 01:16:43.849 I was first told by the repairman of that, the problem 01:16:43.849 --> 01:16:47.650 was fixed. Poor service and a loss of dial tones soon 01:16:47.650 --> 01:16:50.699 proved that false. Then I was told that AT&T 01:16:50.699 --> 01:16:53.859 would never fix the problem, and I needed to get a cell 01:16:53.859 --> 01:16:56.760 phone. I've gotten as many different stories from as 01:16:56.760 --> 01:17:00.839 many different repairmen. The line was repaired three 01:17:00.839 --> 01:17:06.940 times in the month of November. And sometimes the repairman, 01:17:06.950 --> 01:17:11.669 even leave me their cards. But the last one left laughing 01:17:11.680 --> 01:17:16.710 saying that I was going to lose my phone service soon. 01:17:16.710 --> 01:17:22.250 Thank you for your time. Thank you for sharing. Next 01:17:22.250 --> 01:17:26.589 public comment comes from Harold Thomas. 01:17:26.589 --> 01:17:31.200 Yes. Harold Thomas. H. A. R. O. L. D. T. H. O. 01:17:31.200 --> 01:17:35.020 M. A. S. I'm retired public prosecutor. I have AT&T 01:17:35.020 --> 01:17:39.690 landline. I filed a complaint with the CPUC, 01:17:39.700 --> 01:17:45.940 after receiving a threat of arrest warrant from um, 01:17:45.950 --> 01:17:51.329 over the landline. It is a crime to threaten people with 01:17:51.329 --> 01:17:57.159 criminal process. I filed asking that the CPUC investigate 01:17:57.169 --> 01:18:00.829 AT&T, as to why their lines were being used 01:18:00.839 --> 01:18:07.069 for criminal process. Why spam, and hacking, and repeated 01:18:07.129 --> 01:18:09.919 invasions of personal privacy were being permitted 01:18:09.919 --> 01:18:13.030 on their lines. Their response not my problem, complain 01:18:13.030 --> 01:18:16.079 to the PUC. I'm so doing, thank you very much. 01:18:18.329 --> 01:18:21.950 Thank you for sharing. Our next public comment comes 01:18:21.950 --> 01:18:25.740 from Steve Lamoree. 01:18:25.740 --> 01:18:29.730 Hello, this is Steve Lamoree, S. T. E. V. E. L. 01:18:29.730 --> 01:18:32.639 A. M. O. R. E. E. I live in a small community in a 01:18:32.639 --> 01:18:35.319 remote area of the Santa Cruz mountains on the San 01:18:35.319 --> 01:18:39.109 Francisco peninsula. Um, we have no cell service due 01:18:39.109 --> 01:18:43.319 to the terrain. And no cable service, due to the relatively 01:18:43.319 --> 01:18:47.379 sparse population of our area. We have recurring problems 01:18:47.379 --> 01:18:51.290 with our landline phones, that have been getting progressively 01:18:51.290 --> 01:18:54.369 worse for more than a decade. Much of our neighborhood 01:18:54.369 --> 01:18:57.889 is typically without landline phone service for weeks 01:18:57.899 --> 01:19:01.530 or even as long as a month or two at a time. 01:19:01.540 --> 01:19:07.730 Um, the problems appear to be the result of aging equipment 01:19:07.740 --> 01:19:10.520 that is both fragile and difficult to repair or replace. 01:19:10.530 --> 01:19:13.869 I'm guessing probably installed around in the 1940s. 01:19:14.430 --> 01:19:17.740 Um and copper cables that are especially prone to problems 01:19:17.750 --> 01:19:21.180 when it rains. It rains a lot here. Um, these problems 01:19:21.180 --> 01:19:23.490 have been getting steadily worse. As I pointed out 01:19:23.500 --> 01:19:26.089 to, to a point where the AT&T techs that come 01:19:26.089 --> 01:19:29.680 out here, have labeled them chronic. Um, it usually takes 01:19:29.680 --> 01:19:32.200 weeks or months for AT&T, to solve and then 01:19:32.200 --> 01:19:35.819 the technicians are beginning to tell us. 01:19:35.819 --> 01:19:40.030 Um, thanks for your help. Thank you for your time today. 01:19:40.809 --> 01:19:46.419 Our next public comment comes from Eric Shul. 01:19:46.419 --> 01:19:51.180 Eric Schull, S. C. H. U. L. L. Mission Viejo, California. 01:19:51.250 --> 01:19:54.970 I have an AT&T POTS service. It's delivered 01:19:54.980 --> 01:19:58.569 by via buried copper. When it gets wet, it takes 01:19:58.569 --> 01:20:01.339 AT&T two weeks for their due date to show up 01:20:01.339 --> 01:20:04.589 and do the repair. By the time two weeks has passed, 01:20:04.589 --> 01:20:07.669 it's dried out and it has started to work. This happens 01:20:07.669 --> 01:20:10.740 repeatedly. Yet AT&T, if it's a commercial account 01:20:10.740 --> 01:20:14.030 they can show up within 4 hours and fix the problem. 01:20:14.099 --> 01:20:18.770 So they are ignoring the residential uh, service. No one 01:20:18.770 --> 01:20:23.849 in my neighborhood can get fiber optic or DSL. Uh, 01:20:23.859 --> 01:20:26.710 AT&T also, actively tries to pressure people 01:20:26.710 --> 01:20:30.480 into mobility product um, products. And they threatened 01:20:30.480 --> 01:20:34.450 to take out the tariffed products. Same thing for Frontier, 01:20:34.460 --> 01:20:37.389 that I have in an area without uh, without any cellular 01:20:37.389 --> 01:20:42.119 coverage. They will not offer the tariffed products that 01:20:42.119 --> 01:20:45.240 are that are in the PUC filings. Nor will they 01:20:45.240 --> 01:20:48.419 give the specifications for the internet service, that 01:20:48.419 --> 01:20:51.629 they want to offer. Uh, their service they met, you 01:20:51.629 --> 01:20:55.069 know, they skipped three (inaudible). 01:20:55.069 --> 01:20:58.599 Thank you very much Commissioners, and Your Honor. Thank 01:20:58.599 --> 01:21:01.419 you for your time. 01:21:01.419 --> 01:21:08.500 Our next public comment comes from Rick Andersen . 01:21:08.500 --> 01:21:14.260 Please continue. Yes, this is Rick Andersen R. I. C. 01:21:14.260 --> 01:21:17.550 K. A. N. D. R. E. S. E. N. I'm in Petaluma, 01:21:17.550 --> 01:21:21.609 California. I worked in the telecom industry for many, 01:21:21.609 --> 01:21:25.510 many, many years. And at this point, I'm very exasperated 01:21:25.510 --> 01:21:30.139 that stir shaken is not being implemented. I don't 01:21:30.139 --> 01:21:33.849 believe by Xfinity. I have their service here and some 01:21:33.849 --> 01:21:38.139 days I get 30 spam calls. Now this isn't happening 01:21:38.139 --> 01:21:42.629 with other carriers. Uh as a quality of service thing 01:21:42.629 --> 01:21:47.069 I think it's disgusting. And maybe you guys can light 01:21:47.069 --> 01:21:50.260 a fire under them, to take care of some of this. Thank 01:21:50.260 --> 01:21:55.629 you. Thank you for your time today. Our next public 01:21:55.629 --> 01:22:01.369 comment comes from Gary Deutsch. Well, howdy. This 01:22:01.369 --> 01:22:06.050 is Gary, G. A. R. Y. Deutsch, D. E. U. T. S. C. H. 01:22:06.059 --> 01:22:11.450 Calling on behalf of an elder shut-in solo. Her 01:22:11.450 --> 01:22:21.960 name would be uh, Melanie Liszka, L. I. S. Z. K. A, in the 94132 01:22:21.960 --> 01:22:26.349 area code. She is having a hell of a time. She has 01:22:26.349 --> 01:22:31.500 had, all she's ever had is a landline by, for 01:22:31.500 --> 01:22:35.159 AT&T from AT&T for many, many 01:22:35.159 --> 01:22:40.010 many, many years. And she's also hard of hearing and 01:22:40.010 --> 01:22:46.809 and uh, not mobile. She has her phone service went 01:22:46.809 --> 01:22:53.230 out over a year ago, I believe or maybe a year. Has 01:22:53.240 --> 01:22:57.460 not had it fixed. AT&T said they had a blown transformer 01:22:57.460 --> 01:23:03.040 or some crap. And this is a year later, and she's still 01:23:03.040 --> 01:23:06.329 without service. And this and she's, you know, old she's 01:23:06.339 --> 01:23:11.589 not uh technologically able. I mean no computer, she 01:23:11.589 --> 01:23:13.839 can't hear on the cell phone because she's hearing 01:23:13.839 --> 01:23:20.050 impaired also. And this is quite unsatisfactory. Uh, 01:23:20.059 --> 01:23:23.490 obviously AT&T is trying to phase out the landline. 01:23:24.760 --> 01:23:27.760 And I do appreciate you letting me bitch. Thank you. 01:23:28.609 --> 01:23:32.079 Thank you for your time today. Thank you. Our next public comment 01:23:32.079 --> 01:23:40.450 comes from Richard Hess. 01:23:40.450 --> 01:23:47.329 Please continue. 01:23:47.329 --> 01:23:50.480 Please continue with your comment. We'll move on to 01:23:50.480 --> 01:23:55.819 the next, one moment, Jennifer. 01:23:55.819 --> 01:23:59.800 Your line is open. Oh, thank you Commissioners and 01:23:59.800 --> 01:24:03.210 thank you Your Honor. I'm Jennifer from Fullerton, California. 01:24:03.220 --> 01:24:09.680 I have an AT&T line for years and it 01:24:09.680 --> 01:24:14.869 is difficult to call and get customer service. And then, 01:24:14.879 --> 01:24:22.460 I've had some problems. But it just seems that the bill 01:24:22.460 --> 01:24:26.960 and ability to contact somebody for help is questionable. 01:24:27.869 --> 01:24:32.250 I'm, I cannot believe how much they have raised the 01:24:32.250 --> 01:24:36.260 rate. And have not even allowed us to come and ask 01:24:36.270 --> 01:24:40.889 why, we have had our rates rates. I'm very grateful 01:24:40.889 --> 01:24:46.879 that the only, I've just now been able to be contracted 01:24:46.879 --> 01:24:50.829 or that they have even asked my opinion. So I, I'm 01:24:50.839 --> 01:24:53.490 glad that at least can take a few minutes to do that. 01:24:53.500 --> 01:24:57.359 But yeah, I'm wondering about the AT&T landlines, 01:24:57.369 --> 01:25:02.210 and it is not affordable. 01:25:02.210 --> 01:25:04.960 They just seem to have some problems or questions as 01:25:04.970 --> 01:25:08.520 to why? 01:25:08.520 --> 01:25:11.440 Thank you very much. Thank you for your time today. 01:25:13.780 --> 01:25:18.780 Our next public comment comes from Mark Jaggers. Hi, 01:25:18.790 --> 01:25:22.589 my name is Mark Jaggers. M. A. R. K. J. A. G. 01:25:22.589 --> 01:25:27.339 G. E. R. S. Calling about AT&T landline, like 01:25:27.349 --> 01:25:30.389 many callers before me. Whenever it rains, it would 01:25:30.389 --> 01:25:33.940 go out. They would give me up to 30 days, before they 01:25:33.940 --> 01:25:36.869 would come out. They would call me and tell me that 01:25:36.879 --> 01:25:39.349 you know, within two weeks, is it working? Waiting 01:25:39.349 --> 01:25:43.700 for it to dry out. Uh, I live on a North of 01:25:43.710 --> 01:25:47.490 Placerville. Um, I'm unable to get cell service. 01:25:47.500 --> 01:25:52.859 So it is a lifeline. I'm paying $95 for a landline. 01:25:53.419 --> 01:25:58.059 I started at 34. One other quick thing, if they made 01:25:58.059 --> 01:26:01.379 it. So it's automatic prorated, return on your bill 01:26:01.379 --> 01:26:03.720 for every day that you're out of service. Instead of 01:26:03.720 --> 01:26:06.829 you having to call them. Also they should have an option 01:26:06.839 --> 01:26:10.750 for a whenever your phone is out, to call forward to 01:26:10.750 --> 01:26:13.700 your cell phone or another number. They know and can 01:26:13.700 --> 01:26:17.669 do all of those things. All of my neighbors have abandoned 01:26:17.669 --> 01:26:20.680 it on this road because of its crappy service. I'm 01:26:20.680 --> 01:26:23.559 the only one that doesn't have cell service. Otherwise 01:26:23.559 --> 01:26:26.879 I would give it up. Thank you so much. Really appreciate 01:26:26.879 --> 01:26:29.020 it. If you could really make it so that they would pay 01:26:29.020 --> 01:26:32.159 for the time that you are out. Instead of you having 01:26:32.159 --> 01:26:35.690 to contact them to get your money back. Would be a big 01:26:35.770 --> 01:26:40.349 big incentive for them to do something. Also the automated 01:26:40.349 --> 01:26:44.970 service when you call in, is not good. Thank you. Thank you 01:26:44.970 --> 01:26:49.230 for your time. Our next public comment comes from Louann. 01:26:51.919 --> 01:26:58.230 What did I do? Hello. Hello, please continue. Yes. 01:26:58.240 --> 01:27:02.599 Thank you. My name is L. O. U. A. N. N. Last 01:27:02.599 --> 01:27:06.319 name Bassam in B. A. S. S. A. M. My husband and 01:27:06.319 --> 01:27:10.300 I have had AT&T service for over 30 years at 01:27:10.300 --> 01:27:13.700 this particular phone number. And um, I'm a disabled 01:27:13.720 --> 01:27:17.220 senior. My husband is also a senior. We do not have 01:27:17.220 --> 01:27:22.089 any long distance ability on this (inaudible) uh, for whatever reason. 01:27:22.089 --> 01:27:24.849 And so we have cell phones that we use. We've had those 01:27:24.859 --> 01:27:28.629 for a number of years. Also we maintain our AT&T, 01:27:28.629 --> 01:27:32.659 account specifically for emergencies. The lifeline 01:27:32.659 --> 01:27:36.000 for emergencies. We live in San Francisco, it's earthquake 01:27:36.010 --> 01:27:41.750 county. And we pay $32 for basic fee, but the taxes 01:27:41.750 --> 01:27:46.349 and fees are another 33%. And we feel that this is just 01:27:46.359 --> 01:27:51.300 excessive charges. In June, I called AT&T to request 01:27:51.300 --> 01:27:54.700 a discount, and I spoke to Hector and Vince. Who was 01:27:54.700 --> 01:27:59.200 gonna um, refer me to their supervisor. But I never got 01:27:59.200 --> 01:28:02.480 a call back. I would just like to have a reduction 01:28:02.490 --> 01:28:06.409 in the fees, because we need our AT&T line 01:28:06.419 --> 01:28:13.389 for emergency services. 01:28:13.389 --> 01:28:17.129 Thank you for your time today. Our next public comment 01:28:17.129 --> 01:28:21.680 comes from Frank Carone. 01:28:21.680 --> 01:28:25.490 Hi, it's Frank Carone. I'm in San Juan Capistrano. My 01:28:25.490 --> 01:28:30.540 last name is spelt C. A. R. O. N. E. You know, 01:28:30.540 --> 01:28:34.680 I'm not calling uh, to voice any complaint about my 01:28:34.680 --> 01:28:39.339 phone service. It mostly works okay. I would just prefer 01:28:39.339 --> 01:28:43.639 that the Commission try to be focused in on the $2 01:28:43.639 --> 01:28:48.409 billion in the broadband funding. That I don't believe 01:28:48.419 --> 01:28:52.089 has been released yet. Which will benefit of course 01:28:52.099 --> 01:28:56.010 all Californians. You know I do a lot of business both 01:28:56.010 --> 01:29:00.430 domestically and internationally. And I really rely 01:29:00.440 --> 01:29:06.619 on high quality broadband. Uh, so that last mile broadband 01:29:06.629 --> 01:29:12.649 um, upgrade is really important uh, for all Californians. 01:29:12.659 --> 01:29:16.760 So anyway, thanks for the forum and that's my message. 01:29:18.050 --> 01:29:22.010 Thanks for taking the time today. Our next public comment 01:29:22.010 --> 01:29:26.210 comes from Lee Brown. 01:29:26.210 --> 01:29:29.280 Yes, this is Lee Brown, L. E. E. B. R. O. W. 01:29:29.280 --> 01:29:33.710 N. And I represents Sierra County, S. I. E. R. R. A 01:29:33.720 --> 01:29:38.389 County Office of Emergency Services. Rainwater 01:29:38.389 --> 01:29:40.909 been getting into our old copper lines. And rainstorms 01:29:40.909 --> 01:29:43.809 which caused repeated static 911 calls to the Sheriff's 01:29:43.809 --> 01:29:47.139 Office. The main copper truck line, trunk lines serving 01:29:47.139 --> 01:29:49.869 Sierra County, has a lifespan of 15 years. And it's currently 01:29:49.869 --> 01:29:53.000 more than 30 years old. New customers are being told 01:29:53.000 --> 01:29:56.419 that there is no new line, landline service available. 01:29:56.750 --> 01:30:00.169 Sierra County is very rural and with very limited cell phone 01:30:00.169 --> 01:30:03.649 service. Having dependable phone service within Sierra 01:30:03.649 --> 01:30:06.569 County is critical for emergencies, as neighbors could 01:30:06.569 --> 01:30:10.839 be miles away in an emergency. And in an area of Sierra 01:30:10.839 --> 01:30:14.190 County, there is a copper switch that goes to a fiber 01:30:14.190 --> 01:30:17.730 optic line. It has a battery backup, when the power is 01:30:17.730 --> 01:30:20.399 out, this battery fails. And it took over 3 years 01:30:20.399 --> 01:30:22.980 to get it replaced. The switch serves the Sheriff's 01:30:22.980 --> 01:30:27.010 Office, main radio communications. Also too is that 01:30:27.010 --> 01:30:30.680 they're in the process of installing a FirstNet cell 01:30:30.680 --> 01:30:33.300 tower in the community of Downieville. And has taken them 01:30:33.300 --> 01:30:36.030 over 3 years, because their mismanagement at the 01:30:36.030 --> 01:30:39.629 AT&T management level. 01:30:39.629 --> 01:30:42.980 That their permit application, and also digging out. 01:30:44.599 --> 01:30:48.109 Our next public comment comes from Cynthia Martin. 01:30:50.540 --> 01:30:53.960 This is Cynthia Martin. C. Y N. T. H. I. A. M. 01:30:53.960 --> 01:30:58.349 A. R. T. I N. I live in La Honda, California. And 01:30:58.349 --> 01:31:01.260 for at least 8 years my neighbors, and I have experienced 01:31:01.270 --> 01:31:04.579 unreliable and unsafe traditional home phone service, 01:31:04.589 --> 01:31:08.849 from AT&T. Like many other callers, this is particularly 01:31:08.849 --> 01:31:11.599 concerning because we live in a rural canyon. Where 01:31:11.599 --> 01:31:14.329 we cannot get cellular service. That means that the 01:31:14.329 --> 01:31:20.490 only way to call 911 is my landline. AT&T 01:31:20.490 --> 01:31:23.569 has a faulty cable providing service to our neighborhood. 01:31:23.579 --> 01:31:26.520 When it stops functioning, our service is not affected 01:31:26.530 --> 01:31:29.369 for hours. We're out, we are without phone service 01:31:29.379 --> 01:31:32.740 for weeks or months. This cable needs to be replaced 01:31:32.750 --> 01:31:35.510 and AT&T has stated that they won't replace 01:31:35.510 --> 01:31:38.710 it. My neighbors or I have filed claims with the 01:31:38.720 --> 01:31:42.430 FCC, and more recently with the PUC. I know of 01:31:42.430 --> 01:31:47.700 complaints with the FCC between 2015 and 2020. And my 01:31:47.700 --> 01:31:53.079 puc complaint was in the spring of 2019. The most recent 01:31:53.089 --> 01:32:01.369 outage extended from April 2022-July 2022. 01:32:01.369 --> 01:32:06.250 My husband rolled his car on the way home. Mm. Our 01:32:06.250 --> 01:32:12.020 next public comment comes from Rodney Souza. 01:32:12.020 --> 01:32:16.450 Hi this is Rodney Souza of Placerville, California. That's 01:32:16.460 --> 01:32:20.290 R. O. D. N. E. Y. S. O. U. Z. A. And 01:32:20.300 --> 01:32:26.250 I like many, many others has our landline go out repeatedly. 01:32:26.540 --> 01:32:29.740 It has been happening now for the last oh, I'd say 8 to 01:32:29.740 --> 01:32:32.990 10 years. And it's gotten worse in the last couple 01:32:32.990 --> 01:32:36.359 of rain storms we've had. Within the last month and 01:32:36.359 --> 01:32:39.819 a half, it's gone out three times. And it takes anywhere 01:32:39.819 --> 01:32:44.750 from uh, a day and a half, which is really great. Used 01:32:44.750 --> 01:32:46.700 to be when we lived in the San Francisco Bay Area. 01:32:46.700 --> 01:32:50.649 You could get it done in the same day. Um, and it 01:32:50.649 --> 01:32:55.520 goes as long as two plus weeks. Um, we have poor internet 01:32:55.520 --> 01:33:00.540 service here. Completely barely get uh, cell service. 01:33:00.550 --> 01:33:03.649 And like everybody else has been saying the rural areas 01:33:03.649 --> 01:33:06.369 are the seem, to be the stepchildren of the rest of 01:33:06.369 --> 01:33:09.980 the world in California. As far as getting any type 01:33:09.980 --> 01:33:13.329 of internet service, let alone quality phone service. 01:33:13.339 --> 01:33:16.879 And like everybody else, the cost of the landline has 01:33:16.889 --> 01:33:20.020 gone way up. To the point where it's totally ridiculous, 01:33:20.030 --> 01:33:23.809 being over I think in our case about (inaudible). Thank 01:33:23.809 --> 01:33:29.099 you very much. Thank you for your time. Our next public 01:33:29.099 --> 01:33:33.990 comment comes from Christhopr Grajeda. 01:33:33.990 --> 01:33:40.930 Hi, how are you? Christhopr Grajeda, C. H. R. I. S. T. H. 01:33:40.940 --> 01:33:45.319 O. P. R. G. R. A. J. E. D. A. Due to 01:33:45.319 --> 01:33:50.010 the nature of the security of my complaint. It's uh, 01:33:50.020 --> 01:33:55.440 Newsom's uh program for the uh, inmates and location 01:33:55.440 --> 01:33:59.409 file CPNI, and basically remote access. I'd just 01:33:59.409 --> 01:34:02.030 like to be contacted instead of discussing over the 01:34:02.040 --> 01:34:05.430 phone. Due to privacy and security of the government. 01:34:05.760 --> 01:34:08.990 And again, that's for the lifeline, CPNI ADA 01:34:08.999 --> 01:34:12.269 SDCR. I'm gonna leave it at that, so I 01:34:12.269 --> 01:34:15.760 don't uh, I guess leave out any information to the public 01:34:15.760 --> 01:34:19.350 that they don't need it here. Thank you. Thank you 01:34:19.350 --> 01:34:22.419 for calling. 01:34:22.419 --> 01:34:28.550 Our next public comment comes from Pamela S. 01:34:28.550 --> 01:34:33.289 Hi, this is Pamela Felkey in Sheep Ranch, California. 01:34:33.300 --> 01:34:39.330 First name is P. A. M. E. L. A. Last name Felkey, 01:34:39.339 --> 01:34:43.919 F is in Frigidaire. E. L. K E. Y. As I stated 01:34:43.919 --> 01:34:47.149 I am a resident in Sheep Ranch, California. Um, we've 01:34:47.149 --> 01:34:50.870 got a total of 37 people in our little town. We have 01:34:50.879 --> 01:34:55.010 a, I would call a sub-station down in town. That when 01:34:55.010 --> 01:34:59.120 PG&E decides to flip the switch, that sub-station 01:34:59.120 --> 01:35:02.490 is supposed to kick on and keep our phones going. I 01:35:02.490 --> 01:35:06.910 can get um, I have a phone that doesn't require electricity 01:35:06.910 --> 01:35:09.669 and therefore I can maintain my landline. However, 01:35:09.680 --> 01:35:13.180 AT&T, for the last couple of times that PG&E 01:35:13.180 --> 01:35:16.010 has flipped the switch. Has not come out with 01:35:16.010 --> 01:35:19.729 a generator to keep that thing going. There's batteries 01:35:19.729 --> 01:35:23.030 inside of it and it needs a generator to maintain it. 01:35:23.129 --> 01:35:27.649 And I would like it if somebody could do something 01:35:27.649 --> 01:35:30.390 about that. Thank you guys for having this forum and 01:35:30.399 --> 01:35:33.379 have a good evening. Thank you. Thank you, you too. 01:35:34.419 --> 01:35:38.149 Our next public comment comes from Jeanette Chevalier. 01:35:39.700 --> 01:35:43.769 Hello, this is Jeanette Chevalier. First name Jeanette, 01:35:43.780 --> 01:35:49.249 J. E. A. N. E. T. T. E. Chevalier, C. H. E. 01:35:49.260 --> 01:35:53.930 V. A. L. I. E. R. I am not happy with my 01:35:53.930 --> 01:35:57.269 telephone service. I live in the country in El Dorado 01:35:57.269 --> 01:36:00.560 County, where cell service does not exist outside my 01:36:00.560 --> 01:36:05.899 house. Many businesses like PG&E, their subcontractors 01:36:05.910 --> 01:36:08.990 for tree service and most others. Who want to connect 01:36:08.990 --> 01:36:12.789 with me, cannot do so with their cell phones. Therefore, 01:36:12.789 --> 01:36:18.319 I am obliged to have a landline. It is my only link 01:36:18.330 --> 01:36:21.629 to the outside world, especially in case of an emergency. 01:36:22.310 --> 01:36:25.660 I understand that AT&T wants to eliminate landlines, 01:36:25.660 --> 01:36:28.729 and so they keep raising the monthly rate. This is 01:36:28.740 --> 01:36:32.240 unfair for those of us who need theirs, who need them. 01:36:32.810 --> 01:36:35.760 Also, the telephone lines in my area of French Creek 01:36:35.760 --> 01:36:39.189 Road in Shingle Springs are very old. And often don't 01:36:39.189 --> 01:36:42.580 work properly. It can take days and even weeks before 01:36:42.580 --> 01:36:46.470 television services reinstated. This puts us homeowners 01:36:46.479 --> 01:36:51.280 who rely on landlines in a very risky situation. Something 01:36:51.280 --> 01:36:54.140 needs to be done to protect us, and give us the service 01:36:54.149 --> 01:36:57.939 we need. Thank you for your time. Thank you for your 01:36:57.939 --> 01:37:00.050 time today. 01:37:00.050 --> 01:37:03.780 Our next public comment comes from Patricia Ramirez. 01:37:07.189 --> 01:37:11.609 Hi my name is Patricia Ramirez. P. A. T. R. I. C 01:37:11.609 --> 01:37:15.260 I. A. R. A. M. I. R. E. Z. Thank you for 01:37:15.260 --> 01:37:20.030 taking my call. I'm in the Los Angeles area. All Californians 01:37:20.039 --> 01:37:24.030 need to have broadband. Um, it's critical for our communities 01:37:24.039 --> 01:37:28.439 and especially for the Latino community. Um, I am respectfully 01:37:28.439 --> 01:37:31.370 asking the Commission to focus on getting broadband 01:37:31.370 --> 01:37:34.859 into our communities that need it. Um, I asked you 01:37:34.859 --> 01:37:38.649 to move forward with, with the proposals to bring fiber 01:37:38.649 --> 01:37:42.019 to our communities. Again, thank you for your time and 01:37:42.019 --> 01:37:45.280 thank you for taking my call. Thank you for calling 01:37:45.280 --> 01:37:52.620 in. Our next public comment comes from Debbie Toth. 01:37:52.620 --> 01:37:57.300 Please continue. Good evening, Your honor. Commissioners, 01:37:57.310 --> 01:38:00.390 Court Reporter, and fellow engaged Californians. My 01:38:00.390 --> 01:38:05.339 name is Debbie Toth. D. E. B. B. I. E. T as in 01:38:05.339 --> 01:38:08.470 Tom O. T as in Tom. H. I'm the director of a 01:38:08.470 --> 01:38:11.479 nonprofit serving low-income frail elders and adults 01:38:11.479 --> 01:38:14.160 with disabilities called Choice in Aging. We serve 01:38:14.160 --> 01:38:17.539 Contra Costa, Napa, Solano and Sacramento counties. And we 01:38:17.539 --> 01:38:21.100 appreciate that Comcast is committed to advancing digital 01:38:21.109 --> 01:38:24.470 equity. And helping build a future of unlimited possibility 01:38:24.470 --> 01:38:27.089 for our local communities. We find their partnership 01:38:27.100 --> 01:38:30.140 to be incredibly valuable. In California, we know that 01:38:30.140 --> 01:38:32.689 Comcast is ensured more than one million students, 01:38:32.700 --> 01:38:36.039 parents, veterans, people with disabilities, and seniors 01:38:36.039 --> 01:38:38.899 are connected to the internet at home. As part of their 01:38:38.910 --> 01:38:42.100 Internet Essentials Program. We additionally appreciate 01:38:42.100 --> 01:38:44.410 the Commission for having established a regulatory 01:38:44.410 --> 01:38:47.089 environment. That allows providers of voice services 01:38:47.330 --> 01:38:50.229 to ensure access to all Californians during our State's 01:38:50.229 --> 01:38:53.229 most challenging time. And we look forward to the Commission 01:38:53.229 --> 01:38:56.180 continuing to promote a regulatory environment. That 01:38:56.189 --> 01:38:59.819 spurs innovation and increases quality through competition. 01:39:00.249 --> 01:39:03.310 Um, seniors and disabled deserve to be able to pay 01:39:03.310 --> 01:39:06.310 and have great service. And to get help when we have 01:39:06.310 --> 01:39:08.789 emergencies happening. I thank you very much for your 01:39:08.789 --> 01:39:13.269 time tonight. Thank you. 01:39:13.269 --> 01:39:17.129 Our next public comment comes from My name, my name 01:39:17.140 --> 01:39:25.220 is Patricia Storer. S. T. O. R. E. R. 01:39:25.220 --> 01:39:30.700 Hello. Thank you for your opportunity to speak today. 01:39:31.470 --> 01:39:34.700 My issue is something very different than what others 01:39:34.709 --> 01:39:40.910 are having. Because I am an 85 year old person and I 01:39:40.910 --> 01:39:46.490 have 2 residents and each has a landline with minimum 01:39:46.499 --> 01:39:52.039 service. And then um, I had Direct TV, because I live 01:39:52.039 --> 01:39:57.430 rural and it was purchased by AT&T. Now this 01:39:57.430 --> 01:40:04.399 is weird. I send my bills in their envelope to them 01:40:04.410 --> 01:40:11.160 with the check every time I get them. Well those checks 01:40:11.160 --> 01:40:16.390 never came back and they never were cashed. 01:40:16.390 --> 01:40:19.450 But then I get a bill that says I have not paid. 01:40:20.359 --> 01:40:25.109 And they they keep charging me overcharges, because 01:40:25.109 --> 01:40:29.069 I haven't paid. And they're not posting my checks 01:40:29.080 --> 01:40:32.450 when they arrive. And they're not sending them back 01:40:32.450 --> 01:40:35.010 either. 01:40:35.010 --> 01:40:40.890 It's really (inaudible). 01:40:40.890 --> 01:40:44.240 Our next public comment comes from Name Not Recorded. 01:40:48.769 --> 01:40:54.430 Michele. Hi, my name is Michele Morris-Jones. M. 01:40:54.430 --> 01:40:58.379 I. C. H. E. L. E. Morris. M. O. R. R 01:40:58.390 --> 01:41:03.450 I. S. Hyphen J. O. N. E. S. Um, I live in 01:41:03.450 --> 01:41:08.629 Gardena. I've had this landline or POTS service since 01:41:08.640 --> 01:41:13.589 1984. I also want to say that I'm a retiree of 01:41:13.589 --> 01:41:17.560 AT&T. I worked for them for 26 1/2 years. 01:41:17.970 --> 01:41:23.569 Um, one position was as a repair clerk and one was as 01:41:23.569 --> 01:41:28.310 a special service test, testing technician. So I know 01:41:28.310 --> 01:41:32.669 a lot about troubleshooting, and customer service and 01:41:32.669 --> 01:41:38.999 things of that nature. I had a POTS line go out recently, 01:41:39.850 --> 01:41:45.350 and my fiber on August 20. The fiber was restored 01:41:45.350 --> 01:41:51.140 that evening. My primary line was restored the next 01:41:51.149 --> 01:41:56.060 day. And my ADL, additional phone lines for those 01:41:56.060 --> 01:41:59.620 that aren't familiar, wasn't restored until October 01:41:59.620 --> 01:42:06.330 6th. In that time I talked to so many different departments. 01:42:06.339 --> 01:42:13.439 611 no longer takes you to local repair service. 01:42:13.439 --> 01:42:16.970 Thank you very. Thank you for taking the time today. 01:42:18.140 --> 01:42:21.260 Our next public comment comes from Name Not Recorded 01:42:23.089 --> 01:42:28.550 Your line is open. 01:42:28.550 --> 01:42:36.899 Martin Kirkwood. 01:42:36.899 --> 01:42:43.010 Martin, your line is open. 01:42:43.010 --> 01:42:46.300 Peggy Miguda. 01:42:46.300 --> 01:42:50.410 Hello, I'm Peggy Miguda. Uh, M. I. G. U. D. A. In 01:42:50.410 --> 01:42:55.200 Los Angeles and I've heard my story repeated many times. 01:42:55.209 --> 01:43:00.280 I'm 81. I have a landline that goes out without rain. 01:43:00.289 --> 01:43:06.550 Just goes out from time to time. Um, just yesterday 01:43:06.550 --> 01:43:09.769 as a matter of fact. Um, I tried to call a friend 01:43:09.769 --> 01:43:13.120 who has been in Los Angeles for 40 years. And couldn't 01:43:13.120 --> 01:43:19.209 get her on her landline. And um, it's just awful service. 01:43:19.220 --> 01:43:22.769 I paid $95 just for this simple landline and I think 01:43:22.769 --> 01:43:25.519 that's horrendous. For them to charge us that kind of 01:43:25.519 --> 01:43:29.149 money and the service be so terrible. Um, I think they're 01:43:29.149 --> 01:43:31.459 trying to cut away the landlines. And have everybody 01:43:31.470 --> 01:43:34.100 go to that stuff that works sometimes and sometimes 01:43:34.100 --> 01:43:36.979 it doesn't. Been, until recent years, my landline I've 01:43:36.979 --> 01:43:40.240 had 46 years in this house. It's worked perfectly. 01:43:40.249 --> 01:43:44.399 Please do something about the charges and ensure us 01:43:44.439 --> 01:43:48.839 to continue to have access to the landlines. Thank 01:43:48.839 --> 01:43:53.510 you. Thank you for taking the time today. 01:43:53.510 --> 01:43:57.910 Our next public comment comes from Michael Hawkins. 01:44:01.490 --> 01:44:06.660 Please continue. 01:44:06.660 --> 01:44:09.490 Name Not Recorded. 01:44:09.490 --> 01:44:14.789 Bridgit Janes. 01:44:14.789 --> 01:44:18.459 Hi, good evening. My name is Bridgit Janes spelled 01:44:18.470 --> 01:44:24.970 B. R. I. D. G. I. T. J. A. N. E. S. 01:44:24.979 --> 01:44:29.510 We are a small business and a rural farming area in 01:44:29.510 --> 01:44:33.709 Biggs, California. We have lived here for the last 10 01:44:33.709 --> 01:44:37.640 years and have experienced problems with both our AT&T 01:44:37.640 --> 01:44:42.569 landline and fax line for the duration of that time. 01:44:43.289 --> 01:44:47.060 More specifically, every time when it rains our lines 01:44:47.069 --> 01:44:50.780 go down. When we call AT&T to have them 01:44:50.780 --> 01:44:54.459 repaired. They have said our lines need to be replaced. 01:44:54.470 --> 01:44:58.589 Well nothing has been replaced in the span of those 01:44:58.589 --> 01:45:03.019 years. What's frustrating is we can't run our business 01:45:03.030 --> 01:45:08.470 without our phones working properly and/or efficiently. 01:45:08.479 --> 01:45:12.950 It's also concerning because our security system is 01:45:12.959 --> 01:45:16.760 also connected to these lines. So it's a safety issue 01:45:16.760 --> 01:45:22.129 too. Thank you and thank you for listening. Thank you 01:45:22.129 --> 01:45:24.550 for your time today. 01:45:24.550 --> 01:45:30.979 Our next public comment comes from Paul Guzman, P. A. U. L. G. 01:45:30.979 --> 01:45:37.680 U. Z. M. A. N. Torrance, California. 01:45:37.680 --> 01:45:41.350 HI, good evening. My name is Paul Guzman. I'm calling to 01:45:41.350 --> 01:45:46.819 discuss a WI-FI service through Spectrum. Um, during 01:45:46.819 --> 01:45:51.640 COVID um, March 20, to present. Um there continues to 01:45:51.640 --> 01:45:56.640 be a service outage issue. Um, when speaking to their 01:45:56.649 --> 01:45:59.530 customer service representatives, you know, they continue 01:45:59.530 --> 01:46:06.100 to be um uh, fighting against me. Related to just the 01:46:06.100 --> 01:46:09.080 services that they just happens to reconnect but it 01:46:09.080 --> 01:46:12.729 impacts my business. Since I'm having to work from 01:46:12.729 --> 01:46:16.899 home. I'm just searching um for an opportunity for 01:46:16.899 --> 01:46:21.050 the CPUC to, you know, be become the customer advocate. 01:46:21.060 --> 01:46:24.819 As they insist to share with us to speak to them. But 01:46:24.819 --> 01:46:29.589 when we speak to them they do nothing. They they rather 01:46:29.589 --> 01:46:36.720 argue and be uh, upset about that. And so uh, my concern 01:46:36.720 --> 01:46:39.919 is that I'd like to see about it. There's a opportunity 01:46:39.919 --> 01:46:43.200 for a service fee cap and regulate these service providers. 01:46:45.789 --> 01:46:49.669 Thank you for your time today. Our next public comment 01:46:49.669 --> 01:46:53.629 comes from Billy Jene Carter. 01:46:53.629 --> 01:46:58.839 Hello? Yes, my name is Billy Jene Carter. B. I. L. 01:46:58.850 --> 01:47:02.970 L. Y. J. E. N as in Nancy. E. Carter. C. A. 01:47:02.970 --> 01:47:06.519 R. T. E. R. Calling from Oakland, California. Good evening 01:47:06.519 --> 01:47:10.899 to all, I just want to reiterate what the AT&T 01:47:10.899 --> 01:47:17.629 customers have stated. About the misery and mistreatment 01:47:17.629 --> 01:47:20.680 that they're enduring from AT&T. I was told years 01:47:20.680 --> 01:47:24.569 ago by an AT&T supervisor, that AT&T 01:47:24.569 --> 01:47:29.609 was phasing out landline phones. I myself had to go 01:47:29.609 --> 01:47:33.899 digital because the cost of a landline became much 01:47:33.899 --> 01:47:37.999 to prohibited for my income. So I would I think an 01:47:37.999 --> 01:47:42.519 investigation is warranted against AT& T, also. 01:47:42.800 --> 01:47:48.490 Um, the company fees, and surcharges, and the government 01:47:48.499 --> 01:47:57.850 fees. My bill is $37.99. Uh, there's an additional $15.24. 01:47:57.859 --> 01:48:01.359 Uh, that includes the government fees and surcharges 01:48:01.359 --> 01:48:06.789 of $11.29. And the government uh, fees and taxes of 01:48:06.800 --> 01:48:11.330 $3.95. 01:48:11.330 --> 01:48:14.589 Surcharges are, are just too much. Thank you so much 01:48:14.589 --> 01:48:18.990 then. Bye. Thank you for your time. Our next public 01:48:18.990 --> 01:48:23.319 comment comes from Alex Koster. 01:48:23.319 --> 01:48:29.519 Hello. Um, my name is Alex Koster, A. L. E. X. K. 01:48:29.530 --> 01:48:34.580 O. S as in Sam. T as in Tom. E as in Edward. And R as in Richard. 01:48:34.589 --> 01:48:38.919 I'm 30 years old and I live in Yorba Linda, California. 01:48:38.930 --> 01:48:41.589 Um, many of the things that I wanted to call in have 01:48:41.589 --> 01:48:46.140 already been discussed. We hail these these um, extra 01:48:46.149 --> 01:48:50.490 fees and taxes, yet sir shaken is not there. Service is poor. 01:48:50.499 --> 01:48:53.220 I can't even call and get someone in my own country, 01:48:53.220 --> 01:48:56.269 let alone my own state of cares about my, fixing 01:48:56.269 --> 01:48:58.490 our home phone service. We need (inaudible). I don't know 01:48:58.490 --> 01:49:01.609 if it's been said, our faxes don't work for my parent's 01:49:01.620 --> 01:49:05.330 business, which is in finance requires faxes. And it does not work 01:49:05.339 --> 01:49:08.850 over voice lines. Um, you know, we've been talking, heard 01:49:08.850 --> 01:49:11.339 about fiber. But again the last mile, it doesn't seem 01:49:11.339 --> 01:49:14.649 to get here for years. Um, when we call things are 01:49:14.660 --> 01:49:19.100 not fixed. We're only offered DSL um, through AT&T. 01:49:19.109 --> 01:49:22.550 Our cable provider is exorbitant, as well. Uh, I used to 01:49:22.550 --> 01:49:24.990 live in New York, and there was competition in my building. 01:49:24.990 --> 01:49:29.530 We had um, traditional phone, two fiber options and a cable. 01:49:29.539 --> 01:49:33.319 And for a traditional phone line and/or um, internet 01:49:33.330 --> 01:49:36.249 it was always about $35 per service. And they wouldn't 01:49:36.249 --> 01:49:42.640 raise (inaudible) competition and foster. 01:49:42.640 --> 01:49:45.919 Our next public comment comes from Name Not Recorded. 01:49:45.930 --> 01:49:53.859 Name Not Recorded, Paul Wong. 01:49:53.859 --> 01:49:59.959 Please continue. Uh, yes. My name is Paul Wong, W. O. 01:49:59.959 --> 01:50:07.470 N. G. I live in City of Lake Forest, Orange County, 01:50:08.600 --> 01:50:14.990 and near the corner of Skylark Drive and Vintage Wood. 01:50:16.970 --> 01:50:25.379 The so, so it's in this area, it's unreliable. And even 01:50:25.379 --> 01:50:31.120 during this call about 6:15, the call dropped off. And 01:50:31.120 --> 01:50:36.789 I hope that you guys can help to get AT&T, 01:50:36.789 --> 01:50:42.069 to improve the service in this area. The cell tower 01:50:42.069 --> 01:50:46.039 in this area probably need improvement or need additional 01:50:46.050 --> 01:50:51.109 cell tower in the area. 01:50:51.109 --> 01:50:55.109 Hope you guys can help to make uh, the cell service 01:50:55.120 --> 01:51:00.050 in the City of Lake Forest, Orange County more reliable. 01:51:01.010 --> 01:51:06.419 In my area at the corner of uh, Vintage Wood and Skylar 01:51:06.430 --> 01:51:10.970 Drive. Thank you very much. Thank you for your time. 01:51:13.289 --> 01:51:20.390 Our next public comment comes from Douglas Siu. Yes, 01:51:20.390 --> 01:51:25.830 hi. Douglas Siu. Douglas with one S. Last name S. I. U. As 01:51:25.830 --> 01:51:29.729 in sierra, india, uniform. I'm calling about my mom's 01:51:29.729 --> 01:51:33.490 POTS line in Albany, California. She's 91 years old. 01:51:33.490 --> 01:51:36.850 She's had an AT&T landline for 52 years, and 01:51:36.850 --> 01:51:40.689 is currently on lifeline. My mom hardly wants to answer 01:51:40.689 --> 01:51:43.580 the phone, because she gets so many telemarketing calls 01:51:43.589 --> 01:51:46.589 all day long. And A T&T doesn't offer any sort 01:51:46.589 --> 01:51:49.939 of call blocking for customers with copper service. 01:51:49.950 --> 01:51:52.990 They won't switch her to (inaudible) for the same price. 01:51:52.999 --> 01:51:55.149 So I want to see if you guys can do anything to 01:51:55.149 --> 01:51:57.970 help this situation, and others in the same situation, 01:51:57.970 --> 01:52:02.209 as well. On another note, my own home line and my mother- 01:52:02.209 --> 01:52:04.959 in-law's home line. She has an AT&T voice 01:52:04.959 --> 01:52:09.100 line, we have um, broadband. And for many years, we've 01:52:09.100 --> 01:52:12.519 been getting choppiness, echoing, voice fall off, with 01:52:12.519 --> 01:52:15.390 the caller cannot hear us after about a minute. But 01:52:15.390 --> 01:52:19.100 we can still hear them. So um, basically the carriers 01:52:19.100 --> 01:52:22.839 to say reboot your modem and the problem still reappearing 01:52:22.839 --> 01:52:24.979 later on. So I'm just hoping you can help with those 01:52:24.979 --> 01:52:28.430 two issues. Thank you very much. Thank you for your 01:52:28.430 --> 01:52:30.930 time today. 01:52:30.930 --> 01:52:34.050 Our next public comment comes from Manual Martinez. 01:52:38.269 --> 01:52:42.560 Hi, my name is Manuel Martinez. Uh, you spell it, M. A. 01:52:42.560 --> 01:52:46.439 N. U. E. L Martinez, M. A. R. T. I. N. E. Z. 01:52:46.439 --> 01:52:49.439 I currently work for AT&T, and one of 01:52:49.439 --> 01:52:53.689 the things that I believe that should happen. Is regulation 01:52:53.689 --> 01:52:56.990 and I believe the company AT&T, should be regulated. 01:52:56.999 --> 01:53:01.399 Because I do see as an employee, I do see that the 01:53:01.399 --> 01:53:06.589 company is phasing out POTS. And the whole reason why 01:53:06.589 --> 01:53:10.919 it's because it's expensive. Um, and there and the situation 01:53:10.919 --> 01:53:13.289 is that they're using, they're using the same copper 01:53:13.289 --> 01:53:17.439 line to provide DSL to certain companies, to certain 01:53:17.450 --> 01:53:21.769 people and the wires are not fixed. They're basically 01:53:21.780 --> 01:53:25.800 corroded or they're just shorted out. And that's why 01:53:25.810 --> 01:53:29.539 the company has so many issues with internet and POTS. 01:53:29.550 --> 01:53:33.359 Because they're not um fixing them. They're just pretty 01:53:33.359 --> 01:53:37.240 much putting bandage on the copper wiring. Uh, they 01:53:37.240 --> 01:53:42.669 are running fiber, but once again the fiber is not being 01:53:42.669 --> 01:53:47.149 regulated. And I believe that instead of being entertainment, 01:53:47.160 --> 01:53:51.039 it should be a utility for communications. Because people 01:53:51.039 --> 01:53:57.649 do depend on internet (inaudible). Thank you. Thank you for your 01:53:57.649 --> 01:53:59.680 time. 01:53:59.680 --> 01:54:07.390 Our next public comment comes from Rick Jones. 01:54:07.390 --> 01:54:10.149 Please continue. Hello? 01:54:10.149 --> 01:54:13.450 Hello, Please continue. Thank you, thank you. I have 01:54:13.450 --> 01:54:17.760 health and safety issues. I live in Springville, California. 01:54:17.769 --> 01:54:21.490 My name is Rick Jones. Once again R. I. C. K. J. 01:54:21.499 --> 01:54:25.560 O. N. E. S. Once again thanks for taking my call. I'm 01:54:25.560 --> 01:54:29.180 calling regards to safety and health issues. I live in 01:54:29.180 --> 01:54:32.490 a rural community and our lines are with AT&T. 01:54:32.490 --> 01:54:36.280 We don't have home lines but we have cell phone service. 01:54:36.289 --> 01:54:39.760 And hearing all the issues about AT&T, seems 01:54:39.760 --> 01:54:42.970 like 90% of the calls are in regards to AT&T, 01:54:42.970 --> 01:54:47.220 and we have the same issues. We have a tower out 01:54:47.220 --> 01:54:51.019 here and I think it's run off of a generator. And I've 01:54:51.019 --> 01:54:53.999 heard through our small community, that they have someone 01:54:53.999 --> 01:54:57.780 come up to put gas into the generators. And when they 01:54:57.780 --> 01:55:00.689 don't come up and then we don't have cell phone service. 01:55:00.700 --> 01:55:05.519 So last year, I think from the month of December 23, 01:55:05.519 --> 01:55:08.490 all the way to January 7, we had no cell phone 01:55:08.490 --> 01:55:12.629 service. This happens at least once a month, anywhere 01:55:12.629 --> 01:55:18.879 from 24 to 72 hours. So I don't know why AT&T, 01:55:18.879 --> 01:55:21.990 is not coming up here. Or any other service to 01:55:21.990 --> 01:55:24.749 come up here and service our area in Springville, California. 01:55:24.760 --> 01:55:27.899 But all of the residents up here we're, we're a rural 01:55:27.899 --> 01:55:33.379 community, a elderly community, a farm community (inaudible) issues. 01:55:33.379 --> 01:55:37.930 Thank you so much. Thank you for your time. Our next 01:55:37.930 --> 01:55:45.789 public comment comes from Fred Lipscomb, Fred Lipscomb. 01:55:48.749 --> 01:55:52.410 Hello, my name is Fred Lipscomb. I live in Aliso Viejo, 01:55:52.410 --> 01:55:57.859 California. F. R. E. D. Lips, L. I. P. S. Comb, C. 01:55:57.859 --> 01:56:02.209 O. M. B. I've had AT&T for approximately 8 years. 01:56:02.220 --> 01:56:06.410 T-Mobile for 17 years with AT&T, I have 01:56:06.410 --> 01:56:11.859 my home phone uh, internet and cable. Um, like everyone 01:56:11.859 --> 01:56:15.350 else, you know, tons of issues with AT&T. And 01:56:15.350 --> 01:56:19.930 also with T-Mobile in terms of drop calls as my cellular 01:56:19.939 --> 01:56:23.030 service. But I'm really calling about customer service. 01:56:23.410 --> 01:56:27.660 It can take over 45 minutes to speak to someone live 01:56:27.660 --> 01:56:32.859 when you call AT&T. And 99.9% of the time, I'm not speaking 01:56:32.859 --> 01:56:35.930 to anyone domestically. I'm speaking to someone internationally. 01:56:35.939 --> 01:56:39.200 That has a script that really, you know, doesn't have 01:56:39.200 --> 01:56:41.339 the ability to listen, understand what my problem is. 01:56:41.479 --> 01:56:45.220 Never mind, you know, trying to resolve it. So I think 01:56:45.229 --> 01:56:48.479 a 45 minute wait every single time just to get to my 01:56:48.479 --> 01:56:51.959 account is absurd. I mean it's the worst customer service 01:56:51.959 --> 01:56:54.640 one could have. So in addition to what everyone else 01:56:54.640 --> 01:56:57.459 is saying, I'm hoping that we can address the issue 01:56:57.459 --> 01:57:02.819 of customer service. Because I mean I can go to the store and back, 01:57:02.819 --> 01:57:06.109 I'm still on cuts and I'm still waiting. 01:57:06.109 --> 01:57:09.700 Our next public comment comes from, my name is Iva 01:57:09.709 --> 01:57:15.499 Jackson. I live in Fairfield. I was, I V A J A 01:57:15.499 --> 01:57:21.510 C K S. Hello? Hello, Please continue. Yes. My name 01:57:21.510 --> 01:57:26.620 is Iva Jackson. I. V. A. J. A. C. K. S. O. N. 01:57:26.620 --> 01:57:33.189 I am an AT&T landline owner. And the issue is that 01:57:33.189 --> 01:57:35.830 when it rains very heavily, like many people that have 01:57:35.830 --> 01:57:39.169 called in have said. The landline goes out completely. We 01:57:39.169 --> 01:57:43.760 have lived in our home for more than 20 years, and AT&T 01:57:43.760 --> 01:57:47.419 has told us that we as homeowners were responsible 01:57:47.419 --> 01:57:51.229 to pay that fee. I don't think that's right, and that 01:57:51.229 --> 01:57:54.640 the fee was going to be more than $20,000. I also don't 01:57:54.649 --> 01:57:57.760 think that's right. Um there's an easement to enter 01:57:57.760 --> 01:58:00.970 into our backyard. And we house as a cul-de-sac, we house 01:58:00.970 --> 01:58:06.910 more than five lines. Um, also um, Comcast is my 01:58:06.919 --> 01:58:11.240 internet provider. And when the, they're gonna be doing 01:58:11.240 --> 01:58:14.399 work to repair the lines as an upgrade. And there was 01:58:14.399 --> 01:58:17.019 a message that went out, that when they repair the lines 01:58:17.030 --> 01:58:19.979 that the 911 service wouldn't be available. I think 01:58:19.979 --> 01:58:23.569 that that's unfortunate for people that do have the 01:58:23.580 --> 01:58:26.990 911 service as their main service provider. Because 01:58:26.990 --> 01:58:29.120 if they have an emergency, they won't be able to reach 01:58:29.120 --> 01:58:33.510 anyone. And also for long distance calls or when you're 01:58:33.510 --> 01:58:39.680 calling (inaudible) provided provider assistance. 01:58:39.680 --> 01:58:45.240 Our next public comment comes from Garril Page. Yes. 01:58:45.249 --> 01:58:51.959 G. A. R. R. I. L. Last name, P. A G. E. 01:58:52.499 --> 01:58:56.209 I am disabled, 82 years old. I have an AT&T 01:58:56.209 --> 01:59:00.519 landline in San Anselmo California, which is a dead 01:59:00.530 --> 01:59:04.640 cell area. When the phone goes down it is impossible 01:59:04.640 --> 01:59:08.470 to call AT&T. So I called the more responsive 01:59:08.479 --> 01:59:12.269 CPUC, which connects me with the AT&T office 01:59:12.269 --> 01:59:16.399 of the President. And even then, I am without phone service 01:59:16.410 --> 01:59:20.379 for a week or more on several occasions. The tech who 01:59:20.379 --> 01:59:23.899 come confirm that AT&T does not maintain or 01:59:23.899 --> 01:59:27.769 repair their equipment. The last service call, my bedroom 01:59:27.769 --> 01:59:30.249 line could not be repaired. The tech pulled out the 01:59:30.249 --> 01:59:34.490 jack and killed the line. In the rain, service can be 01:59:34.490 --> 01:59:39.200 affected with static and go dead, which is absolutely 01:59:39.200 --> 01:59:44.410 ridiculous. Because in the 1982 flood, my AT&T landline 01:59:44.419 --> 01:59:49.919 never failed. The 72 hour battery backup requirement 01:59:49.930 --> 01:59:58.459 is ignored in the PSPSs (inaudible) generators are 01:59:58.459 --> 01:59:59.749 not maintained. 02:00:02.568 --> 02:00:17.308 Our next public comment comes from (inaudible). 02:00:17.308 --> 02:00:22.849 Your line is open. 02:00:22.849 --> 02:00:28.729 Tim Cusick. Hi, this is Tim Cusick. Uh, C. U. S. I. 02:00:28.729 --> 02:00:32.608 C. K. I have a AT&T landline, in San 02:00:32.608 --> 02:00:36.428 Clemente. I had a service call several months ago, due 02:00:36.428 --> 02:00:38.989 to incoming phone calls connecting without the phone 02:00:38.989 --> 02:00:42.108 ringing. The service technician found in AT&T 02:00:42.108 --> 02:00:45.118 side ground and successfully swapped to a new wire. 02:00:45.139 --> 02:00:47.779 But subsequent that repair, the technician left an 02:00:47.779 --> 02:00:50.908 answering machine message for me. He stated AT&T 02:00:50.908 --> 02:00:53.389 is no longer maintaining these landlines, and I should 02:00:53.398 --> 02:00:57.099 switch to an AT&T Voice over IP Service. 02:00:57.589 --> 02:01:00.449 I am concerned with AT&T declining to maintain 02:01:00.449 --> 02:01:03.709 their equipment with no official PUC announcement. That 02:01:03.709 --> 02:01:06.768 the service is being decommissioned and forcing customers 02:01:06.768 --> 02:01:09.649 just to leave. Due to high prices and phones not working. 02:01:09.899 --> 02:01:13.818 Thank you. Thank you for your time. And if I could 02:01:13.818 --> 02:01:16.999 just interject before moving on to the next caller. 02:01:17.009 --> 02:01:20.348 I just want to remind those who are listening in, particularly 02:01:20.348 --> 02:01:25.919 if you have a billing dispute or some other uh, situation. 02:01:25.919 --> 02:01:31.009 Where you would like to speak to a representative from 02:01:31.018 --> 02:01:34.708 your telecommunications service provider. We have them 02:01:34.708 --> 02:01:40.119 available. You need to go to the Commission's website 02:01:40.128 --> 02:01:46.548 www.cpuc.ca. 02:01:46.548 --> 02:01:52.339 gov/pph. And there you'll see not 02:01:52.339 --> 02:01:55.408 only information about this proceeding. But you'll also 02:01:55.408 --> 02:02:01.869 see a uh, be able to see a list of the various 02:02:03.688 --> 02:02:06.169 um, 02:02:06.169 --> 02:02:10.929 various uh, service companies that uh, in the State of 02:02:10.929 --> 02:02:14.818 California. You will see the phone number to contact 02:02:14.818 --> 02:02:19.968 the representative and they are open now. Uh, let's 02:02:19.968 --> 02:02:23.679 proceed with the next caller. Our next public comment 02:02:23.688 --> 02:02:27.388 comes from Judith Jackson. I got disconnected and I'm 02:02:27.388 --> 02:02:31.758 calling back. Thank you. Okay I'm here. Can you hear 02:02:31.758 --> 02:02:36.348 me? Judith Jackson, J. U. D. I. T. H. J. A. C 02:02:36.348 --> 02:02:41.119 K. S. O. N. I live in an extremely rural area of 02:02:41.128 --> 02:02:45.119 Northern California. This landline for with AT&T 02:02:45.119 --> 02:02:50.388 is my only source of communication. I have no screens. 02:02:50.399 --> 02:02:54.188 I have no internet. I have no nothing, but this landline 02:02:54.188 --> 02:02:58.718 and I'm an 81 year old disabled senior. And all the 02:02:58.728 --> 02:03:02.799 things that everybody else has, has said all the time. 02:03:02.809 --> 02:03:06.158 They raised. Judith Jackson, I got disconnected and I'm calling 02:03:06.158 --> 02:03:10.318 back. Thank you. Can you hear me? I'm, I'm trying to 02:03:10.318 --> 02:03:14.418 talk to you. Yes, we can hear you. Please continue. Did you hear anything I just 02:03:14.418 --> 02:03:20.378 said? Yes we did. Okay, I am disabled. I'm 81 years old. I only have 02:03:20.378 --> 02:03:23.938 this landline when you try to call AT&T. You 02:03:23.938 --> 02:03:26.788 get people in the Philippines. There's no way to talk 02:03:26.788 --> 02:03:31.649 to anyone in the USA anymore. I have made complaints 02:03:31.658 --> 02:03:36.158 to CPUC, the phone goes out on a regular basis at 02:03:36.158 --> 02:03:39.269 least three or four times a year. And they raise my 02:03:39.269 --> 02:03:43.188 rates for my plan. Almost every single phone bill, I 02:03:43.188 --> 02:03:48.649 get it's more. Now I'm paying almost $70 a month. 02:03:48.658 --> 02:03:52.329 And I'm supposed. Our next public comment comes from 02:03:52.329 --> 02:03:59.038 Terry Kranitz K. R. A. N. I. T. Z. 02:03:59.038 --> 02:04:02.499 Yes. Good evening. I already spelled the last name. 02:04:02.508 --> 02:04:06.638 I'm from Fremont and I have AT&T services. Voice 02:04:06.638 --> 02:04:13.438 over internet, phone, internet and uh, DirectTV through 02:04:13.448 --> 02:04:17.258 AT&T. But the only thing they're good for is 02:04:17.258 --> 02:04:23.448 raising prices. My prices have gone up 80%, over the last 02:04:23.448 --> 02:04:29.179 few years. As a testimonial to poor service. Today when 02:04:29.179 --> 02:04:33.028 I tried to call in with the phone. I had to try 02:04:33.028 --> 02:04:36.909 several times. And with the webcast just started buffering 02:04:36.909 --> 02:04:41.258 and I couldn't use it. I had to shut it off. 02:04:41.258 --> 02:04:45.359 The VoIP is probably the best of the services, 02:04:45.369 --> 02:04:49.469 but we get a lot of spam calls. I did subscribe to 02:04:49.469 --> 02:04:59.258 the spam messages, but it doesn't seem to help. Uh, 02:04:59.258 --> 02:05:04.778 the uh, people in AT&T don't seem to help. They can't 02:05:04.778 --> 02:05:07.948 offer discounts. 02:05:07.948 --> 02:05:11.438 Please. 02:05:11.438 --> 02:05:17.469 Our next public comment comes from Leo Gomez. 02:05:17.469 --> 02:05:22.508 Good evening. (inaudible) and Your Honor. Thanks for 02:05:22.508 --> 02:05:26.219 taking my call. I am Leo Gomez. L. E. O. G. O 02:05:26.219 --> 02:05:30.809 M. E. Z. Calling from Montara, California. I wanted 02:05:30.809 --> 02:05:34.549 to bring up an issue with Comcast services in the area. 02:05:34.559 --> 02:05:38.148 Our area is a small community, not so small of about 02:05:38.159 --> 02:05:42.159 14,000 residents on the coast side of the mid-peninsula 02:05:42.169 --> 02:05:47.638 San Francisco Bay. And Comcast does not have redundancy 02:05:47.638 --> 02:05:51.419 for their services on the coast. They also provide 02:05:51.429 --> 02:05:54.688 fiber services to Verizon Wireless. I'm a customer 02:05:54.698 --> 02:05:58.619 of Comcast, Verizon and T-Mobile. Because Verizon doesn't 02:05:58.619 --> 02:06:02.778 work everywhere. Uh, so when there is any tree break 02:06:02.789 --> 02:06:06.828 in a 42 mile fiber run that connects the coast back 02:06:06.828 --> 02:06:12.008 to the world. Uh services can be out for an hour, two 02:06:12.008 --> 02:06:16.888 days, you name it. Uh, and it is required by the CPUC, 02:06:16.888 --> 02:06:20.679 that there is redundancy. Which again we lack and most 02:06:20.679 --> 02:06:23.659 of the cell sites don't actually have cellular backup 02:06:23.669 --> 02:06:26.289 on the coast. We also suffer all of the same problems 02:06:26.289 --> 02:06:31.109 with POTS lines here. My recommendation enforce regulation. 02:06:32.328 --> 02:06:35.539 Thank you for taking the time. 02:06:35.539 --> 02:06:37.869 If you'd like to make a public comment, please press 02:06:37.878 --> 02:06:41.078 *1. Unmute your phone and clearly state your 02:06:41.078 --> 02:06:44.429 name and location for public comment introduction. 02:06:44.438 --> 02:06:46.818 If you'd like to retract your question, please press 02:06:46.828 --> 02:06:49.669 *2. Again, if you'd like to make a public comment, 02:06:49.669 --> 02:06:52.828 please press *1 on your phone. Unmute your phone 02:06:52.838 --> 02:06:54.969 and clearly state your name for public comment and 02:06:56.188 --> 02:06:59.388 for public comment introduction. Our next public comment 02:06:59.388 --> 02:07:06.309 comes from Michael Cableco. 02:07:06.309 --> 02:07:08.969 Please continue. Hello? 02:07:08.969 --> 02:07:14.138 Please continue. Good evening. Good evening. My name's 02:07:14.148 --> 02:07:16.758 Mike Cableco. I serve as the Region 10 Director 02:07:16.758 --> 02:07:19.249 for the Association of Procurement Technical Assistance 02:07:19.249 --> 02:07:21.888 Centers. I want to thank the Chair, Commission Members 02:07:21.888 --> 02:07:24.638 for allowing me to speak tonight. I'm and based out of San 02:07:24.638 --> 02:07:28.258 Diego, but our organization represents and serves 97 02:07:28.258 --> 02:07:31.198 centers across California and the nation. We're focused 02:07:31.198 --> 02:07:34.159 on providing veteran-owned business owners and entrepreneurs. 02:07:34.169 --> 02:07:36.878 The resources and technical assistance and direction. 02:07:36.878 --> 02:07:39.768 They need to secure contracting opportunities and other 02:07:39.768 --> 02:07:42.799 services for their small businesses. In California and 02:07:42.799 --> 02:07:45.679 United States, veterans make up 1 in 10 small business 02:07:45.679 --> 02:07:48.869 owners. Employing close to five million American workers, 02:07:48.878 --> 02:07:52.818 and producing over one billion in sales annually. Increasingly 02:07:52.818 --> 02:07:55.128 social media and mobile services are playing a bigger 02:07:55.128 --> 02:07:58.018 role in growing their businesses. These online tools 02:07:58.018 --> 02:08:00.249 are important for all small business owners in recent 02:08:00.249 --> 02:08:02.768 years, but veterans are outperforming or leading the 02:08:02.768 --> 02:08:05.388 way when it comes to using social media and digital 02:08:05.388 --> 02:08:08.469 platforms to grow their businesses. Many if not most 02:08:08.469 --> 02:08:11.528 rely on online services to help them across vital direction 02:08:11.539 --> 02:08:15.059 and resources from the SBA, VA, Cal-Vet, local 02:08:15.059 --> 02:08:17.179 procurement technical assistance centers, and veterans 02:08:17.179 --> 02:08:21.638 service organizations across the country. Build their 02:08:21.638 --> 02:08:26.359 dream. Thank you for. Thank you for your time. 02:08:26.359 --> 02:08:30.359 Our next public comment comes from Tom Lajcik. L. A. 02:08:30.359 --> 02:08:34.569 J. C. I. K. 02:08:34.569 --> 02:08:38.939 Hi, my name is Tom Lajcik and I just want to reiterate 02:08:38.939 --> 02:08:42.398 what so many other people have said. Checking all the 02:08:42.398 --> 02:08:46.288 boxes here, I too live in a rural area. I have a 02:08:46.288 --> 02:08:51.839 landline DSL, no cell service. That landline copper fails 02:08:51.839 --> 02:08:55.449 in the rain. Takes weeks or months for AT&T to get 02:08:55.449 --> 02:09:00.378 out and repair it. Um, what I'm asking for the CPUC 02:09:00.378 --> 02:09:05.829 is uh to do something to instill some sort of 02:09:05.829 --> 02:09:09.749 consequences to AT&T for this service. As many 02:09:09.749 --> 02:09:13.599 of the callers have noted um, the rural services deliberately 02:09:13.599 --> 02:09:18.128 neglected, or left on antiquated copper lines. And not 02:09:18.138 --> 02:09:21.869 prioritizing upgrades to um, new technologies such as 02:09:21.869 --> 02:09:26.209 wireless or last mile fiber. And um, we need to incent 02:09:26.209 --> 02:09:30.658 AT&T. and motivate them to fix these problems. 02:09:30.658 --> 02:09:33.138 I understand they don't want to invest in old technology, 02:09:33.148 --> 02:09:35.469 but if they're not gonna do anything about getting 02:09:35.469 --> 02:09:39.158 us on new technology. I think the CPUC needs to step 02:09:39.158 --> 02:09:41.428 in and. 02:09:41.428 --> 02:09:46.268 Thank you for your time. Thank you. Our next public 02:09:46.268 --> 02:09:51.548 comment comes from Vickie Miller. 02:09:51.548 --> 02:09:55.699 Please continue. 02:09:55.699 --> 02:09:59.418 Vickie, your line is open. Hi. 02:09:59.418 --> 02:10:03.869 Yes I'm Vickie Miller and V. I. C. K. I. E. M. 02:10:03.869 --> 02:10:08.209 I. L. L. E. R. From Los Angeles, California. I was calling 02:10:08.209 --> 02:10:14.158 about AT&T. I have a landline, but a lot 02:10:14.158 --> 02:10:19.638 of times it doesn't work like it should work. And my 02:10:19.638 --> 02:10:23.668 bill is $77 a month and it shouldn't be that high. 02:10:25.859 --> 02:10:29.699 Thank you for your comments. 02:10:29.699 --> 02:10:33.459 Thank you for your time. Our next public comment comes 02:10:33.459 --> 02:10:37.168 from. Hello. My name is Michael Tackaberry, T as in Tom. 02:10:37.168 --> 02:10:46.249 A. C. K. A. B. E. R. R. Y. 02:10:46.249 --> 02:10:50.959 Please continue. Hello, my name is Michael Tackaberry. 02:10:51.469 --> 02:10:55.668 M. I. C. H. A. E. L. T as in Tom A. C. K. 02:10:55.678 --> 02:11:00.069 A. B. E. R. R. Y. I've been a customer of AT&T 02:11:00.069 --> 02:11:08.778 for 30 years at (530) 477-5594. I'm a electrical 02:11:08.778 --> 02:11:14.349 contractor, a small business owner. And my address 02:11:14.349 --> 02:11:19.579 is 16252 Little Cold Fox Road, Grass Valley, California. 02:11:20.298 --> 02:11:24.949 I got no service, no dial tone at my place of business. 02:11:25.479 --> 02:11:32.189 For years, several years and I've called AT&T multiple 02:11:32.189 --> 02:11:36.038 times to ask them to come out and repair the lines. 02:11:36.048 --> 02:11:42.398 They never did, nobody ever showed up. Um, then I continued 02:11:42.398 --> 02:11:46.739 to get bills from AT&T. Even after I canceled my service 02:11:46.749 --> 02:11:51.428 with them. Because I was unsatisfied with 02:11:51.428 --> 02:11:54.979 with their service. And there was no service really, 02:11:54.989 --> 02:11:58.449 no dial tone. Um 02:11:58.449 --> 02:12:07.018 So uh, 02:12:07.018 --> 02:12:11.339 Our next public comment coming from Dennis Smith. 02:12:11.339 --> 02:12:13.898 Oh. 02:12:13.898 --> 02:12:18.839 Yes, my name is Dennis Smith. Uh, D. E. N. N. I. 02:12:18.839 --> 02:12:23.558 S. Common spelling on Smith. Basically, just want to 02:12:23.558 --> 02:12:27.128 say that AT&T. I had a DSL line, they 02:12:27.128 --> 02:12:29.819 didn't want to repair it. It had a lot of jitter on 02:12:29.819 --> 02:12:33.579 the line. Basically I come from a telco background, so 02:12:33.589 --> 02:12:36.709 uh, I knew it was probably a repeater that was a problem. 02:12:36.719 --> 02:12:40.408 What they need to do is get back to the old PacBell. 02:12:40.418 --> 02:12:43.109 Where there was a mandate that they provide(inaudible). So 02:12:43.119 --> 02:12:47.439 uh, phone service wherever you're located at regardless. 02:12:47.449 --> 02:12:52.079 And they made it work. Uh, PUC, maybe we need to 02:12:52.079 --> 02:12:56.398 go back to PacBell days. Thank you. Thank you for your 02:12:56.398 --> 02:13:04.689 time. Our next public comment comes from Stan Santos. 02:13:04.689 --> 02:13:10.079 Please continue S. T. A. N. S. A. N. T. O. S. 02:13:10.089 --> 02:13:13.158 I'm a CWA Member with over 23 years as a 02:13:13.158 --> 02:13:16.388 technician in the Central Valley. We need service quality 02:13:16.388 --> 02:13:19.439 standards to address poor service for our customers 02:13:19.439 --> 02:13:23.528 landlines, VoIP and broadband. Deregulation of VoIP 02:13:23.719 --> 02:13:27.359 in 2012, allowed the forced migration of customers from 02:13:27.359 --> 02:13:31.079 POTS to the unregulated side. Many without their knowledge 02:13:31.099 --> 02:13:34.928 nor consent. Lack of oversight of VoIP and broadband 02:13:34.928 --> 02:13:39.189 means no accountability during outages, including 911. 02:13:39.199 --> 02:13:42.518 No wind carriers and properly disconnect or failed to 02:13:42.518 --> 02:13:45.859 address customer issues, including the loss of heart 02:13:45.859 --> 02:13:49.689 monitors and other landline based services. The City 02:13:49.689 --> 02:13:53.268 Councils of Mendota, Fireball, Huron and San Joaquin. 02:13:53.278 --> 02:13:56.319 Submitted resolution to the Commission supporting adoption 02:13:56.319 --> 02:13:59.678 of strong service quality standards for wireless, VoIP and 02:13:59.678 --> 02:14:03.168 broadband. Hope the Commission listens to them. Assurance 02:14:03.178 --> 02:14:05.999 to all Californians, get the service quality they deserve. 02:14:06.558 --> 02:14:11.778 Thank you. Thank you for sharing. Our next public comment 02:14:11.778 --> 02:14:15.999 comes from Roxanna Ganji. 02:14:15.999 --> 02:14:21.689 Hi uh this is Roxanna Ganji. I live in Fremont, California. 02:14:21.689 --> 02:14:27.229 Area code 94539. We do not have any cell tower in our 02:14:27.229 --> 02:14:32.239 neighborhood. We are living East of 680 Highway in 02:14:32.239 --> 02:14:37.589 the center of Silicon Valley. and Not Verizon, AT&T 02:14:37.589 --> 02:14:44.058 Or any other carrier has any cell, uh site on 02:14:44.058 --> 02:14:47.528 our side. I have contacted their customer service and 02:14:47.528 --> 02:14:51.878 they say we need to talk to the city officials. And 02:14:51.878 --> 02:14:55.898 I'm not sure who in the city is responsible for issuing 02:14:55.898 --> 02:14:59.619 permission for having cell sites. Uh, it has been many 02:14:59.619 --> 02:15:03.579 many years and nobody in our neighborhood have cellular, 02:15:03.589 --> 02:15:09.378 data. All phone, mobile phones while we are at home. 02:15:10.148 --> 02:15:12.758 Thank you. 02:15:12.758 --> 02:15:16.479 Thank you for calling in. Our next public comment comes 02:15:16.489 --> 02:15:23.329 from Janet Heron. 02:15:23.329 --> 02:15:26.959 Please continue. 02:15:26.959 --> 02:15:31.788 Janet, your line is open. 02:15:31.788 --> 02:15:36.319 Daniel Shoemaker. 02:15:36.319 --> 02:15:39.638 Good evening. My name is Daniel Shoemaker. D.A.N. I. E. L. 02:15:39.638 --> 02:15:43.418 Last name, S. H. O. E. M. A. K. E. R. 02:15:43.428 --> 02:15:48.018 I'm calling to, on behalf of my family and myself. Our 02:15:48.018 --> 02:15:51.408 cell phone service seems to be fine. Um, but we would 02:15:51.408 --> 02:15:54.628 like to see more broadband and high speed internet 02:15:54.628 --> 02:15:57.798 in our area. Due to the fact that because of the pandemic 02:15:57.798 --> 02:16:00.278 a lot of families are working from home now or from 02:16:00.278 --> 02:16:03.949 school. And it really does help us at, at home to have 02:16:03.949 --> 02:16:07.839 this. But uh, limited with the type of internet service 02:16:07.839 --> 02:16:11.349 we have right now. Makes it difficult at times to, to 02:16:11.349 --> 02:16:16.418 function well at home. Thank you. Thank you for calling 02:16:16.418 --> 02:16:22.288 in. Our next public comment comes from 02:16:22.288 --> 02:16:24.878 Iris Jystad. 02:16:24.878 --> 02:16:31.489 Hi, I'm Iris Jystad, I. R. I. S. J. Y. S. T. A. D. 02:16:31.489 --> 02:16:36.869 I've been a loyal customer of AT&T's landline service 02:16:36.878 --> 02:16:41.859 for over 40 years. Here in sunny Culver City, California, 02:16:41.869 --> 02:16:45.869 and I'm really happy with that service. And I hope to 02:16:45.869 --> 02:16:51.219 continue to have it as long as I can afford it. The 02:16:51.219 --> 02:16:55.888 only comment I have or complaint about AT&T's 02:16:55.888 --> 02:17:00.508 landline service. Because I agree with many other 02:17:00.508 --> 02:17:04.758 callers that we're being charged too much. My most 02:17:04.758 --> 02:17:10.608 recent monthly bill was $99 and some change. And I'm 02:17:10.608 --> 02:17:14.729 still making it. I don't want to switch. But I do believe 02:17:14.729 --> 02:17:18.429 and have believed for about a year. That AT&T 02:17:18.439 --> 02:17:21.999 is trying to switch us from the landline service over 02:17:21.999 --> 02:17:25.739 to the voice over internet protocol. Which I do not 02:17:25.739 --> 02:17:30.338 want. Because I don't want to rely on a battery. I like 02:17:30.338 --> 02:17:34.588 AT&T,because I can rely on it. The landline 02:17:34.588 --> 02:17:38.709 service, it's given me outstanding service. So I really 02:17:38.709 --> 02:17:42.409 believe AT&T. 02:17:42.409 --> 02:17:45.558 That's it. 02:17:45.558 --> 02:17:49.169 Our next public comment comes from my name is Andrew 02:17:49.179 --> 02:17:52.749 Trotter. 02:17:52.749 --> 02:17:56.429 Good evening. This is Andrew Trotter. A. N. D. R. E 02:17:56.439 --> 02:18:02.469 W. T. R. O. T. T. E. R. From Redwood City, California. 02:18:02.479 --> 02:18:06.379 I depend on California telecommute, telecommunications 02:18:06.379 --> 02:18:10.939 relay service. CRS or my phone calls. My cell phone 02:18:10.939 --> 02:18:15.288 uses RTT Software, which works poorly with the 02:18:15.288 --> 02:18:20.518 TTY Protocol that CRS uses. Please add 02:18:20.518 --> 02:18:24.689 RTT Protocol to CRS, so that people with hearing or 02:18:24.689 --> 02:18:29.268 speech disabilities can use RTT or relay calls, 02:18:29.278 --> 02:18:35.118 without difficulty. Thank you. 02:18:35.118 --> 02:18:38.679 Thank you for your time. Our next public comment comes 02:18:38.679 --> 02:18:43.618 from Merle Cutler. M E R L. E C U. T. L. 02:18:43.618 --> 02:18:46.719 E. R. 02:18:46.719 --> 02:18:49.649 Hello? 02:18:49.649 --> 02:18:54.219 Hello? Hello, please continue. Yes, thank you. This is Merle Cutler. Um, I live 02:18:54.219 --> 02:18:58.879 in San Francisco. I'm a retired teacher and I'm old 02:18:58.879 --> 02:19:01.489 enough to remember. When the government broke up AT&T. 02:19:01.489 --> 02:19:05.018 For being a monopoly, um and providing terrible 02:19:05.018 --> 02:19:08.149 service and being expensive. And perhaps that's where 02:19:08.149 --> 02:19:12.219 we might need to go. I have a landline. I also have 02:19:12.229 --> 02:19:15.538 a cell phone, but the landline's through AT&T. And 02:19:15.548 --> 02:19:19.699 each month the bill goes up by dollars and dollars, 02:19:19.709 --> 02:19:23.889 and I do nothing different. Um, this month I paid $111, 02:19:23.889 --> 02:19:28.159 just for a landline which I keep primarily 02:19:28.159 --> 02:19:32.618 for emergencies. So that is a billing issue except 02:19:32.629 --> 02:19:36.338 when you do try to call them, you can't get through. 02:19:36.379 --> 02:19:39.518 And if you do get through, you're either in India or 02:19:39.518 --> 02:19:42.489 the Philippines. And people have a hard time understanding 02:19:42.489 --> 02:19:46.199 you. And if you are very, very lucky and get a native 02:19:46.209 --> 02:19:50.659 speaker. Um, what they try to do is pitch bundling. 02:19:50.729 --> 02:19:54.548 If only I would bundle, then they could drop my rate. 02:19:54.649 --> 02:19:58.608 But I have another carrier. 02:19:58.608 --> 02:20:01.649 Thank you for taking my call. Thank you for calling 02:20:01.649 --> 02:20:07.409 in. Our next public comment comes from Deborah. 02:20:07.409 --> 02:20:11.379 Hi Deborah, D. E. B. O. R. A. H. I'm calling from 02:20:11.379 --> 02:20:14.629 the unincorporated area of Riverside, California. When 02:20:14.629 --> 02:20:18.629 I call AT&T for my landline regarding these spam 02:20:18.629 --> 02:20:22.108 calls, I was told to block the calls a certain way. 02:20:22.118 --> 02:20:25.639 When I try to block the calls, I found out it only 02:20:25.639 --> 02:20:28.868 works in the same area code, that makes no sense. If 02:20:28.879 --> 02:20:31.858 each scam call that I'm getting it from a different 02:20:31.868 --> 02:20:35.078 area code, every time they call. Your Office of the 02:20:35.078 --> 02:20:38.469 President for AT&T needs to be revamped. They 02:20:38.469 --> 02:20:42.528 are no service to me or to anyone. They don't help 02:20:42.528 --> 02:20:45.729 me regarding my issue with my complete choice. That 02:20:45.729 --> 02:20:48.689 continues to rise, and your retention department for 02:20:48.699 --> 02:20:51.308 AT&T is terrible. They're trying to get me to 02:20:51.308 --> 02:20:54.848 get uh, internet which I can't get in my area. And then 02:20:54.848 --> 02:20:56.838 when you ask to speak to a supervisor, they put you 02:20:56.838 --> 02:20:59.489 on hold, you come back, they come back on the line. 02:20:59.489 --> 02:21:02.058 You ask for a supervisor again, then they argue with 02:21:02.058 --> 02:21:04.719 you. And sometimes they'll disconnect or just put you 02:21:04.719 --> 02:21:07.929 on hold forever. Um, when I try to call the number on 02:21:07.929 --> 02:21:10.889 my bill, it goes to Telco. They tell me they're in 02:21:10.889 --> 02:21:14.368 Chicago. I live in Southern California. There's nowhere 02:21:14.368 --> 02:21:18.179 on my bill. But it says I have (inaudible) 02:21:18.179 --> 02:21:21.108 Thank you for your time. Thank you for calling in. 02:21:22.249 --> 02:21:26.219 Our next public comment comes from Ann Marie Weibel. 02:21:27.358 --> 02:21:34.909 Ann Marie Weibel. Uh, W. E. I. B. E. L. I live 02:21:34.919 --> 02:21:41.629 in rural Albion um, California and I'm paying about 02:21:41.689 --> 02:21:48.679 $100 for my landline plus $100 for internet. Um, I don't 02:21:48.679 --> 02:21:52.229 have that bundled. That's a lot of money for retired 02:21:52.239 --> 02:22:00.258 people. I want to be safe. And um, my concern is with 02:22:00.268 --> 02:22:06.459 wireless. Uh, so my internet is with the dish on the 02:22:06.459 --> 02:22:13.758 roof, with no router ethernet cable. And I need a landline 02:22:13.768 --> 02:22:18.048 because I live at the end of uh it's a dead end 02:22:18.048 --> 02:22:22.229 road. There's fire issues. We live where there's old 02:22:22.239 --> 02:22:28.689 bridges and um, where any bridge could go down. And 02:22:28.699 --> 02:22:34.268 so we were promised broadband years ago, trenches were 02:22:34.268 --> 02:22:42.308 dug and nothing happened. So really need wired. 02:22:42.308 --> 02:22:48.368 Our next public comment comes from Shirley Jones. Shirley 02:22:48.379 --> 02:22:54.538 Jones. 02:22:54.538 --> 02:22:59.219 Please continue. Hello? Hello, please continue. This 02:22:59.219 --> 02:23:03.969 is Shirley Jones and I'm calling regarding uh, AT&T. 02:23:03.969 --> 02:23:11.739 Automated service and also T-Mobile cell phone. 02:23:12.379 --> 02:23:17.518 With the AT&T automated service. I've told 02:23:17.518 --> 02:23:21.518 a couple of the agents they need to get the automated 02:23:21.528 --> 02:23:28.078 service looked at. It uh, half of the time it's not working 02:23:28.078 --> 02:23:32.818 properly. And then it has a tendency to just switch 02:23:32.818 --> 02:23:35.568 you over and before you know it you're talking to a 02:23:35.568 --> 02:23:39.679 representative. And I say to them, I didn't ask to speak 02:23:39.679 --> 02:23:43.788 to a representative. But anyway, I've told them that 02:23:43.798 --> 02:23:48.399 already a couple of times AT&T, um automated 02:23:48.409 --> 02:23:51.518 service. It's supposed to be a help and assistance 02:23:51.528 --> 02:23:55.608 to the clients and to the customers. So if it's not 02:23:55.608 --> 02:23:58.949 gonna work it's not gonna benefit the customer. Now 02:23:58.949 --> 02:24:02.639 with the T-Mobile the clarity is like it's almost 02:24:02.649 --> 02:24:10.959 difficult to carry on a conversation on (inaudible). 02:24:10.959 --> 02:24:14.439 Our next public comment comes from Alex Mena. A. L. 02:24:14.449 --> 02:24:19.008 E. X. M. E. N. A Good evening, everybody. My name is 02:24:19.008 --> 02:24:23.239 Alex Mena. I live in Pasadena, California and I recently 02:24:23.239 --> 02:24:28.598 moved only 2.5 miles from the 91106 area, area code 02:24:28.598 --> 02:24:33.278 to the 91103 zip code. Sorry, zip code meant that. And 02:24:33.288 --> 02:24:37.288 um, there is a there's been a huge drop in service quality 02:24:37.298 --> 02:24:41.889 for my phone and internet service. Um, I have Verizon and 02:24:41.899 --> 02:24:46.018 we typically have four bars. Now it's only about one. 02:24:46.018 --> 02:24:50.909 And there are regular blackouts in the area so um, there's 02:24:50.919 --> 02:24:53.588 at times we have no service at all to contact family 02:24:53.588 --> 02:24:56.048 members in case of emergency event. Additionally, I 02:24:56.048 --> 02:24:59.719 was deployed as an emergency service worker for the 02:24:59.719 --> 02:25:04.739 County of Los Angeles. And uh, not having that uh, service 02:25:04.749 --> 02:25:09.149 um during a time during the COVID uh, public health 02:25:09.149 --> 02:25:12.409 event. Um, I was not able to really like do all my 02:25:12.409 --> 02:25:15.909 job duties. Um, as best as I could because there was 02:25:16.518 --> 02:25:20.129 not that much uh, communications available to me. From 02:25:20.129 --> 02:25:23.189 my own, so um that's just what I wanted to bring up. 02:25:23.199 --> 02:25:28.548 Thank you. Thanks for sharing. Our next public comment 02:25:28.548 --> 02:25:32.268 comes from Karen Sherry. Got connected 3rd time in 02:25:32.268 --> 02:25:35.288 queue again. 02:25:35.288 --> 02:25:39.538 Please continue. Hi, this is Karen Sherry. S. H. E. R. R. Y. 02:25:39.538 --> 02:25:44.939 Um, I am a T-Mobile customer. I live in 02:25:44.939 --> 02:25:50.258 a rural area of San Benito County. And um, I pay them 02:25:50.258 --> 02:25:53.538 every month for a service, which they don't deliver. 02:25:53.548 --> 02:25:57.338 and no one holds them accountable and that there's 02:25:57.338 --> 02:26:00.979 no recourse for me. I was disconnected three times, 02:26:00.989 --> 02:26:06.429 waiting in this queue. Um, my internet access is through 02:26:06.429 --> 02:26:10.118 UScellular. And I can't even get on websites. I can't 02:26:10.118 --> 02:26:12.999 pay my bills, I can't schedule medical appointments. 02:26:13.008 --> 02:26:17.689 And um, there's just nothing I can do about it. So they're 02:26:17.689 --> 02:26:21.538 my only option. Uh, like I said no one holds them accountable. 02:26:21.548 --> 02:26:25.568 So I hope you guys can uh, do something for us all 02:26:25.568 --> 02:26:28.118 out here. I didn't realize it was so bad listening to 02:26:28.118 --> 02:26:31.328 all these comments. So thank you for your time. I appreciate it. 02:26:31.328 --> 02:26:36.439 Thank you for your time as well. Our next public comment 02:26:36.439 --> 02:26:39.669 comes from Christian Casteon 02:26:39.669 --> 02:26:43.088 Hi good evening. My name is Christian Casteon. I'm actually 02:26:43.088 --> 02:26:46.288 calling in regards to AT&T. Um, I'm hearing T 02:26:46.288 --> 02:26:50.588 T-Mobile, Verizon. Um, to begin with um communications is 02:26:50.588 --> 02:26:54.268 number one. Um AT&T's net worth over 130 02:26:54.268 --> 02:26:59.729 billion. T. Mobile has over 140 and uh, Verizon's 02:26:59.739 --> 02:27:04.538 um most over 150. Um, so if we are concerned and 02:27:04.548 --> 02:27:07.568 should be worrying about people's telecommunications 02:27:07.578 --> 02:27:10.159 and services. In order for them to get the services 02:27:10.159 --> 02:27:13.328 that they need. They need to be provided um, from first 02:27:13.328 --> 02:27:18.229 responders from wildfires that break out. Um, and other 02:27:18.239 --> 02:27:21.249 other power outages, that we have here. Um, when we're 02:27:21.249 --> 02:27:23.679 trying to get in contact with others and others that 02:27:23.679 --> 02:27:27.278 we have family in different countries. Um, I feel that 02:27:27.288 --> 02:27:30.508 the rates that are going to continue rising and um, 02:27:31.608 --> 02:27:34.588 the services that they're providing to us um, shouldn't 02:27:34.588 --> 02:27:37.879 be authorized. It should be regulated and um overall 02:27:37.879 --> 02:27:41.298 hopes CPUC does somehow regulate the price. Because 02:27:41.308 --> 02:27:46.278 I mean listening to everybody else. Um, they're on a 02:27:46.278 --> 02:27:55.699 fixed income. Our next public comment comes from (inaudible). 02:27:55.699 --> 02:28:02.929 Please continue. 02:28:02.929 --> 02:28:05.818 Danielle Thomas. 02:28:05.818 --> 02:28:10.258 Hello, Please continue. Hi, this is Danielle Thomas. Um, 02:28:10.268 --> 02:28:14.729 I live in Roseville, California and I had a lot of 02:28:14.729 --> 02:28:17.919 problems with my service. Um, when I first connected 02:28:17.919 --> 02:28:24.098 it um, for the COVID-19 services for my children's school. 02:28:24.669 --> 02:28:28.679 And the bill was supposed to be like $70 a month, this 02:28:28.679 --> 02:28:31.798 is the internet. And then they started adding extra 02:28:31.798 --> 02:28:35.419 $100 every month for like six or seven months. And they 02:28:35.429 --> 02:28:38.518 said they would fix it and they never did. Um and it 02:28:38.518 --> 02:28:41.518 just continued. And then when I did add in the phone service, 02:28:41.528 --> 02:28:45.379 phone service never even worked. Um, and I called a 02:28:45.389 --> 02:28:48.749 few times. They tried to tell me that it worked fine. 02:28:48.749 --> 02:28:51.818 I even got on new phone, it wasn't working. But um, 02:28:51.828 --> 02:28:55.249 there was, there was a lot of situations where I needed 02:28:55.249 --> 02:29:00.328 to call um out important places. Um, I had some problems 02:29:00.328 --> 02:29:04.358 going on. I need to speak with the Bureau um, Fiduciary 02:29:04.358 --> 02:29:07.439 Bureau and stuff. And I fill out my applications and 02:29:07.439 --> 02:29:10.479 stuff online like they requested and then it would 02:29:10.489 --> 02:29:15.018 dump and to disappear. Like I mean really horrific 02:29:15.028 --> 02:29:17.419 events that took place because of you not being able 02:29:17.419 --> 02:29:20.899 to have communications. Um and now someone has passed, 02:29:20.909 --> 02:29:26.058 because of it. Um I hope if somebody could help us. 02:29:28.018 --> 02:29:30.239 Our next, 02:29:30.239 --> 02:29:37.949 our next public comment comes from Carla Johnson. 02:29:37.949 --> 02:29:42.768 Please continue. 02:29:42.768 --> 02:29:47.199 Carla. Your line is open. 02:29:47.199 --> 02:29:51.449 Peggy Miguda, I'm calling for my neighbor. Oh this 02:29:51.449 --> 02:29:55.368 is Peggy Miguda again. M I G. U. D. A. My 02:29:55.368 --> 02:29:58.758 neighbor just called me and she was listening, but she 02:29:58.758 --> 02:30:04.558 didn't call in. Can you tell us why we all have landlines 02:30:04.558 --> 02:30:06.959 with AT&T. And I've heard the cost of it 02:30:06.969 --> 02:30:11.379 vary from $70 to more than $100, just for the landline. 02:30:12.199 --> 02:30:15.179 How can that be? AT&T, just for a landline. 02:30:15.929 --> 02:30:19.419 How can that be? Are they not regulated in some way, 02:30:19.429 --> 02:30:24.018 just for the simple landline? And just like everybody's 02:30:24.028 --> 02:30:26.919 saying we're all having great difficulties with those 02:30:26.919 --> 02:30:31.828 lines. That's it. Everybody. We're all saying the same 02:30:31.828 --> 02:30:34.768 thing. They need to go out of business really. AT&T 02:30:34.768 --> 02:30:39.929 is terrible today I'm through. Thank you. 02:30:39.929 --> 02:30:43.689 Thank you for calling in. Our next public comment comes 02:30:43.689 --> 02:30:58.139 from 02:30:58.139 --> 02:31:01.588 Hello? 02:31:01.588 --> 02:31:05.209 The spelling of the first name is P. A. D. R. A. 02:31:05.209 --> 02:31:14.199 I. C. Last name is L. O. 02:31:14.199 --> 02:31:20.439 Yes, thank you for taking my call. I am a landline 02:31:20.449 --> 02:31:24.429 owner for several years. I have maintained my AT&T 02:31:24.429 --> 02:31:28.659 landline for many years. This landline is important 02:31:28.659 --> 02:31:33.209 to me, as I am a senior retired single individual. The 02:31:33.219 --> 02:31:37.899 cell phone network where I live is unreliable. Because 02:31:37.899 --> 02:31:41.399 of the area where I live in Woodland Hills, California. 02:31:41.608 --> 02:31:49.818 My landline connection is not um must be uh, available 02:31:49.818 --> 02:31:54.629 at all times in case of any emergency. But it has been 02:31:54.639 --> 02:31:58.979 out of order, especially during rainy days. I have 02:31:58.979 --> 02:32:05.209 called AT&T numerous times and placed a complaint. 02:32:05.219 --> 02:32:11.358 And they come to my home, but the problem still continues. 02:32:11.838 --> 02:32:18.179 And I am paying over $100 every month. And again, this 02:32:18.189 --> 02:32:22.358 is a crucial. 02:32:22.358 --> 02:32:28.008 Thank you. Thank you for calling in. Our next public 02:32:28.008 --> 02:32:34.379 comment comes from Doug Young. 02:32:34.379 --> 02:32:39.088 Please continue. Doug, 02:32:39.088 --> 02:32:41.899 your line is open. 02:32:41.899 --> 02:32:49.308 Hello? Hello, please continue. 02:32:49.308 --> 02:32:55.439 Doug, please continue. 02:32:55.439 --> 02:32:59.999 Ursa Senor. 02:32:59.999 --> 02:33:05.679 Hi, my name is Ursa Senor and I'm in the Carson area. 02:33:05.679 --> 02:33:09.048 and my issues are with AT&T, and they are 02:33:09.048 --> 02:33:13.229 as follow. When it rains, the line would continually 02:33:13.229 --> 02:33:17.288 go out. When it is functioning, there's constant crossing 02:33:17.288 --> 02:33:20.828 of my lines where I can hear other folks conversations. 02:33:21.558 --> 02:33:25.989 Um the rates are entirely too high. The customer service 02:33:25.999 --> 02:33:29.999 people are very incompetent, even rude. Were forced 02:33:30.008 --> 02:33:34.149 to report problems on the web. The services are often 02:33:34.159 --> 02:33:37.129 not able to receive it because of problems with their 02:33:37.129 --> 02:33:43.258 website. There is a constant negative impact on my 02:33:43.258 --> 02:33:50.538 work, life, my home life, my alarm system and my budget. 02:33:50.548 --> 02:33:53.739 Due to the high rate and the disrespect that the 02:33:53.739 --> 02:33:57.749 AT&T Company has towards me as a customer. Long 02:33:57.749 --> 02:34:01.679 periods of repair and absolutely no competition in 02:34:01.679 --> 02:34:05.929 the area for me to go elsewhere. This is a lack of 02:34:05.929 --> 02:34:13.448 consideration to me and when I try to give you, 02:34:13.448 --> 02:34:16.109 Thank you for calling in. 02:34:16.109 --> 02:34:21.868 My name is Kimberly Dudley. 02:34:21.868 --> 02:34:27.129 Please continue. Um, I live in the Santa Cruz Mountains 02:34:27.138 --> 02:34:31.238 area in a rural area. AT&T is our only 02:34:31.238 --> 02:34:35.919 provider. Um, we have DSL service. Our neighbors have 02:34:35.928 --> 02:34:39.698 phone service through AT&T and are not able to 02:34:39.698 --> 02:34:44.638 use their cell phones at their home. Um, we are not 02:34:44.649 --> 02:34:50.189 we have very inconsistent and unreliable. Um, DSL internet 02:34:50.198 --> 02:34:54.408 service. We have to reset it multiple times daily. 02:34:54.419 --> 02:34:58.328 Um, we live in a high fire area and we're concerned 02:34:58.328 --> 02:35:02.109 about our safety as well as the high cost. We pay for 02:35:02.118 --> 02:35:06.868 an extremely, unreliable DSL service. I'm a teacher 02:35:06.868 --> 02:35:10.509 I had to teach remotely. Many of my students who 02:35:10.509 --> 02:35:14.629 live in our neighborhood were not able to learn remotely. 02:35:14.638 --> 02:35:18.768 I had to go into work and risk my health because I 02:35:18.768 --> 02:35:23.578 couldn't teach remotely from my home. Because our DSL 02:35:23.578 --> 02:35:27.428 service is so unreliable. So we ask that broadband 02:35:27.428 --> 02:35:34.868 be brought. Thank you. Thank you for calling in. Our 02:35:34.868 --> 02:35:39.149 next public comment comes from Adam Shore, A. D. A. M. S. 02:35:39.158 --> 02:35:43.249 H. O. R. E. 02:35:43.249 --> 02:35:45.779 Please continue. 02:35:45.779 --> 02:35:48.788 I think you, yeah, I'm calling from the Santa Cruz 02:35:48.788 --> 02:35:53.509 Mountains and uh, you know, just listening to all these 02:35:53.509 --> 02:35:57.388 calls. It's very clear that, that, um, that people 02:35:57.388 --> 02:36:01.379 are just being ignored and left behind. Uh, those who 02:36:01.379 --> 02:36:05.009 are wanting to hold on to landlines and we have wanted 02:36:05.009 --> 02:36:08.348 to hold onto our landline. Because of concerns of fire 02:36:08.348 --> 02:36:11.138 danger and the marginal cell reception that we have. 02:36:12.348 --> 02:36:16.638 At the same time, we have PG&E who is um, 02:36:16.649 --> 02:36:20.859 asking us to sign an easement. Which gives them telecommunication 02:36:20.859 --> 02:36:23.749 rights, which I understand is now another commodity 02:36:23.759 --> 02:36:27.009 that's going on. But overall, there's like a lack of 02:36:27.009 --> 02:36:30.638 a big picture understanding of what is going on in 02:36:30.638 --> 02:36:34.109 the telecommunications industry. And all of these individuals 02:36:34.118 --> 02:36:38.158 myself, included are just being marginalized. And, and 02:36:38.158 --> 02:36:41.308 they're not being held as citizens of this country, 02:36:41.308 --> 02:36:45.888 but rather as commodities. Thank you. Thank you for 02:36:45.888 --> 02:36:49.569 calling in to share. Our next public comment comes 02:36:49.569 --> 02:36:53.009 from, Deborah 02:36:53.009 --> 02:36:56.488 Yes, Deborah, D. E. B. O. R. A. H. I'm calling in 02:36:56.488 --> 02:37:00.629 again from unincorporated area of Riverside County. 02:37:00.638 --> 02:37:04.689 I'm calling because when I call, I'm getting out of 02:37:04.689 --> 02:37:07.959 the country people. I don't understand half the time 02:37:07.959 --> 02:37:10.238 what they're saying. And they have a script, they just 02:37:10.249 --> 02:37:13.009 keep repeating themselves, they are not listening to me. 02:37:13.018 --> 02:37:16.419 I'm trying to get a promotion to lower my bill. They 02:37:16.419 --> 02:37:19.598 keep telling me it's an old package is not available 02:37:19.609 --> 02:37:22.689 and they're gonna go away with the landline. Then I 02:37:22.689 --> 02:37:26.198 try to talk to them about reducing my package by taking 02:37:26.209 --> 02:37:28.808 some of the things off of my package. Well now the 02:37:28.808 --> 02:37:31.129 prices are so high, it's like paying the same thing 02:37:31.129 --> 02:37:33.689 I'm already paying. So why should I even change my 02:37:33.689 --> 02:37:38.609 package? And then um, I would just like for the Commission 02:37:38.609 --> 02:37:41.359 to please look into getting rid of AT&T, and 02:37:41.359 --> 02:37:45.038 find an alternative for all of us. To keep our 02:37:45.038 --> 02:37:49.408 landlines and be able to afford it. Thank you. Thank 02:37:49.408 --> 02:37:53.908 you for calling in. Our next public comment comes from 02:37:53.919 --> 02:37:57.988 Billy Jene Carter B. I. L. L. Y. J. E. N. E. 02:37:57.999 --> 02:38:01.348 C. A R. T. E. R. 02:38:01.348 --> 02:38:05.709 Yes, very quickly I would just like all of the participants 02:38:05.718 --> 02:38:11.658 uh, to consider calling your uh State Assembly person. 02:38:11.669 --> 02:38:15.518 And letting them know about the additional hearing 02:38:15.529 --> 02:38:19.749 on the 8th. And inviting them or someone from their 02:38:19.759 --> 02:38:25.549 office to participate. Because obviously AT&T 02:38:25.549 --> 02:38:28.879 is acting in a criminal manner. It's been going on 02:38:28.879 --> 02:38:33.678 for years and uh, something needs to be done on 02:38:33.678 --> 02:38:36.908 a state level. So if you will just consider please, 02:38:36.908 --> 02:38:41.109 calling your assembly person. And inviting them to listen 02:38:41.129 --> 02:38:44.589 in on the next hearing that will be on the 8th. 02:38:44.598 --> 02:38:48.499 Thank you so much. Bye. 02:38:48.499 --> 02:38:52.308 Thanks for calling in. If you'd like to make a public 02:38:52.308 --> 02:38:55.569 comment, please press *1. Unmute your phone and 02:38:55.569 --> 02:38:57.988 state your name for public comment introduction. If 02:38:57.988 --> 02:39:00.149 you'd like to retract your public comment, please press 02:39:00.158 --> 02:39:07.988 *2. To our next public comment comes from Gabriella Shore. 02:39:07.988 --> 02:39:11.259 Hello, I'm not sure if you can hear me? We can. Um, I just 02:39:11.268 --> 02:39:14.218 basically wanted to. Yes, great thank you so much. 02:39:14.229 --> 02:39:16.488 I appreciate this hearing and I'm very sorry to hear 02:39:16.488 --> 02:39:19.279 of all the people that are being treated so poorly 02:39:19.279 --> 02:39:22.658 ourselves included. But I want to just make sure to 02:39:22.658 --> 02:39:25.709 reiterate the fact. That the new easements being insisted 02:39:25.709 --> 02:39:29.848 upon by PG&E. Are calling for the appropriation of 02:39:29.859 --> 02:39:33.069 um easement rights to a third party telecommunications 02:39:33.069 --> 02:39:36.939 facilitator facility. Excuse me. What this means, after 02:39:36.939 --> 02:39:39.198 speaking with 7 lawyers to finally have someone 02:39:39.198 --> 02:39:42.609 understand that. Is that PG&E is now insisting that 02:39:42.609 --> 02:39:45.158 any new easements created with them for any reason 02:39:45.158 --> 02:39:50.009 include this ability for a third party AT&T. Presumably 02:39:50.009 --> 02:39:51.988 one of the people that could be one of the companies 02:39:51.988 --> 02:39:56.018 that could be used. To place a telecommunications facility 02:39:56.029 --> 02:39:59.629 5G is a possibility as a (inaudible). These are things 02:39:59.629 --> 02:40:02.328 that we are not okay with happening. And people aren't 02:40:02.328 --> 02:40:04.468 aware with this being proposed. So as we're having 02:40:04.468 --> 02:40:07.839 a big picture of telecommunications, this big, this 02:40:07.848 --> 02:40:11.609 big conversation. I want to bring that piece also into 02:40:11.609 --> 02:40:15.439 awareness. That we don't want 5G, we don't want that 02:40:15.439 --> 02:40:17.908 anywhere near us. And we want to have the right right 02:40:19.328 --> 02:40:24.138 children as well. Thank you very much. 02:40:24.138 --> 02:40:27.299 Thank you for your time. Our next public comment comes 02:40:27.299 --> 02:40:31.988 from David Underwood. 02:40:31.988 --> 02:40:35.419 Hello. My name is David Underwood. That's D. A. V. 02:40:35.419 --> 02:40:41.749 I. D. Underwood, U. N. D. E. R. W. O. O. D. And 02:40:41.749 --> 02:40:45.479 my issue of concern is uh, formally with the company 02:40:45.479 --> 02:40:49.658 T-Mobile and now with AT&T. Um, there is 02:40:49.669 --> 02:40:53.509 a breach in the communication, where I can hear other 02:40:53.509 --> 02:40:58.499 people's conversation. And there's sexual slur, there's 02:40:58.509 --> 02:41:03.879 um cursing of jesus in the music. I hear a whole bunch 02:41:03.879 --> 02:41:09.009 of variety of different things going on. My Gmail 02:41:09.009 --> 02:41:12.169 has been hacked, my Facebook account, and different things. 02:41:12.169 --> 02:41:15.399 My phone has been hacked, my phone turns off and 02:41:15.399 --> 02:41:19.939 on by itself. Um there's a variety of things that need 02:41:19.948 --> 02:41:23.768 to be addressed when it comes to privacy concerns. With 02:41:23.779 --> 02:41:28.779 the phone. Uh It calls people, the camera pops on by 02:41:28.779 --> 02:41:36.299 itself. Um it's like um, just uh just an invasion 02:41:36.299 --> 02:41:42.149 of privacy. You know, just a bunch of uh things 02:41:42.149 --> 02:41:45.209 that should not. 02:41:45.209 --> 02:41:49.788 Thank you. Thanks for calling in. Your Honor, that was 02:41:49.788 --> 02:41:54.589 our last public comment. Okay, thank you. Commissioner 02:41:54.589 --> 02:41:57.718 Houck, do you have any final statement you'd like to make? 02:41:59.259 --> 02:42:01.618 I would just like to really thank everyone for taking 02:42:01.618 --> 02:42:04.468 the time to participate in our hearing this evening. 02:42:04.479 --> 02:42:07.049 Again, as we said at the beginning of the hearing, it's 02:42:07.049 --> 02:42:09.399 really important that we hear from you. That we hear 02:42:09.399 --> 02:42:13.459 from the public when we're um, examining our rules and 02:42:13.459 --> 02:42:16.779 looking at um, what changes we may need to be making. 02:42:16.779 --> 02:42:20.169 And again, we appreciate everyone's participation 02:42:20.169 --> 02:42:22.729 this evening. I want to thank our court reporters, 02:42:22.729 --> 02:42:27.788 our IT Staff, um Public Advisor Staff, and also Judge 02:42:27.839 --> 02:42:31.558 Gorgola for all of your work and making tonight's hearing 02:42:31.558 --> 02:42:35.768 happen. And um, again as we said before, you were not 02:42:35.768 --> 02:42:40.649 able to um make a comment this evening. And you're listening 02:42:40.649 --> 02:42:42.879 in or you would like to make further comment. There's 02:42:42.879 --> 02:42:45.879 an opportunity to provide written comments. Um and you 02:42:45.879 --> 02:42:49.259 can either go to the website that Judge Gorgola mentioned 02:42:49.268 --> 02:42:52.178 to find out more information about that. There's also 02:42:52.178 --> 02:42:55.988 a link on our docket. And again, we'll be having another 02:42:55.999 --> 02:42:59.609 um Public Participation Hearing later in the week. 02:42:59.609 --> 02:43:02.029 So again, just thank you everyone for joining us this 02:43:02.029 --> 02:43:06.388 evening to provide comments. 02:43:06.388 --> 02:43:09.718 Thank you. Commissioner. That concludes all of the 02:43:09.729 --> 02:43:13.279 speakers who are assigned to speak. Um, if anyone would 02:43:13.279 --> 02:43:16.999 like to provide additional input or comments after 02:43:16.999 --> 02:43:21.408 this hearing. Uh please. Uh, there's a few ways you 02:43:21.408 --> 02:43:26.899 can do this. One would be to join the next Public Participation 02:43:26.899 --> 02:43:30.638 Hearing, which will be on Thursday at 1. You may 02:43:30.638 --> 02:43:34.259 also submit written comments on this docket 02:43:34.268 --> 02:43:38.968 uh, for this proceeding. Uh, this can be found on the 02:43:38.968 --> 02:43:45.439 website. Uh, just Commission website, www.cpuc. 02:43:45.439 --> 02:43:52.288 ca.gov/pph. If you need assistance 02:43:52.299 --> 02:43:56.368 uh, with providing additional comments. Please contact 02:43:56.379 --> 02:43:59.698 the Commission's Public Advisor's Office during normal 02:43:59.698 --> 02:44:10.029 business hours by phone at 1-866-849-8390. Or by emailing 02:44:10.029 --> 02:44:17.379 that office at public.advisor. That's A. D. V. I. S. 02:44:17.388 --> 02:44:21.888 O. R. @cpuc.ca.gov 02:44:23.618 --> 02:44:26.609 Thanks for everyone for joining in. Thank you for, to 02:44:26.609 --> 02:44:31.979 the team internally, who helped put this uh, other participation 02:44:31.988 --> 02:44:34.888 on. This concludes this evening's Public Participation 02:44:34.888 --> 02:44:38.979 Hearing. Thanks again for everyone for all your input 02:44:38.979 --> 02:44:41.939 and comments. We are adjourned and we will be off the 02:44:41.939 --> 02:44:42.649 record.